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Offline Ranjit  
#51 Posted : 21 July 2021 10:32:52(UTC)
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Ranjit


Joined: 18/06/2003(UTC)
Posts: 3,023
Location: Chennai, Tamil Nadu, INDIA
Sounds like that Märklin Online Shop either do not know what they are doing or they do not give a sh**, Graham !! Horrible customer service.

Cheers,
Ranjit
Modelling in HO Scale - Era III & IV. K+M Track, Analogue + Digital
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Offline Gmac  
#52 Posted : 22 July 2021 06:26:38(UTC)
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Gmac

New Zealand   
Joined: 24/04/2021(UTC)
Posts: 11
Location: Wellington.
Hi Ranjit

How are you? hope all is well with you in Chennai, stay safe. As to poor customer service I'm not sure. I think as a manufacture they are looking after their dealers, which in commendable, I don't think dealers would be happy with their supplier under cutting them on price. How ever perhaps they are a bit slack with information on their website, or maybe its there I just haven't found it. Any way Ill stick to dealers I'm learning to trust and have adequate information on there website or great communication.

Cheers Graham
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Offline Ranjit  
#53 Posted : 22 July 2021 09:03:05(UTC)
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Ranjit


Joined: 18/06/2003(UTC)
Posts: 3,023
Location: Chennai, Tamil Nadu, INDIA
But still, Graham, the person at Märklin Online Shop cannot respond to you the way he or she did. For all export orders, they are expected to remove the standard 19% MwSt (Mehrwertsteuer).

Cheers,
Ranjit
Modelling in HO Scale - Era III & IV. K+M Track, Analogue + Digital
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#Get Vaccinated
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"If you have a garden and a library, you have everything you need" - Marcus Tullius Cicero
"Nothing is as powerful as an idea whose time has come" - Victor Marie Hugo
"If you can dream it, you can do it" - Walt Disney
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Offline kiwiAlan  
#54 Posted : 22 July 2021 22:26:06(UTC)
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kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 8,463
Location: ENGLAND, Didcot
Originally Posted by: Ranjit Go to Quoted Post
But still, Graham, the person at Märklin Online Shop cannot respond to you the way he or she did. For all export orders, they are expected to remove the standard 19% MwSt (Mehrwertsteuer).

Cheers,
Ranjit


We may expect them to remove the tax, bu they don't have to.
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Offline H0  
#55 Posted : 23 July 2021 09:39:38(UTC)
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H0


Joined: 16/02/2004(UTC)
Posts: 15,441
Location: DE-NW
Originally Posted by: kiwiAlan Go to Quoted Post
We may expect them to remove the tax, but they don't have to.
Good for the Federal Republic of Germany if they collect VAT from people who don't have to pay VAT. Bad for the customer, easier for Märklin.
They have a web shop, but try to ensure that not too many people use it. Wink

Regards
Tom
---
"In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS
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Offline Ranjit  
#56 Posted : 23 July 2021 10:27:42(UTC)
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Ranjit


Joined: 18/06/2003(UTC)
Posts: 3,023
Location: Chennai, Tamil Nadu, INDIA
Confused
Modelling in HO Scale - Era III & IV. K+M Track, Analogue + Digital
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#Get Vaccinated
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"Nothing is as powerful as an idea whose time has come" - Victor Marie Hugo
"If you can dream it, you can do it" - Walt Disney
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Offline Unholz  
#57 Posted : 23 January 2024 13:09:17(UTC)
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Unholz

Switzerland   
Joined: 29/07/2007(UTC)
Posts: 1,435
Location: Switzerland
I received my first shipment from Modellbahn Union in Kamen/Germany (https://www.modellbahnunion.com/) yesterday, a Liliput diesel loco Henschel/BBC DE 2500, the prototype of which I encountered during its test runs in Switzerland many, many years ago (see picture below).

Hardly ever before have I experienced such a swift and hassle-free delivery from abroad to Switzerland! The very nice model took just four days to arrive here, and unless something unexpected turns up in the next few days or weeks, not even the usual trouble with customs or VAT occurred. Many thanks for the latter also to UPS.

Five stars from me for Modellbahn Union! ThumpUp ThumpUp

DE 2500
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Online mbarreto  
#58 Posted : 23 January 2024 14:57:41(UTC)
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mbarreto

Portugal   
Joined: 18/02/2008(UTC)
Posts: 1,334
Originally Posted by: Gmac Go to Quoted Post

....

So I guess the online shop doesn't sell much.Confused
...

Cheers Graham.


They sell some shirts, mugs, old catalogue reprints and some other gadgets that I am not sure are sold elsewhere.
Except from that, I don't understand the reason of existence for that shop, but reasons probably exist, otherwise the shop didn't exist.


Best regards,
Miguel
Mostly Märklin H0.


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