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Offline interno6  
#1 Posted : 01 December 2009 17:18:43(UTC)
interno6


Joined: 06/01/2008(UTC)
Posts: 47
Location: Viareggio,
Hi everybody,
I've recently bought the Marklin 37990 but as i put it on the track, firstly has been recognized by my Ecos as M4 then i put the address 71 to use the movement functions.
I noticed that running light were swithced on with very low intensity.
then intensity increased. I did some manouver with the platform and as i tried to move the loco nothing happened.
I cancelled from the loco's list but now it is not recognized.
I tried also to use it in analog but nothing.
Do you know what could be happened?
Regards
Marco[:(!]
Interno6
Offline al_pignolo  
#2 Posted : 01 December 2009 17:27:18(UTC)
al_pignolo


Joined: 30/09/2005(UTC)
Posts: 904
Location: bologna, BO
mmmmmmhhhhhh.... fried decoder? Have you any warranty or you bought an used loco?

Pietro
Offline interno6  
#3 Posted : 01 December 2009 17:29:19(UTC)
interno6


Joined: 06/01/2008(UTC)
Posts: 47
Location: Viareggio,
Hi Pietro, i've bought it new with guarantee in a Marklin store in Bergamo. no smell from the loco. do you really think she's gone?
Marco
Interno6
Offline al_pignolo  
#4 Posted : 01 December 2009 17:55:22(UTC)
al_pignolo


Joined: 30/09/2005(UTC)
Posts: 904
Location: bologna, BO
Decoders defects come out in first moments of working... as in other electronic devices.
The fact that doesn't work even in analog mode makes me suspicious, it could be an electronic problem.
If I were you, since it is new, I would ask informations to the store... but let's see what other members think!

Pietro
Offline Goofy  
#5 Posted : 01 December 2009 18:56:45(UTC)
Goofy


Joined: 12/08/2006(UTC)
Posts: 8,026
Didn´t the first Big Boy 37990 fitted with 2 decoders from Marklin...?

DCC means Digital Command Control.

Offline davemr  
#6 Posted : 01 December 2009 20:28:26(UTC)
davemr


Joined: 09/02/2009(UTC)
Posts: 983
Location: ,
Never mind Marklin send it back to the store and get it changed or a refund.
From what Lutz says this is not a new model and if modified then will not be repaired free by Marklin and rightly so.

dave
davemr
Offline H0  
#7 Posted : 01 December 2009 23:32:43(UTC)
H0


Joined: 16/02/2004(UTC)
Posts: 13,497
Location: DE-NW
39970 is a TVT with two decoders: one mfx, one fx for the platform and the pantograph.

I presume this thread is about 39970 ...

Two dead decoders at the same time is very unlikely.
I once had a problem with the inductor between pickup shoe and PCB. It was a steamer and I could easily verify this by opening the tender.

With the TVT you may not even change traction tyres, therefore looking at the inductor could be difficult or impossible.

Try to run it with a different CS/MS (if possible), otherwise return it to the dealer.
Regards
Tom
---
"In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS
UserPostedImage
Offline davemr  
#8 Posted : 02 December 2009 00:32:18(UTC)
davemr


Joined: 09/02/2009(UTC)
Posts: 983
Location: ,
I dont think a new Loco wqhich dies not run out the box should go back for repair. It should be changed by the dealer for one that works.
I feel sorry for you Marco and hope this can be sorted for you quickly.
davemr
Offline smoke006  
#9 Posted : 02 December 2009 04:49:28(UTC)
smoke006


Joined: 23/02/2009(UTC)
Posts: 24
Location: spotswood, newjersey
Hi Guys/Girls,
I agree with Davemr. The cost for marklin tains is expensive. I think sending the train back for repairs is out of the question. I will attempt to Get a refund or have it replaced. If you want a second opinion, contact Tom@marklin.com or fax a letter of your problem to 801-489-1087.Tom is the wiz Specialist/Engineer for marklin.
Goodluck
smoke Cool
Smoke
Offline Bigdaddynz  
#10 Posted : 02 December 2009 05:00:22(UTC)
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 16,685
Location: New Zealand
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by smoke006
<br />Marco,
I agree with Davemr. Its cost you allot of money to purchase this item in the first place. I don't think you should send it back for repairs. Get a refund or have it replaced. If you want a second opinion, contact Tom@marklin.com or fax a letter of your problem to 801-489-1087. Tom is the wiz specialist for marklin.
Goodluck
smoke Cool


The good Dr (Tom Catherall) is also a member of this forum.
Offline interno6  
#11 Posted : 02 December 2009 10:38:46(UTC)
interno6


Joined: 06/01/2008(UTC)
Posts: 47
Location: Viareggio,
thank you guys,
you're right, the model is the 39970!!!!!
I've contacted the dealer and he will send me a new one!
They are serious, they are the Marklin Shop for north of Italy, Toytrains, very nice people and professional.
Ciao
Interno6
Offline davemr  
#12 Posted : 02 December 2009 16:39:17(UTC)
davemr


Joined: 09/02/2009(UTC)
Posts: 983
Location: ,
Well done Marco. If you have a good dealer then stick with him. Sending stuff to Marklin is OK if the model is about two years old but other than that who wants to wait ages for its return.
Also a good dealer will want to know if his customer has a problem as dealers that I know do not want to sell faulty locos as they like to keep customers coming back.
Enjoy your new loco when it arrives.

dave
davemr
Offline al_pignolo  
#13 Posted : 06 December 2009 13:57:08(UTC)
al_pignolo


Joined: 30/09/2005(UTC)
Posts: 904
Location: bologna, BO
Hi Marco.
I am happy you solved your problem.
Good shop, I will remember it! wink

Pietro
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