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stephenbb		#1 Posted : 05 November 2007 21:26:14(UTC) Retweet
Joined: 22/11/2004(UTC) Posts: 1,836 Location: Trumbull, CT		A big thanks to Marklin USA for the very fast turn around on my central Station. I shipped it out a week ago Monday and it was returned today. The upgrades make this a whole new operating system. I haven't explored all the functions but it is much faster booting up and the general instructions and functions are much better. It's taken awhile but it does show that the company can act in a positive and responsible way. Thanks.
		Stephen(USA) ETE,NMRA,MEA
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intruder		#2 Posted : 05 November 2007 22:13:16(UTC) Retweet
Joined: 16/08/2006(UTC) Posts: 5,382 Location: Akershus, Norway		Good to hear, Stephen.
		Best regards Svein, Norway grumpy old sod
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Ray		#3 Posted : 05 November 2007 22:32:55(UTC) Retweet
Joined: 29/04/2005(UTC) Posts: 59 Location: Ocala, FL		Hi Stephen, ALL Now we will see if everybody get the same treatment. I have send mine last Tuesday!! By the way, did You get a new one ,or Your own upgradet?
		From Florida, Rainer
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steventrain		#4 Posted : 05 November 2007 22:55:33(UTC) Retweet
Joined: 21/10/2004(UTC) Posts: 31,686 Location: United Kingdom		Very good, Stephen.
		Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
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stephenbb		#5 Posted : 06 November 2007 00:11:55(UTC) Retweet
Joined: 22/11/2004(UTC) Posts: 1,836 Location: Trumbull, CT		I received my own unit back with all data.
		Stephen(USA) ETE,NMRA,MEA
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stephenbb		#6 Posted : 06 November 2007 02:28:05(UTC) Retweet
Joined: 22/11/2004(UTC) Posts: 1,836 Location: Trumbull, CT		I received a very nice email from Brenda at Marklin USA this evening. She made mention of the fact that Wisconsin has been prepared to handle the update for the past four months. The delay has been in getting part from Germany. If each of you receive the same service (and you should), I'm sure we will all be happy with the results. I certainly don't think that their is any reason why I should receive special treatment. I expect we will all be treated equally.
		Stephen(USA) ETE,NMRA,MEA
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RobertMcDowell		#7 Posted : 06 November 2007 04:14:02(UTC) Retweet
Joined: 04/10/2006(UTC) Posts: 157 Location: Salinas, CA		I received mine today. Total time, including transit to and from: one week! I will plug it in and see what's new...
		Rob CA, USA
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Larry		#8 Posted : 06 November 2007 05:26:34(UTC) Retweet
Joined: 14/11/2003(UTC) Posts: 1,443 Location: Northeast Ohio		From Fred Gates to Jeff Stimson to the office staff at Marklin USA; they are all good people trying to do the right things for the customer. No question in my mind from their actions on behalf of the customer. (Geeze, now I'm starting to sound a lot like an American Lutz!)
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hxmiesa		#9 Posted : 06 November 2007 10:16:54(UTC) Retweet
Joined: 15/12/2005(UTC) Posts: 3,588 Location: Spain		Quote: [size=1" face="Verdana" id="quote]quote:Originally posted by Larry <br />From Fred Gates to Jeff Stimson to the office staff at Marklin USA; they are all good people trying to do the right things for the customer. No question in my mind from their actions on behalf of the customer. (Geeze, now I'm starting to sound a lot like an American Lutz!) Oh no![:0]
		Best regards Henrik Hoexbroe ("The Dane In Spain") http://hoexbroe.tripod.com
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Hemmerich		#10 Posted : 06 November 2007 17:22:29(UTC) Retweet
Joined: 15/04/2003(UTC) Posts: 2,734 Location: ,		Quote: [size=1" face="Verdana" id="quote]quote:Originally posted by Larry <br />From Fred Gates to Jeff Stimson to the office staff at Marklin USA; they are all good people trying to do the right things for the customer. No question in my mind from their actions on behalf of the customer. (Geeze, now I'm starting to sound a lot like an American Lutz!) Ain't it supposed to be like that - happy customers - in an ideal world! I can give you all some confidence - customers here had to wait for their upgrades almost as much as you for some time until Märklin got again the needed parts. But it seems "to be rolling" now again and even better: last week I traveled to the Göppingen area and for curtesy carried a box with repair items and several CS's for upgrade from one of my dealers with me (which he had to hold back just due to that parts issue). To my surprise I was asked at the museum if I wanted to wait a little while and take the upgraded CS's already back with me - which I surely did; also enjoying the time there.
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Ray		#11 Posted : 09 November 2007 00:25:34(UTC) Retweet
Joined: 29/04/2005(UTC) Posts: 59 Location: Ocala, FL		Hi All, good service I must say. One week and my CS is back. Works great. Thanks Maerklin New Berlin !!!
		From Florida, Rainer
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MarioFabro		#12 Posted : 16 November 2007 15:13:07(UTC) Retweet
Joined: 16/10/2001(UTC) Posts: 793 Location: Pittsburgh,		Quote: [size=1" face="Verdana" id="quote]quote:Originally posted by Ray <br />Hi All, good service I must say. One week and my CS is back. Works great. Thanks Maerklin New Berlin !!! I second that. Shipped my CS our on Friday, Nov. 9, came back with update on Thursday, Nov. 15. Since after I got my CS I heard about the update, I actually NEVER hooked it up before so it's gonna be a brand new toy for me
		Era IV-VI --- "If you have brains you love trains" or "When I grow up, I will play with trains"
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alonso231gery		#13 Posted : 16 November 2007 15:30:14(UTC) Retweet
Joined: 24/08/2002(UTC) Posts: 3,959 Location: Hellas (Athens)		Here in this isolated part of Europe, i had to wait for 4 months till i get back my cs. No wonder why the majority here buys DC. Although we must be fair, M is a company that takes care of her customers. (I am flattering her to produce a mfx f7 ).
		An outsider. I'm looking for the owner of that horse. He's tall, blonde, he smokes a cigar, and he's a pig!
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ria		#14 Posted : 16 November 2007 15:38:19(UTC) Retweet
Joined: 27/01/2007(UTC) Posts: 134 Location: ,		Quote: [size=1" face="Verdana" id="quote]quote:Here in this isolated part of Europe, i had to wait for 4 months till I get back my cs. No wonder why the majority here buys DC. I agree,I also had to wait almost 4 months. I got it back 3 days ago and all my data is lost. [:(][:(][:(] I suppose that I must be glad that I finally got it and that is working.
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alonso231gery		#15 Posted : 16 November 2007 15:49:40(UTC) Retweet
Joined: 24/08/2002(UTC) Posts: 3,959 Location: Hellas (Athens)		Quote: [size=1" face="Verdana" id="quote]quote:Originally posted by ria <br /> Quote: [size=1" face="Verdana" id="quote]quote:Here in this isolated part of Europe, i had to wait for 4 months till I get back my cs. No wonder why the majority here buys DC. I agree,I also had to wait almost 4 months. I got it back 3 days ago and all my data is lost. [:(][:(][:(] I suppose that I must be glad that I finally got it and that is working. Did you buy it from Athens ria?
		An outsider. I'm looking for the owner of that horse. He's tall, blonde, he smokes a cigar, and he's a pig!
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ria		#16 Posted : 16 November 2007 22:06:57(UTC) Retweet
Joined: 27/01/2007(UTC) Posts: 134 Location: ,		Quote: [size=1" face="Verdana" id="quote]quote:Did you buy it from Athens ria? No, I bought last year 29825 starter set with CS from my dealer in Thessaloniki were I live.
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Bob R		#17 Posted : 17 November 2007 18:11:18(UTC) Retweet
Joined: 18/09/2005(UTC) Posts: 502 Location: , Texas		I just mailed off my CS yesterday 11/16/2007 and will post the day that I get it back. Hope they only have it for a week or so. Bob R
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stephenbb		#18 Posted : 17 November 2007 18:41:50(UTC) Retweet
Joined: 22/11/2004(UTC) Posts: 1,836 Location: Trumbull, CT		Bob don't forget the holiday shutdown.
		Stephen(USA) ETE,NMRA,MEA
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Bob R		#19 Posted : 29 November 2007 05:54:11(UTC) Retweet
Joined: 18/09/2005(UTC) Posts: 502 Location: , Texas		Just got my CS back today 11/28/2007. Gone total of 12 days over Thanksgiving. Works great! Still trying to figure out the new display and such. Fast turn around.... Bob
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