 Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Dear All My crocodile 39567 is sick, again  It has a non functional auto uncoupler at one end. It has already been back to marklin TWICE for this problem. The last time, they reprogrammed the decoder. Is there an easy fix, ie reset the decoder to default settings or will I have to send it back for a third time, this time not under guarantee.  Do other people have the same problem with this model ???? Tim
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 Joined: 23/07/2014(UTC) Posts: 8,480 Location: ENGLAND, Didcot
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Originally Posted by: Timnomads  Dear All My crocodile 39567 is sick, again It has a non functional auto uncoupler at one end. It has already been back to marklin TWICE for this problem. The last time, they reprogrammed the decoder. Is there an easy fix, ie reset the decoder to default settings or will I have to send it back for a third time, this time not under guarantee. Do other people have the same problem with this model ???? Tim As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet.
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 Joined: 05/12/2008(UTC) Posts: 1,802 Location: Crozet, Virginia
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Originally Posted by: kiwiAlan As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet. This was an Insider model, but was it an MHI model as well? |
Regards,
Jim
I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
So many trains and so little time. |
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Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Originally Posted by: dickinsonj Originally Posted by: kiwiAlan As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet. This was an Insider model, but was it an MHI model as well? What is MHI ??
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Joined: 05/12/2008(UTC) Posts: 1,802 Location: Crozet, Virginia
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Originally Posted by: Timnomads What is MHI ?? MHI is the Märklin Dealer Initiative, a series of models sold by participating MHI dealers which carry a 5 year warranty rather than the normal 2 year warranty. |
Regards,
Jim
I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
So many trains and so little time. |
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 Joined: 28/11/2007(UTC) Posts: 8,232 Location: Montreal, QC
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Tim, did you send it back to the mothership in Germany or did you go through Alex Stelzer and the Swiss service network? service(at)maerklin.ch https://www.maerklin.ch/...ervice/reparaturservice/I think that Maerklin CH now seems to suggest that warranty repairs now have to go through the Mothership. Regards Mike C
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Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Originally Posted by: mike c Tim, did you send it back to the mothership in Germany or did you go through Alex Stelzer and the Swiss service network? service(at)maerklin.ch https://www.maerklin.ch/...ervice/reparaturservice/I think that Maerklin CH now seems to suggest that warranty repairs now have to go through the Mothership. Regards Mike C it went back to Marklin in germany via my dealer
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Joined: 23/07/2014(UTC) Posts: 8,480 Location: ENGLAND, Didcot
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Originally Posted by: Timnomads Originally Posted by: dickinsonj Originally Posted by: kiwiAlan As it is an MHI model it will have a 5 year guarantee, so should still be under warranty. It was issued in 2018, so should be good for a couple of years yet. This was an Insider model, but was it an MHI model as well? What is MHI ?? All Insider models are considered to be part of the MHI program. MHI stands for "Marklin Handler Initiative" and consists of a group of stores that have input into the special models that often are produced for only one production run. If you look at your catalogues you will find some models, both locos and rolling stock, are marked for the MHI program.
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Joined: 05/12/2008(UTC) Posts: 1,802 Location: Crozet, Virginia
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Originally Posted by: kiwiAlan
All Insider models are considered to be part of the MHI program.
That is interesting. I have a number of MHI models but I never knew that my Insider Models were also part of the MHI program. But I do see the MHI logo on my 37990, which had escaped my notice for only 20 years!  So Tim appears to be good to go for anther trip to Germany for his Crocodile. Hopefully they will get it right this time around.  |
Regards,
Jim
I have almost all Märklin and mostly HO, although I do have a small number of Z gauge trains!
So many trains and so little time. |
 1 user liked this useful post by dickinsonj
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Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Originally Posted by: dickinsonj Originally Posted by: kiwiAlan
All Insider models are considered to be part of the MHI program.
That is interesting. I have a number of MHI models but I never knew that my Insider Models were also part of the MHI program. But I do see the MHI logo on my 37990, which had escaped my notice for only 20 years! So Tim appears to be good to go for anther trip to Germany for his Crocodile. Hopefully they will get it right this time around. Thanks ALL, Thats great , I just have to get to Geneva to see my dealer and it can start its return. With COVID that could be awhile as latest instructions here are to work from Home.  I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ? Tim
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Joined: 28/11/2007(UTC) Posts: 8,232 Location: Montreal, QC
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You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.
Regards
Mike C
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Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Originally Posted by: mike c You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.
Regards
Mike C I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ? Tim
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 Joined: 09/08/2008(UTC) Posts: 1,919 Location: Auckland,
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Originally Posted by: Timnomads Originally Posted by: mike c You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.
Regards
Mike C I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ? Tim Phone them and ask. I can’t see why not, if I were a dealer I would try because it might get me further sales if I help someone.
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2 users liked this useful post by mvd71
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Joined: 23/07/2014(UTC) Posts: 8,480 Location: ENGLAND, Didcot
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Originally Posted by: mvd71 Originally Posted by: Timnomads Originally Posted by: mike c You can send an email to service(at)maerklin.de and see if they will repair it under warranty if you ship it directly to them.
It might save a few days or weeks.
Regards
Mike C I have another marklin dealer here in Lausanne, do I have to return the loco to the shop where it was bought or can I use any dealer ? Tim Phone them and ask. I can’t see why not, if I were a dealer I would try because it might get me further sales if I help someone. You will need to provide proof of purchase, but after that I would have thought that any dealer would handle it for you - although if it is not the dealer you purchased it from they may want you to pay for the cost of sending it back. I would expect the dealer you purchased from to absorb this cost out of the profit of selling the loco to you.
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1 user liked this useful post by kiwiAlan
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Joined: 10/02/2021(UTC) Posts: 3,904 Location: Michigan, Troy
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Carerra modelbahn shoppe may be able to assist as well?
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 Joined: 08/09/2010(UTC) Posts: 214 Location: Bowral, NSW, Australia
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Hi All
For all Marklin warrantee work, all you need is proof of sale by yourself from a Marklin dealer.
All I do is send the item back to Marklin Serviice with a photocopy of the original invoice.
I do not know about the return postage though as Marklin send the items back with ordered spare parts.
I would expect the customer to pay the return postage.
The main point though is you can bypass the dealer, to save time and postage.
David
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Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Hi All My crocodile has died again, It moves, there are sounds, but no pantograph, no lights and the digital couplers don't work. So it goes for another joy ride to Goppingen. its third time. Do other people have as much trouble with this model ??? Tim
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Joined: 23/07/2014(UTC) Posts: 8,480 Location: ENGLAND, Didcot
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Originally Posted by: Timnomads Hi All My crocodile has died again, It moves, there are sounds, but no pantograph, no lights and the digital couplers don't work. So it goes for another joy ride to Goppingen. its third time. Oh, no, that is not good. Originally Posted by: Timnomads
Do other people have as much trouble with this model ???
Tim
I haven't had mine out for a long while, maybe I better do that. I am looking at getting the two Marklin car transporters and the trix car transporter to go with the wagon set that goes with this loco, so I better make sure the loco works ...  
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Joined: 05/12/2004(UTC) Posts: 2,976 Location: CA, USA
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That is frightening, I am sorry to hear it. I have only tested mine once and all worked well. I may need to give it an extended drive... |
SBB Era 2-5 |
1 user liked this useful post by 5HorizonsRR
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Joined: 10/02/2021(UTC) Posts: 3,904 Location: Michigan, Troy
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I hope the new one doesn't have two motors.
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Joined: 10/02/2021(UTC) Posts: 3,904 Location: Michigan, Troy
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Originally Posted by: marklinist5999 I hope the new one doesn't have two motors. Well, it has two motors, but the black Austrian croc doesn't. It seems simpler and less costly to have a central motor, two flywheels, and cardan shafts to the nose trucks.
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Joined: 16/09/2015(UTC) Posts: 301 Location: Grandvaux - Lausanne - Switzerland
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Hi all Picked up my crocodile today after only 8 months !! in Marklin Goppingen for its latest repair. I also had to pay 74 chf for the pleasure as they decided that it was no longer under guarantee. Even though it is an MHI model (5 year guarantee). I just now have to wait for it to cool down a bit in the loft, so I can get it back on the layout. It has some serious work to do in my upper cargo yard. Tim
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2 users liked this useful post by Timnomads
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Joined: 10/02/2021(UTC) Posts: 3,904 Location: Michigan, Troy
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Wait, what, M didn'thonor the 5 year warranty? Did they explain why?
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2 users liked this useful post by marklinist5999
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Joined: 21/10/2004(UTC) Posts: 31,692 Location: United Kingdom
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Originally Posted by: marklinist5999 Wait, what, M didn'thonor the 5 year warranty? Did they explain why? Mine arrive from lokshop on 1 August 2018 with five years warranty. It expired on 1 August 2023 (next year). |
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy. |
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Joined: 20/01/2015(UTC) Posts: 1,202 Location: Kerikeri
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If you don't stand up for your rights, Marklin will just walk all over you.
In NZ we have a consumer rights act, which enforces warranties. Also, if the expected life of a product [ ie 10 years ] you may expect it to last 10 years, and if it does not last, you have the right for it to be put right, even if the warranty is only 5 years. |
Northland. NZ REMEMBER 0228 for ä |
1 user liked this useful post by dominator
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Joined: 10/02/2021(UTC) Posts: 3,904 Location: Michigan, Troy
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Marklin should subract shipping days unlesws they include the postmark ship date to them already in leu of a warranty expiring! Especialy these days, when it is taking longer.
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