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Offline Timnomads  
#1 Posted : 06 April 2021 14:34:55(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Dear All

My crocodile 39567 is sick, again

crocodile.jpg

It has a non functional auto uncoupler at one end. It has already been back to marklin TWICE for this problem.
The last time, they reprogrammed the decoder. Is there an easy fix, ie reset the decoder to default settings or will I have to send it
back for a third time, this time not under guarantee.Crying

Do other people have the same problem with this model ????

Tim
Offline kiwiAlan  
#2 Posted : 06 April 2021 15:19:19(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 8,082
Location: ENGLAND, Didcot
Originally Posted by: Timnomads Go to Quoted Post
Dear All

My crocodile 39567 is sick, again

crocodile.jpg

It has a non functional auto uncoupler at one end. It has already been back to marklin TWICE for this problem.
The last time, they reprogrammed the decoder. Is there an easy fix, ie reset the decoder to default settings or will I have to send it
back for a third time, this time not under guarantee.Crying

Do other people have the same problem with this model ????

Tim


As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.
Offline dickinsonj  
#3 Posted : 06 April 2021 15:35:58(UTC)
dickinsonj

United States   
Joined: 05/12/2008(UTC)
Posts: 1,676
Location: Crozet, Virginia
Originally Posted by: kiwiAlan Go to Quoted Post
As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.


This was an Insider model, but was it an MHI model as well?
Regards,
Jim

I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
So many trains and so little time.
Offline Timnomads  
#4 Posted : 06 April 2021 15:54:51(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: dickinsonj Go to Quoted Post
Originally Posted by: kiwiAlan Go to Quoted Post
As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.


This was an Insider model, but was it an MHI model as well?


What is MHI ??

Offline dickinsonj  
#5 Posted : 06 April 2021 15:59:39(UTC)
dickinsonj

United States   
Joined: 05/12/2008(UTC)
Posts: 1,676
Location: Crozet, Virginia
Originally Posted by: Timnomads Go to Quoted Post
What is MHI ??


MHI is the Märklin Dealer Initiative, a series of models sold by participating MHI dealers which carry a 5 year warranty rather than the normal 2 year warranty.
Regards,
Jim

I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
So many trains and so little time.
Offline mike c  
#6 Posted : 06 April 2021 17:07:11(UTC)
mike c

Canada   
Joined: 28/11/2007(UTC)
Posts: 7,880
Location: Montreal, QC
Tim,

did you send it back to the mothership in Germany or did you go through Alex Stelzer and the Swiss service network?
service(at)maerklin.ch
https://www.maerklin.ch/...ervice/reparaturservice/

I think that Maerklin CH now seems to suggest that warranty repairs now have to go through the Mothership.

Regards

Mike C
Offline Timnomads  
#7 Posted : 06 April 2021 17:39:42(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: mike c Go to Quoted Post
Tim,

did you send it back to the mothership in Germany or did you go through Alex Stelzer and the Swiss service network?
service(at)maerklin.ch
https://www.maerklin.ch/...ervice/reparaturservice/

I think that Maerklin CH now seems to suggest that warranty repairs now have to go through the Mothership.

Regards

Mike C


it went back to Marklin in germany via my dealer
Offline kiwiAlan  
#8 Posted : 06 April 2021 20:02:02(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 8,082
Location: ENGLAND, Didcot
Originally Posted by: Timnomads Go to Quoted Post
Originally Posted by: dickinsonj Go to Quoted Post
Originally Posted by: kiwiAlan Go to Quoted Post
As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.


This was an Insider model, but was it an MHI model as well?


What is MHI ??



All Insider models are considered to be part of the MHI program.

MHI stands for "Marklin Handler Initiative" and consists of a group of stores that have input into the special models that often are produced for only one production run. If you look at your catalogues you will find some models, both locos and rolling stock, are marked for the MHI program.


Offline dickinsonj  
#9 Posted : 07 April 2021 01:04:49(UTC)
dickinsonj

United States   
Joined: 05/12/2008(UTC)
Posts: 1,676
Location: Crozet, Virginia
Originally Posted by: kiwiAlan Go to Quoted Post

All Insider models are considered to be part of the MHI program.


That is interesting. I have a number of MHI models but I never knew that my Insider Models were also part of the MHI program.

But I do see the MHI logo on my 37990, which had escaped my notice for only 20 years! BigGrin

So Tim appears to be good to go for anther trip to Germany for his Crocodile. Hopefully they will get it right this time around. ThumpUp
Regards,
Jim

I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
So many trains and so little time.
thanks 1 user liked this useful post by dickinsonj
Offline Timnomads  
#10 Posted : 07 April 2021 07:55:18(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: dickinsonj Go to Quoted Post
Originally Posted by: kiwiAlan Go to Quoted Post

All Insider models are considered to be part of the MHI program.


That is interesting. I have a number of MHI models but I never knew that my Insider Models were also part of the MHI program.

But I do see the MHI logo on my 37990, which had escaped my notice for only 20 years! BigGrin

So Tim appears to be good to go for anther trip to Germany for his Crocodile. Hopefully they will get it right this time around. ThumpUp


Thanks ALL, Thats great BigGrin , I just have to get to Geneva to see my dealer and it can start its return. With COVID that could be awhile as latest instructions here are to work from Home. Cursing

I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim
Offline mike c  
#11 Posted : 07 April 2021 08:01:12(UTC)
mike c

Canada   
Joined: 28/11/2007(UTC)
Posts: 7,880
Location: Montreal, QC
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C
Offline Timnomads  
#12 Posted : 07 April 2021 08:09:19(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Originally Posted by: mike c Go to Quoted Post
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C


I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim
Offline mvd71  
#13 Posted : 07 April 2021 09:02:58(UTC)
mvd71

New Zealand   
Joined: 09/08/2008(UTC)
Posts: 1,708
Location: Auckland,
Originally Posted by: Timnomads Go to Quoted Post
Originally Posted by: mike c Go to Quoted Post
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C


I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim


Phone them and ask. I can’t see why not, if I were a dealer I would try because it might get me further sales if I help someone.
thanks 2 users liked this useful post by mvd71
Offline kiwiAlan  
#14 Posted : 07 April 2021 13:11:31(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 8,082
Location: ENGLAND, Didcot
Originally Posted by: mvd71 Go to Quoted Post
Originally Posted by: Timnomads Go to Quoted Post
Originally Posted by: mike c Go to Quoted Post
You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.

Regards

Mike C


I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ?

Tim


Phone them and ask. I can’t see why not, if I were a dealer I would try because it might get me further sales if I help someone.


You will need to provide proof of purchase, but after that I would have thought that any dealer would handle it for you - although if it is not the dealer you purchased it from they may want you to pay for the cost of sending it back. I would expect the dealer you purchased from to absorb this cost out of the profit of selling the loco to you.
thanks 1 user liked this useful post by kiwiAlan
Offline marklinist5999  
#15 Posted : 07 April 2021 17:51:56(UTC)
marklinist5999

United States   
Joined: 10/02/2021(UTC)
Posts: 3,074
Location: Michigan, Troy
Carerra modelbahn shoppe may be able to assist as well?
Offline Bryan  
#16 Posted : 07 April 2021 21:30:02(UTC)
Bryan

Australia   
Joined: 08/09/2010(UTC)
Posts: 209
Location: Bowral, NSW, Australia
Hi All

For all Marklin warrantee work, all you need is proof of sale by yourself from a Marklin dealer.
All I do is send the item back to Marklin Serviice with a photocopy of the original invoice.
I do not know about the return postage though as Marklin send the items back with ordered spare parts.
I would expect the customer to pay the return postage.
The main point though is you can bypass the dealer, to save time and postage.

David
Offline Timnomads  
#17 Posted : 20 January 2022 11:48:05(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Hi All

My crocodile has died again, It moves, there are sounds, but no pantograph, no lights and the digital couplers don't work.

So it goes for another joy ride to Goppingen. its third time. Cursing

Do other people have as much trouble with this model ???

Tim
Offline kiwiAlan  
#18 Posted : 20 January 2022 13:24:38(UTC)
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 8,082
Location: ENGLAND, Didcot
Originally Posted by: Timnomads Go to Quoted Post
Hi All

My crocodile has died again, It moves, there are sounds, but no pantograph, no lights and the digital couplers don't work.

So it goes for another joy ride to Goppingen. its third time. Cursing


Oh, no, that is not good.

Originally Posted by: Timnomads Go to Quoted Post

Do other people have as much trouble with this model ???

Tim


I haven't had mine out for a long while, maybe I better do that. I am looking at getting the two Marklin car transporters and the trix car transporter to go with the wagon set that goes with this loco, so I better make sure the loco works ... Scared Scared Scared OhMyGod

Offline 5HorizonsRR  
#19 Posted : 20 January 2022 16:41:52(UTC)
5HorizonsRR

United States   
Joined: 05/12/2004(UTC)
Posts: 2,862
Location: CA, USA
That is frightening, I am sorry to hear it. I have only tested mine once and all worked well. I may need to give it an extended drive...
SBB Era 2-5
thanks 1 user liked this useful post by 5HorizonsRR
Offline marklinist5999  
#20 Posted : 20 January 2022 17:12:15(UTC)
marklinist5999

United States   
Joined: 10/02/2021(UTC)
Posts: 3,074
Location: Michigan, Troy
I hope the new one doesn't have two motors.
Offline marklinist5999  
#21 Posted : 20 January 2022 20:10:56(UTC)
marklinist5999

United States   
Joined: 10/02/2021(UTC)
Posts: 3,074
Location: Michigan, Troy
Originally Posted by: marklinist5999 Go to Quoted Post
I hope the new one doesn't have two motors.

Well, it has two motors, but the black Austrian croc doesn't. It seems simpler and less costly to have a central motor, two flywheels, and cardan shafts to the nose trucks.
Offline Timnomads  
#22 Posted : 20 July 2022 15:51:16(UTC)
Timnomads

Switzerland   
Joined: 16/09/2015(UTC)
Posts: 290
Location: Grandvaux - Lausanne - Switzerland
Hi all

Picked up my crocodile today BigGrin after only 8 months !! in Marklin Goppingen for its latest repair. I also had to pay 74 chf for the
pleasure as they decided that it was no longer under guarantee. Even though it is an MHI model (5 year guarantee).

I just now have to wait for it to cool down a bit in the loft, so I can get it back on the layout. It has some serious work to do in my upper cargo yard.

Tim
thanks 2 users liked this useful post by Timnomads
Offline marklinist5999  
#23 Posted : 20 July 2022 15:58:42(UTC)
marklinist5999

United States   
Joined: 10/02/2021(UTC)
Posts: 3,074
Location: Michigan, Troy
Wait, what, M didn'thonor the 5 year warranty? Did they explain why?
thanks 2 users liked this useful post by marklinist5999
Offline steventrain  
#24 Posted : 24 July 2022 21:24:37(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,601
Location: United Kingdom
Originally Posted by: marklinist5999 Go to Quoted Post
Wait, what, M didn'thonor the 5 year warranty? Did they explain why?


Mine arrive from lokshop on 1 August 2018 with five years warranty. It expired on 1 August 2023 (next year).

Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline dominator  
#25 Posted : 25 July 2022 01:26:36(UTC)
dominator

New Zealand   
Joined: 20/01/2015(UTC)
Posts: 1,195
Location: Kerikeri
If you don't stand up for your rights, Marklin will just walk all over you.
In NZ we have a consumer rights act, which enforces warranties. Also, if the expected life of a product [ ie 10 years ] you may expect it to last 10 years, and if it does not last, you have the right for it to be put right, even if the warranty is only 5 years.
Northland. NZ REMEMBER 0228 for ä
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Offline marklinist5999  
#26 Posted : 25 July 2022 16:35:10(UTC)
marklinist5999

United States   
Joined: 10/02/2021(UTC)
Posts: 3,074
Location: Michigan, Troy
Marklin should subract shipping days unlesws they include the postmark ship date to them already in leu of a warranty expiring! Especialy these days, when it is taking longer.
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