Greg why not return the unit to the retailer. In the UK they are responsible for faulty goods. I buy from Germanyfrom MSL and the only faulty item I had was a signal which they replaced by return. Why not email Marklin giving them you full story with the T T and see what they say.

I am not really sure but Märklin do also have shop and there is warranty to use.
What does the rule says about to shop in Märklin shop and it is possible to have german warranty if someone shop via Märklins netshop too who lives in another state/country?

Hi Greg

I would perserver with Marklin, they do know what they are doing. They have 30 technicians in their service department and can repair anything. I have had a great deal of experience with them, their repairs, and they are excellent. Their stock level of spares is unbelievable.

The problem to me is how you are sending the parcel, and suggest the following.

Contents:
Model Trains - Warranty Repair
Trains Miniatures - Reparation
Modellbahn – Reparatur
Warranty Repair HS code - 980110 – This is the code for Australia Post HS code
Value - $1.00
Note - Article is being sent temporarily for repair, alteration, processing or the like, the foregoing to be then reexported to Australia.

I am sending parcels to Marklin Service again and they do get through now.

regards
David

John for almost 40 years I have only had one faulty item. There have been a few things that after ten years have stopped working but that is to be expected.
Can you not buy from a dealer in Aus. Might be more expensive but do they not have a liabilty for faulty goods.
I agree but the cost of new Marklin but look at Brawa and Roco and they are just the same.
It looks like Marklin do not want dealers in other countries as here we only have Gaugemaster and I have more Marklin than they appear to have in stock.



David
PS hope the price of your orange wire has not increased by much !

When you buy a Märklin product from a dealer, then you have a contract with the dealer and the legally required warranty goes through the dealer. This is not Märklin unless you buy from the Märklin shop.
The Märklin warranty is volountarily and they make the rules. You cannot expect a full refund from Märklin when you bought from a third-party shop.

And a warning to everybody: before sending a defective item directly to Märklin, get the OK from the dealer where you bought the item.
If Märklin replaces the item, then the dealer can refuse any warranty if they notice that the serial number does not match.

Hi
I am so surprised by all the information above
For Märklin, regarding Australia, there are the shops mentioned in the link below
Märklin official dealers in OZ
Normally, these MUST accept dealing with faulty item they have sold. It is up to them to return the goods to Germany and deal with customs clearance issues.
Warranty repair is subject to conditions (duration, place of purchase, use according the manual and no modifications whatsover.

Are the rules totally different in Australia?

From Märklin Germany viewpoint my understanding is:
- they accept to repair under warranty items that have been purchased to an authorised dealer and goods that have not been misued (contrary to the user's manual
- there must be a failure report in German or English to explain the faulty issues
- Märklin, after inspection will answer if the warranty repair is being done. Alternately, they may send an estimate for the repair and in very bad cases of misuse, decline to repair, the item. Remember Märklin (and Germans in general) are very minute, precise and follow very closely their own procedures.
- regarding customs, temporary imports, etc, truth is I don't know (From France, same rules as in Germany applies and we are protected by EU regulations on quality, warranty, etc).

Regarding the turntable, 74861 or 74862, I don't know in your particular case, Drongo but:
- they are excellent quality but fragile and delicate to install.
- most problems originate from installation. Mostly, warped / improper support, mechanical efforts exerted on access tracks by the layout, force rotation when the servo-operated lock is not cleared.
- of course what is say is provided packing and shipment are without damages. Also it implies that no incompetent local dealer tries to repair it.

What did I miss please?
Cheers

Jean

Tom looks like you have the same in Germany as the UK. Any item I buy here if it develops a fault goes back to the dealer it is up to them to repair or refund. Probably a repair would require to be done by Marklin and if so the dealer will pay all costs for that to be done. I have never understood why some deal direct with the manufacturer other than if they extend a warranty further than that by law.

Dear All

One of the problems in Australia is the supply and volume of Marklin sold. There are five Marklin retailers in Australia, two have very little stock, mail order only, a few locos, about it. The third one in Sydney CBD, used to have reasonable stocks in their shop, however just concentrates on the Start Up series now, very little at all. The next has reason stocks, around 20 locos, rolling stock and track etc and a proper shop front. The last has nearly the full range, even has some Z and 1 gauge, retails from home, with an extensive display area.

The problem here in Australia is basically price. For instance, the new Flying Scotsman FS can be bought from Germany for 420 euros (plus postage), with no VAT etc. Locally the FS was advertised for AUS$1300 to order, which is around 765 euros. The result is, most Australians buy direct from Germany, it is so much cheaper.

Then what happens, local retailers are asked to validate the warranty on something like the Marklin TT, to which they did not supply. The cost of the retailer to send back to Marklin would be about 40 to 50 euros postage, plus handling. I do not know if Marklin reimburse this, however it is a major cost to the retailer upfront who did not supply the goods. You can see a point with the retailers.

So , what we are looking at here is, buying locally in Australia or from Germany and the problems of warranty, when things go wrong.

David

I fully agree with you David, however, my point is, if there is a potential major problem, then deal with it. The small tabs in the inserts around the TT were a major problem with version 1, but Marklin didn't address the problem at all, and continued with the small tabs. So the problem still exists. Not very clever with management as the TT version 2 is going to be returned as was version 1 and the costs incurred by the customer and Marklin would out weigh the rectification of the problem. As I've always said when I had my own business, "IF you keep looking at the bottom line, you'll never see ahead". Marklin is a good example of this.

Greg

I recently returned a faulty (wheels/clearance design problem) Brawa E75, and was offered no such label.

Yes the small tabs need to be glued in and if they are slightly misaligned then the bridge jams. I'm looking for another TT as Marklin have lost the plot.

What digital decoder are you using ?

The LDT Decoder. You can order them as a kit or complete ready to go.

https://www.ldt-infocent...8p3gc7rvrnum72ai01nktar5

According to the online tracking, the parcel has been delivered. This is a remarkable feat for me as the previous parcel was returnrd to sender twice. Now the long wait for the return postage.

Update - I received an email on Friday afternoon to say that Marklin have logged it in for service. Two weeks from receiving the parcel to logging it in - How much stuff does the service department handle ? And I bet most of it is under warranty.

Edited by user 09 July 2023 12:50:13(UTC)  | Reason: Not specified

Yes I did find it. Same case, same voltage, same angle, same micro connector but it didn't work
Not sure about digital or analog version
Jean

Hi Greg
I can see you have some animosity towards Märklin (maybe with some reasons I don't know).

I use Rocrail and already in June 2021, Rob Versluis (the main designer of RR) complained about ZERO information being provided by Märklin (not only M did not provide any TT sample but did not answer questions).

But in late June 2021, Rocrail managed to make it work so the problem maybe is with Train controller collecting big license fees but not working on follow up. Rocrail provides a new release every workday without asking for money.

Maybe also that Märklin devices works better / are easier to use with a CS3 rather than an ECOS. Just try to use an ESU decoder on a CS3 and you will understand my point.
Cheers
Jean

Hi Everyone, I can see your point regarding that the creator of the software should buy a TT to make the software work with the product. It's at point which is a "Mexican Standoff" - neither party wants to help. All I want, as a consumer, is for my train layout to work. So to intervene into this standoff, I have offered to buy a TT and give it to Mr Freiwald so that he can update his software. I'm waiting for his reply. Two German companies !!!!!!!!!!!!!!! As my grandmother used to say "Testadura"

I'll keep you informed.

Regards
Greg

Greg. You could send your turntable to the software company which would solve the problem. No way Marklin is interested in sending their products to other small software folk. Providing TT works with a CS2/3 then that should be their main concern. I dont have one but from what I see some customers are not happy with the TT and if using a Marklin controller then that is not good.

Why would Marklin want to invest in Traincontroller whoever they are. Marklin along with a few others are large companies and will have little interest in others who are for many unknown. If traincontroller and similar did not exist it would not make any difference to those who run their model railways.
I have no problem with anybody using whatever software they like to run their layout but Marklin and others are not going to invest in this type of model business.
The Marklin TT is another matter and should be reliable and work with Marklin systems.

Thanks. It looks like this childish game is not going to be resolved, even with me offering to "give" Mr Freiwald the TT. Just plain stubborn

i did a bad experience ME TOO. But I only sent back once and felt the wrong problem. I decided to use it manually
=> No need to adjust a protocol to use it.
Alain