Following on from the Viessmann Commander at
https://www.marklin-user...ault.aspx?g=posts&t=8346

Originally posted by David Dewar
At which point if I see a mega start set that I like because of the locos in the set then I will buy and get my new CS almost free.
David

That is why the 29840 has caught my eye.

I did a quick search after seeing a set for sale on eBay and came up with the following figures:

toottoot.co.nz NZ1646
LokShop EU801 @.5578 = NZ1436
AJC Kids US1229 @.8044 = NZ1528
fit991 (eBay) US1099 @.8044 = NZ1366

Interesting price comparisons.
Freight would be extra of course and I suspect there could be "ghost bidders" for the eBay item to build the price up.

As I have said previously, if (when) I opt for as CS then I would more than likely go for this set as I am in to Dampfloks.

For piece of mind and less hassle I would also order from Dion at toottoot being the local guy, ensuring any warranty / updates / issues are handled promptly.

Just my thoughts,
Regards
Tony

edit: Have to sell the C Track though - I'm going K.

Hi Tony, not sure if fit99 will accept paypal though. I did ask him that question, but he never gave me the courtesy of a reply.

I think your US - NZ exchange rate is a bit optimistic too, the current rate is $NZ1 = $US0.75, euro is 0.52

Exchange rates were pulled off the BNZ site when I was writing up the thread.
Prices quoted (and I know there is a difference with the VAT) were just the ones that were listed.
And no, Fit991 does not accept Paypal.

Also Steven, A good point regarding the removal of the C Track and I had mentioned it to Dion in passing. If I order the set, he may be expecting me to ask just that!!

Piece of mind in NZ may come at a cost of a couple of hundred dollars but I could spent more than that if problems arose and I had to keep sending the unit back overseas.
Call it insurance..
Call me cautious..

I went CS with the 29851. A very nice set for modern SBB. I had already Re 6/6 and 460 but these are mfX and sound equipped. I am sending in my CS for update here in the US.

I am confused. Isn't the warranty covering the product for one year independently from where you buy? Or is it tied ONLY to buying from authorized dealers? If so.. all our purchases on e-bay are not covered. And I know I have been buying a lot there

Who are the autorized dealers selling on e-bay?

Btw, fit991 does not mention anythingg about warranties in his description (as much as I can see) and his reviews seem positive enough.

Yes! Just take a close(r) look at any of your warranty cards. It clearly states "This warranty applies to Märklin assortment products and spare parts that have been purchased from any of our worldwide authorized Märklin dealers".



Not neccessarily. As stated above, if it's an authorized dealer - which can be easily identified at or maybe even before time of purchase - there is no problem; Märklin will accept warranty claims.



Simply ask the seller of NEW stuff this question!



Sure he won't (for good reasons). Not only I have been watching the selling activities of this dealer for quite some time and there were/are some interesting findings - but these not necessarily for the "public". Just keep in mind that he gets his new stuff from specific (authorized) dealers who urgently need some "discount points" and that he resells it for them. So you might understand if/why you might ask unsuccessful for a proper Märklin warranty there - but just try it and see how he responds.

BTW: Märklin will be much more stringent on this now and in future.

Surely he's only one of a number of second traders in this "grey market", but he's well known not only to Märklin.

Thanks for the heads up, Lutz. I've also purchased from station500, johnvandamme, and fettsau off ebay. I take it they are all Marklin dealers?

Pal. I think the best way to find a good dealer is through this forum where members have purchased from dealers previously.

David

This is the set I started with but whan I got it there was only the MS. Magnificent set though. Got the CS about 5 months later when they became available.
Nev

Benny,
When I got the Set the CS had not been released so came with the MS. Purchased the CS when it became available. also then the difference between the 850 and 851 was that the 850 was 230 V and the 851 110 V
N

If the eBay seller is selling new unused items, it is fair and reasonable to expect that they are covered by warranty.

René, see Lutz's answer to this in his post elsewhere in this thread:- "Just keep in mind that he gets his new stuff from specific (authorized) dealers who urgently need some "discount points" and that he resells it for them. So you might understand if/why you might ask unsuccessful for a proper Märklin warranty there - but just try it and see how he responds. "

Yeah, Thanks for the waring.

You'd see it when you know the contracts between authorized dealers and Märklin. Just talk to your favorite authorized dealer next time you meet him.

PS: My comments relate ONLY to NEW products (since the thread was about this - i.e. #29840).

It is 85 010.

And the BR55 has road #5415 (and even best - "BD Stuttgart"! [:p]).

Attached two pics of those fine locos, taken back at the Nürnberg toy fair (the sound of the BR85 is really very nice; that of the BR55 the same as with model #37540).

Thanks Lutz
Nice pics.
Set has been upgrade to must have - now to have a chat with FD

Hi Pål,

Yes. the possibility to mount a telex there has actually nothing to do with the decoder.


YES! Every mfx decoder has it. Just take a "sharp" look at the mtc pcb of the BR85 (you'd be surprised where this thing all fits - more next week). (

PS: Sorry - I forgot to include the picture; here it is:

IMHO YES!


The mtc pcb (#611868) mounted in model #37096 is only suitable for non-sound decoders; you'll need the mtc pcb (#113566) of #29840. See the following comparison picture (left="old", right="new" pcb).



When mounted and equipped with a sound decoder, the required space is about 37mm (which you have in that loco); another advantage of this new mtc pcb is that you don't always need a separate pcb clip holder (#405040).




mtc pcb #113556, decoder #113555 (or ESU #62499) and loudspeaker #113566.

Have fun!

PS: I forgot to mention that you also need the sound capsule #103610 and hood #103611 for the loudspeaker.

Sorry Stephen, I had somehow overlooked your question. [:I]

The sounds itself are basically the same, but selection and function key assignment of the sounds are different from f5 on.

#37540 vs. #29840:
f0: headlights - headlights
f1: smoker - smoker (AUX1)
f2: driving sound - driving sound
f3: whistle - whistle
f4: ABD - ABD
f5: shunting whistle - coal shuffling
f6: bell - air pump/compressor
f7: air pump/compressor - steam pressure release
f8: steam pressure release - break squealing disable

Hello Lutz

As always you amaze me with your detailed answer's my friend [:I]

Very very nice, I'll look forward to next week then Sir [:p][:p]

Sorry, but I fail to understand the basic logic behind this In my opinion it should be like this:

1. Maerklin lives off its customers, so 'Customer First' should be a given.

2. 'Warranty' is supposed to replace or repair an item that has been built by the manufacturer with a fault or defect, while the customer has paid a fully working item. It is only normal that the manufacturer must make sure the customer gets what he pays for - an item that works as promised - at least for a minimum period. I think nobody would expect warranty covering a six year old loco...

3. Maerklin only sells to authorized dealers, because that is what they chose to do to better suit their business model. It has nothing to do with their ethical obligation to make sure a customer receives a new product in working condition.

4. As an inevitable consequence of No 3 N O B O D Y can ever buy a new Maerklin product that is not being sold through an authorized dealer, because such products simply cannot exist, because Maerklin does not sell to anybody who is not an authorized dealer. Therefore all faulty new items must be covered by Maerklin's warranty - they were made in the Maerklin factory (or a factory authorized by Maerklin) and sold through an authorized dealer. If another dealer was involved further down this chain or not cannot have any consequence for the rights of the customer.


So WHY should a new product made by Maerklin not be covered by the Maerklin factory warranty? And even more importantly, why would Maerklin actually want to risk pissing off a customer by not making sure a new product actually works for at least a year or two???


A nice non-Maerklin example: I bought a BRAWA KVL in the USA and brought it home to Prague. It didn't work... I sent it directly to BRAWA, I didn't even have a receipt. It was back after six days, the faulty decoder replaced. They didn't even charge the return postage and definitely asked no uestions about an authorized dealer! That is how a responsible company builds a brand and customer loyalty in today's competitive market place - not by pointing at the small print in an outdated warranty booklet...

Sorry, had to say this. Maybe I am the only one who thinks that Maerklin should put its customers first, not its authorized dealers... Otherwise hoping none of my locos breaks down...

Regards,
Arthur

Excellent Many Thnaks, Lutz.

In Australia Warranty is between Customer and Manufacturer. Dealer /Reseller does not enter into the equation.
Also you do nothave to buy froman "Authorised" dealer. You jusat fill in hte warranty card and send away. On Some you have to say where you brought the item.

Nev

DAvid , Very difficult to give a coherent answer. Most computers here are Branded so an Acer Computer (for Example) made where-ever is sent back to the Acer Service Centre. Same with Most computers. If you brought a "White Box" the person who sold it to you also Built it and he has the warranty burden. If you Buy Marklin the dealer will send it back to Marklin.

On smaller items, there will be a service Centre that you send it to.
In hte Case of VOlvos again the warranty is with Volvo, the dealer is only a handy service centre. If the problem is disputed you have to go to Volvo.

SO in any deal the seller has no part to play in warranty.

PS: you also have to pay postage to get it to the service centre