Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
|
A big thanks to Marklin USA for the very fast turn around on my central Station.
I shipped it out a week ago Monday and it was returned today.
The upgrades make this a whole new operating system. I haven't explored all the functions but it is much faster booting up and the general instructions and functions are much better.
It's taken awhile but it does show that the company can act in a positive and responsible way.
Thanks. |
Stephen(USA)
ETE,NMRA,MEA |
|
|
|
|
|
 Joined: 16/08/2006(UTC) Posts: 5,382 Location: Akershus, Norway
|
|
Best regards Svein, Norway
grumpy old sod
|
|
|
|
|
|
Joined: 29/04/2005(UTC)
Posts: 59
Location: Ocala, FL
|
Hi Stephen, ALL
Now we will see if everybody get the same treatment.
I have send mine last Tuesday!!
By the way, did You get a new one ,or Your own upgradet?
|
From Florida,
Rainer |
|
|
|
|
|
 Joined: 21/10/2004(UTC) Posts: 31,692 Location: United Kingdom
|
Very good, Stephen.  |
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy. |
|
|
|
|
|
Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
|
I received my own unit back with all data. |
Stephen(USA)
ETE,NMRA,MEA |
|
|
|
|
|
Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
|
I received a very nice email from Brenda at Marklin USA this evening. She made mention of the fact that Wisconsin has been prepared to handle the update for the past four months. The delay has been in getting part from Germany.
If each of you receive the same service (and you should), I'm sure we will all be happy with the results. I certainly don't think that their is any reason why I should receive special treatment. I expect we will all be treated equally. |
Stephen(USA)
ETE,NMRA,MEA |
|
|
|
|
|
Joined: 04/10/2006(UTC)
Posts: 157
Location: Salinas, CA
|
I received mine today. Total time, including transit to and from: one week! I will plug it in and see what's new... |
Rob
CA, USA |
|
|
|
|
|
 Joined: 14/11/2003(UTC) Posts: 1,443 Location: Northeast Ohio
|
From Fred Gates to Jeff Stimson to the office staff at Marklin USA; they are all good people trying to do the right things for the customer. No question in my mind from their actions on behalf of the customer. (Geeze, now I'm starting to sound a lot like an American Lutz!)
|
|
|
|
|
|
 Joined: 15/12/2005(UTC) Posts: 3,594 Location: Spain
|
Quote:[size=1" face="Verdana" id="quote]quote:Originally posted by Larry
<br />From Fred Gates to Jeff Stimson to the office staff at Marklin USA; they are all good people trying to do the right things for the customer. No question in my mind from their actions on behalf of the customer. (Geeze, now I'm starting to sound a lot like an American Lutz!) Oh no![:0] |
|
|
|
|
|
|
Joined: 15/04/2003(UTC)
Posts: 2,734
Location: ,
|
Quote:[size=1" face="Verdana" id="quote]quote:Originally posted by Larry
<br />From Fred Gates to Jeff Stimson to the office staff at Marklin USA; they are all good people trying to do the right things for the customer. No question in my mind from their actions on behalf of the customer. (Geeze, now I'm starting to sound a lot like an American Lutz!)
Ain't it supposed to be like that - happy customers - in an ideal world! I can give you all some confidence - customers here had to wait for their upgrades almost as much as you for some time until Märklin got again the needed parts. But it seems "to be rolling" now again and even better: last week I traveled to the Göppingen area and for curtesy carried a box with repair items and several CS's for upgrade from one of my dealers with me (which he had to hold back just due to that parts issue). To my surprise I was asked at the museum if I wanted to wait a little while and take the upgraded CS's already back with me - which I surely did; also enjoying the time there. 
|
|
|
|
|
|
Joined: 29/04/2005(UTC)
Posts: 59
Location: Ocala, FL
|
Hi All,
good service I must say. One week and my CS is back. Works great.
Thanks Maerklin New Berlin !!! |
From Florida,
Rainer |
|
|
|
|
|
Joined: 16/10/2001(UTC) Posts: 793 Location: Pittsburgh,
|
|
|
|
|
|
|
|
 Joined: 24/08/2002(UTC) Posts: 3,959 Location: Hellas (Athens)
|
Here in this isolated part of Europe, i had to wait for 4 months till i get back my cs. No wonder why the majority here buys DC. Although we must be fair, M is a company that takes care of her customers. (I am flattering her to produce a mfx f7  ). |
An outsider.
I'm looking for the owner of that horse. He's tall, blonde, he smokes a cigar, and he's a pig!
|
|
|
|
|
|
Joined: 27/01/2007(UTC)
Posts: 134
Location: ,
|
Quote:[size=1" face="Verdana" id="quote]quote:Here in this isolated part of Europe, i had to wait for 4 months till I get back my cs.
No wonder why the majority here buys DC. I agree,I also had to wait almost 4 months. I got it back 3 days ago and all my data is lost. [:(][:(][:(] I suppose that I must be glad that I finally got it and that is working.
|
|
|
|
|
|
Joined: 24/08/2002(UTC) Posts: 3,959 Location: Hellas (Athens)
|
Quote:[size=1" face="Verdana" id="quote]quote: Originally posted by ria<br /> Quote:[size=1" face="Verdana" id="quote]quote:Here in this isolated part of Europe, i had to wait for 4 months till I get back my cs.
No wonder why the majority here buys DC. I agree,I also had to wait almost 4 months. I got it back 3 days ago and all my data is lost. [:(][:(][:(] I suppose that I must be glad that I finally got it and that is working. Did you buy it from Athens ria? |
An outsider.
I'm looking for the owner of that horse. He's tall, blonde, he smokes a cigar, and he's a pig!
|
|
|
|
|
|
Joined: 27/01/2007(UTC)
Posts: 134
Location: ,
|
Quote:[size=1" face="Verdana" id="quote]quote:Did you buy it from Athens ria? No, I bought last year 29825 starter set with CS from my dealer in Thessaloniki were I live.
|
|
|
|
|
|
Joined: 18/09/2005(UTC)
Posts: 502
Location: , Texas
|
I just mailed off my CS yesterday 11/16/2007 and will post the day that I get it back. Hope they only have it for a week or so.
Bob R
|
|
|
|
|
|
Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
|
Bob don't forget the holiday shutdown. |
Stephen(USA)
ETE,NMRA,MEA |
|
|
|
|
|
Joined: 18/09/2005(UTC)
Posts: 502
Location: , Texas
|
Just got my CS back today 11/28/2007. Gone total of 12 days over Thanksgiving. Works great! Still trying to figure out the new display and such. Fast turn around....
Bob
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
