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Offline Timnomads  
#1 Posted : 06 April 2021 14:34:55(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 209
Location: Grandvaux - Lausanne - Switzerland
Dear All

My crocodile 39567 is sick, again

crocodile.jpg

It has a non functional auto uncoupler at one end. It has already been back to marklin TWICE for this problem.
The last time, they reprogrammed the decoder. Is there an easy fix, ie reset the decoder to default settings or will I have to send it
back for a third time, this time not under guarantee.Crying

Do other people have the same problem with this model ????

Tim
Offline kiwiAlan  
#2 Posted : 06 April 2021 15:19:19(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 5,859
Location: ENGLAND, Didcot
Originally Posted by: Timnomads Go to Quoted Post
Dear All

My crocodile 39567 is sick, again

crocodile.jpg

It has a non functional auto uncoupler at one end. It has already been back to marklin TWICE for this problem.
The last time, they reprogrammed the decoder. Is there an easy fix, ie reset the decoder to default settings or will I have to send it
back for a third time, this time not under guarantee.Crying

Do other people have the same problem with this model ????

Tim


As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.
Offline dickinsonj  
#3 Posted : 06 April 2021 15:35:58(UTC)
dickinsonj

United States   
Joined: 05/12/2008(UTC)
Posts: 1,432
Location: United States
Originally Posted by: kiwiAlan Go to Quoted Post
As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.


This was an Insider model, but was it an MHI model as well?
Regards,
Jim

I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
I have models from Era I to Era VI, but I try to focus on Eras I & III. Whoops, that one got away from me. Let's just say I focus on cool trains, regardless of the particulars :-)
So many trains and so little time.
Offline Timnomads  
#4 Posted : 06 April 2021 15:54:51(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 209
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: dickinsonj Go to Quoted Post
Originally Posted by: kiwiAlan Go to Quoted Post
As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.


This was an Insider model, but was it an MHI model as well?


What is MHI ??

Offline dickinsonj  
#5 Posted : 06 April 2021 15:59:39(UTC)
dickinsonj

United States   
Joined: 05/12/2008(UTC)
Posts: 1,432
Location: United States
Originally Posted by: Timnomads Go to Quoted Post
What is MHI ??


MHI is the Märklin Dealer Initiative, a series of models sold by participating MHI dealers which carry a 5 year warranty rather than the normal 2 year warranty.
Regards,
Jim

I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
I have models from Era I to Era VI, but I try to focus on Eras I & III. Whoops, that one got away from me. Let's just say I focus on cool trains, regardless of the particulars :-)
So many trains and so little time.
Offline mike c  
#6 Posted : 06 April 2021 17:07:11(UTC)
mike c

Canada   
Joined: 28/11/2007(UTC)
Posts: 6,992
Location: Montreal, QC
Tim,

did you send it back to the mothership in Germany or did you go through Alex Stelzer and the Swiss service network?
service(at)maerklin.ch
https://www.maerklin.ch/...ervice/reparaturservice/

I think that Maerklin CH now seems to suggest that warranty repairs now have to go through the Mothership.

Regards

Mike C
Offline Timnomads  
#7 Posted : 06 April 2021 17:39:42(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 209
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: mike c Go to Quoted Post
Tim,

did you send it back to the mothership in Germany or did you go through Alex Stelzer and the Swiss service network?
service(at)maerklin.ch
https://www.maerklin.ch/...ervice/reparaturservice/

I think that Maerklin CH now seems to suggest that warranty repairs now have to go through the Mothership.

Regards

Mike C


it went back to Marklin in germany via my dealer
Offline kiwiAlan  
#8 Posted : 06 April 2021 20:02:02(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 5,859
Location: ENGLAND, Didcot
Originally Posted by: Timnomads Go to Quoted Post
Originally Posted by: dickinsonj Go to Quoted Post
Originally Posted by: kiwiAlan Go to Quoted Post
As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.


This was an Insider model, but was it an MHI model as well?


What is MHI ??



All Insider models are considered to be part of the MHI program.

MHI stands for "Marklin Handler Initiative" and consists of a group of stores that have input into the special models that often are produced for only one production run. If you look at your catalogues you will find some models, both locos and rolling stock, are marked for the MHI program.


Offline dickinsonj  
#9 Posted : 07 April 2021 01:04:49(UTC)
dickinsonj

United States   
Joined: 05/12/2008(UTC)
Posts: 1,432
Location: United States
Originally Posted by: kiwiAlan Go to Quoted Post

All Insider models are considered to be part of the MHI program.


That is interesting. I have a number of MHI models but I never knew that my Insider Models were also part of the MHI program.

But I do see the MHI logo on my 37990, which had escaped my notice for only 20 years! BigGrin

So Tim appears to be good to go for anther trip to Germany for his Crocodile. Hopefully they will get it right this time around. ThumpUp
Regards,
Jim

I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
I have models from Era I to Era VI, but I try to focus on Eras I & III. Whoops, that one got away from me. Let's just say I focus on cool trains, regardless of the particulars :-)
So many trains and so little time.
thanks 1 user liked this useful post by dickinsonj
Offline Timnomads  
#10 Posted : 07 April 2021 07:55:18(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 209
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: dickinsonj Go to Quoted Post
Originally Posted by: kiwiAlan Go to Quoted Post

All Insider models are considered to be part of the MHI program.


That is interesting. I have a number of MHI models but I never knew that my Insider Models were also part of the MHI program.

But I do see the MHI logo on my 37990, which had escaped my notice for only 20 years! BigGrin

So Tim appears to be good to go for anther trip to Germany for his Crocodile. Hopefully they will get it right this time around. ThumpUp


Thanks ALL, Thats great BigGrin , I just have to get to Geneva to see my dealer and it can start its return. With COVID that could be awhile as latest instructions here are to work from Home. Cursing

I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim
Offline mike c  
#11 Posted : 07 April 2021 08:01:12(UTC)
mike c

Canada   
Joined: 28/11/2007(UTC)
Posts: 6,992
Location: Montreal, QC
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C
Offline Timnomads  
#12 Posted : 07 April 2021 08:09:19(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 209
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: mike c Go to Quoted Post
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C


I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim
Offline mvd71  
#13 Posted : 07 April 2021 09:02:58(UTC)
mvd71

New Zealand   
Joined: 09/08/2008(UTC)
Posts: 1,349
Location: Auckland,
Originally Posted by: Timnomads Go to Quoted Post
Originally Posted by: mike c Go to Quoted Post
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C


I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim


Phone them and ask. I can’t see why not, if I were a dealer I would try because it might get me further sales if I help someone.
thanks 2 users liked this useful post by mvd71
Offline kiwiAlan  
#14 Posted : 07 April 2021 13:11:31(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 5,859
Location: ENGLAND, Didcot
Originally Posted by: mvd71 Go to Quoted Post
Originally Posted by: Timnomads Go to Quoted Post
Originally Posted by: mike c Go to Quoted Post
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C


I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim


Phone them and ask. I can’t see why not, if I were a dealer I would try because it might get me further sales if I help someone.


You will need to provide proof of purchase, but after that I would have thought that any dealer would handle it for you - although if it is not the dealer you purchased it from they may want you to pay for the cost of sending it back. I would expect the dealer you purchased from to absorb this cost out of the profit of selling the loco to you.
thanks 1 user liked this useful post by kiwiAlan
Offline marklinist5999  
#15 Posted : 07 April 2021 17:51:56(UTC)
marklinist5999

United States   
Joined: 10/02/2021(UTC)
Posts: 351
Location: Michigan, Troy
Carerra modelbahn shoppe may be able to assist as well?
Offline Bryan  
#16 Posted : 07 April 2021 21:30:02(UTC)
Bryan

Australia   
Joined: 08/09/2010(UTC)
Posts: 117
Location: Bowral, NSW, Australia
Hi All

For all Marklin warrantee work, all you need is proof of sale by yourself from a Marklin dealer.
All I do is send the item back to Marklin Serviice with a photocopy of the original invoice.
I do not know about the return postage though as Marklin send the items back with ordered spare parts.
I would expect the customer to pay the return postage.
The main point though is you can bypass the dealer, to save time and postage.

David
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