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Offline Ranjit  
#51 Posted : 21 July 2021 10:32:52(UTC)
Ranjit


Joined: 18/06/2003(UTC)
Posts: 2,910
Location: Chennai, Tamil Nadu, INDIA
Sounds like that Märklin Online Shop either do not know what they are doing or they do not give a sh**, Graham !! Horrible customer service.

Cheers,
Ranjit
Modelling in HO Scale - Era III & IV. K+M Track, Analogue + Digital
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#Get Vaccinated
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"If you have a garden and a library, you have everything you need" - Marcus Tullius Cicero
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Offline Gmac  
#52 Posted : 22 July 2021 06:26:38(UTC)
Gmac

New Zealand   
Joined: 24/04/2021(UTC)
Posts: 7
Location: Wellington.
Hi Ranjit

How are you? hope all is well with you in Chennai, stay safe. As to poor customer service I'm not sure. I think as a manufacture they are looking after their dealers, which in commendable, I don't think dealers would be happy with their supplier under cutting them on price. How ever perhaps they are a bit slack with information on their website, or maybe its there I just haven't found it. Any way Ill stick to dealers I'm learning to trust and have adequate information on there website or great communication.

Cheers Graham



thanks 1 user liked this useful post by Gmac
Offline Ranjit  
#53 Posted : 22 July 2021 09:03:05(UTC)
Ranjit


Joined: 18/06/2003(UTC)
Posts: 2,910
Location: Chennai, Tamil Nadu, INDIA
But still, Graham, the person at Märklin Online Shop cannot respond to you the way he or she did. For all export orders, they are expected to remove the standard 19% MwSt (Mehrwertsteuer).

Cheers,
Ranjit
Modelling in HO Scale - Era III & IV. K+M Track, Analogue + Digital
_____________________________________________________________________________

#Get Vaccinated
--------------------------------------------------------------------------------------------------------------
"If you have a garden and a library, you have everything you need" - Marcus Tullius Cicero
"Nothing is as powerful as an idea whose time has come" - Victor Marie Hugo
"If you can dream it, you can do it" - Walt Disney
Offline kiwiAlan  
#54 Posted : 22 July 2021 22:26:06(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 6,272
Location: ENGLAND, Didcot
Originally Posted by: Ranjit Go to Quoted Post
But still, Graham, the person at Märklin Online Shop cannot respond to you the way he or she did. For all export orders, they are expected to remove the standard 19% MwSt (Mehrwertsteuer).

Cheers,
Ranjit


We may expect them to remove the tax, bu they don't have to.

Offline H0  
#55 Posted : 23 July 2021 09:39:38(UTC)
H0


Joined: 16/02/2004(UTC)
Posts: 14,249
Location: DE-NW
Originally Posted by: kiwiAlan Go to Quoted Post
We may expect them to remove the tax, but they don't have to.
Good for the Federal Republic of Germany if they collect VAT from people who don't have to pay VAT. Bad for the customer, easier for Märklin.
They have a web shop, but try to ensure that not too many people use it. Wink

Regards
Tom
---
"In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS
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Offline Ranjit  
#56 Posted : 23 July 2021 10:27:42(UTC)
Ranjit


Joined: 18/06/2003(UTC)
Posts: 2,910
Location: Chennai, Tamil Nadu, INDIA
Confused
Modelling in HO Scale - Era III & IV. K+M Track, Analogue + Digital
_____________________________________________________________________________

#Get Vaccinated
--------------------------------------------------------------------------------------------------------------
"If you have a garden and a library, you have everything you need" - Marcus Tullius Cicero
"Nothing is as powerful as an idea whose time has come" - Victor Marie Hugo
"If you can dream it, you can do it" - Walt Disney
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