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Offline obb_taurus  
#1 Posted : 23 March 2020 17:20:46(UTC)
obb_taurus


Joined: 09/05/2006(UTC)
Posts: 63
Location: ,
I have a 1st gen ECOS and the tab on one of the rotary controls that is responsible for changing directions gave way and I've been trying for quite a few months to find out if I can get a new one. I've tried contacting ESU directly with no luck as they apparently won't answer anyone who lives in North America, I then tried going through a couple authorized resellers with no better luck. Is ESU really that bad with customer support? Can anyone tell me how to get in contact with them to order replacement parts?

Thanks

Offline Crazy Harry  
#2 Posted : 23 March 2020 19:51:40(UTC)
Crazy Harry

Canada   
Joined: 18/11/2008(UTC)
Posts: 344
Location: Oakville, Ontario
Did you try the US office at:

support(at)loksound.com or
sales(at)loksound.com

Hope you find a solution.

Harold.
Offline obb_taurus  
#3 Posted : 23 March 2020 20:44:59(UTC)
obb_taurus


Joined: 09/05/2006(UTC)
Posts: 63
Location: ,
Originally Posted by: Crazy Harry Go to Quoted Post
Did you try the US office at:

support(at)loksound.com or
sales(at)loksound.com

Hope you find a solution.

Harold.


I had not previously seen these email addresses, will give them a try.

Thanks Harold.
thanks 1 user liked this useful post by obb_taurus
Offline pederbc  
#4 Posted : 23 March 2020 22:52:26(UTC)
pederbc

Sweden   
Joined: 11/06/2007(UTC)
Posts: 78
Location: Eslöv, Sweden
Don’t expect an answer!

I’ve tried several times contacting them via mail and their forum. No nothing! I do like their products, but customer support stinks!

Peder
Offline river6109  
#5 Posted : 24 March 2020 04:13:12(UTC)
river6109

Australia   
Joined: 22/01/2009(UTC)
Posts: 12,951
Location: On 1965 Märklin Boulevard just around from Roco Square
You may get a quicker answer when you ask the question in the forum section and choose the English version, I could be wrong but getting parts for the first generation EcoS may be difficult.

John
https://www.youtube.com/river6109
https://www.youtube.com/6109river
5 years in Destruction mode
50 years in Repairing mode
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