Laaves,

that is a very civilised approach to warranty claims.

Nev great place to have a shop. Buy in some goods...stick a price on them...sell them and them forget it. Now I know why when I look at warranty cards there is a different section for Australia.
As Luis says,,back to the shop for a refund then shoot the seller.

David

Hi all,

I couldn't resist commenting on the warrenty topic.

You buy what you buy not what you think you buy. Authorized dealers will sell you a train and a warranty. That warranty is non-transferrable. They added risk in handling such warranty returns is part of the price of the item to the dealer. So unauthorized dealers are selling second hand items and are thus not covered.

The other element I wanted to bring up is that the warranty kicks off when the comsumer buys the item from the authorized dealer. So if you buy from an authorized dealer a train that was made only in 2001, the warranty for that item begins when you buy it and if there is a problem Marklin are obligated to get resolution (fix, find equivalent, return purchase price or some other action). That can cause interesting issues for Marklin, so it is in their interests and the dealers interests to get everything sold as soon as possible and not have outstanding unsold stock. Though I imagine the tie up of capital are much stronger drivers for inducing stock turn over.

I had just such an issue. the item was sold by an authorized dealer in the US but this item hadn't been produced for several years. Unfortunatley, it had a problem so I sent it to Marklin USA with the receipt as proof of purchase from an authorized dealer and to establish the start of the warranty period. Marklin USA worked hard to fix it, but couldn't. they then looked around for a replacement and managed to find one (minor miracle itself), purchased it and then sent it to me all at no charge!

I bought an Ae8/14 from a private seller since I could not find any from a dealer. The decoder broke it is not Marklin's responsibility. Could they of built better decoders? Yes, but I knew the contract I was entering into.

No dealer no warranty you are choosing to take a risk at saving some money. But what about marklin's reputations? When you buy a "new" train from a non-dealer you are in effect gambling on the Marklin reputation for quality but there is no contractual warranty from Marklin.

In Arthur's case Brawa were doing this outside of the warranty contract. And a fine example it was too, fortunately for Arthur. Marklin could do the same and I would not be surprised if a newly produced model was serviced by them irrespective of the source. But to assume that is the case is not correct.

To paraphrase "Buyer be aware".

John

John. Interesting to note that you have a similar warranty to Australia in that the shop has no responsibilty. Here a shop is just that, whether they are dealers or not makes no difference ..if the loco is faulty you get your money back. Manufacturers have no contract with the customer.
Dealers are just shops which may sell only one manufacturers item or specialise in one type of goods but are no different from any shop Marklin sells its stuff to.
With a private seller there is of course no recourse.

David

Hi pa pauls
Would you mind sharing the parts list ? I am interested to add Telex to my BR 85.

Thank you, Pål

Jepp Benny

Then you are correct, you'll need the manual / booklet to know the number.
Or you must wait until Märkln make a spare part list for the set 29840, if ever

Myself have tried to get spare part list of the model 37055 but no