 Joined: 09/08/2008(UTC) Posts: 1,919 Location: Auckland,
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See below for news from Roco last week. They are setting a pretty good standard for customer service. Märklin should take note!!
Shipping problems with DHL
15.12.2020
Dear customer,
unfortunately, there are currently massive problems with the delivery of parcels with DHL due to capacity problem. Parcels that have already been prepared and posted for shipment by Modelleisenbahn GmbH are not being processed immediately at DHL due to this extraordinary workload, which means that the status "shipment has been announced electronically " is not updated and the shipment is sometimes delayed by days.
In addition, a few days ago DHL completely stopped shipping parcels to the following countries due to restrictions imposed by the respective partners in Italy, Ireland, Czech Republic, Greece, France, Great Britain and Belgium. To solve this issue ROCO/FLEISCHMANN will switch to another shipping partner (e.g.: UPS, Fedex) in the short term. The additional costs for this will of course be covered by ROCO/FLEISCHMANN.
We are trying to find a quick solution and kindly ask for your understanding!
Best regards,
ROCO/FLEISCHMANN-Team
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 2 users liked this useful post by mvd71
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 Joined: 28/11/2007(UTC) Posts: 8,225 Location: Montreal, QC
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Roco announced to dealers in Europe that there will be no shipments between the 18th of December and the 8th of January.
The reason given for this is the annual inventory at their warehouse/facilities and the extra time required to conduct the inventory under CoVID restrictions.
Regards
Mike C
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 Joined: 23/07/2014(UTC) Posts: 8,464 Location: ENGLAND, Didcot
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Originally Posted by: mvd71  See below for news from Roco last week. They are setting a pretty good standard for customer service. Märklin should take note!!
Shipping problems with DHL
15.12.2020
Dear customer,
unfortunately, there are currently massive problems with the delivery of parcels with DHL due to capacity problem. Parcels that have already been prepared and posted for shipment by Modelleisenbahn GmbH are not being processed immediately at DHL due to this extraordinary workload, which means that the status "shipment has been announced electronically " is not updated and the shipment is sometimes delayed by days.
In addition, a few days ago DHL completely stopped shipping parcels to the following countries due to restrictions imposed by the respective partners in Italy, Ireland, Czech Republic, Greece, France, Great Britain and Belgium. To solve this issue ROCO/FLEISCHMANN will switch to another shipping partner (e.g.: UPS, Fedex) in the short term. The additional costs for this will of course be covered by ROCO/FLEISCHMANN.
We are trying to find a quick solution and kindly ask for your understanding!
Best regards,
ROCO/FLEISCHMANN-Team Strange, I have had no problems getting DHL parcels from Europe to UK just recently (mine took 3 days from Lokshop). maybe the problem is Roco is in Austria ...
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 Joined: 05/09/2014(UTC) Posts: 676 Location: NEW HAMPSHIRE, Somersworth
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I have had a package coming to the U.S. from Germany stuck at the Frankfurt airport since Dec. 2. Now I understand why. It must be unique to DHL as I had another package with a different vendor shipped the same day at least make it to U.S. customs.
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Joined: 23/04/2019(UTC)
Posts: 497
Location: Copenhagen, Denmark
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What's the basis for accusations and slander against Maerklin?
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 Joined: 04/12/2013(UTC) Posts: 2,261 Location: Hobart, Australia
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Originally Posted by: rhfil I have had a package coming to the U.S. from Germany stuck at the Frankfurt airport since Dec. 2. Now I understand why. It must be unique to DHL as I had another package with a different vendor shipped the same day at least make it to U.S. customs. Sounds familiar. My parcel from MSL by DHL stuck in Frankfurt Since Dec 3.
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Joined: 09/08/2008(UTC) Posts: 1,919 Location: Auckland,
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Originally Posted by: Copenhagen What's the basis for accusations and slander against Maerklin? There was no accusation or slander, just a comment on Roco’s customer service being pretty good and that Märklin should note what their competitor has done.
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Joined: 17/09/2006(UTC) Posts: 18,770 Location: New Zealand
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Originally Posted by: rhfil I have had a package coming to the U.S. from Germany stuck at the Frankfurt airport since Dec. 2. If only......! I've got one showing it was in Frankfurt on 12 November....
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1 user liked this useful post by Bigdaddynz
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Joined: 20/07/2007(UTC) Posts: 809 Location: Leopold, Victoria
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I know the feeling, 7 Nov. |
Legless
Era's 1 to 111,C track,k track |
2 users liked this useful post by Legless
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Joined: 18/03/2007(UTC) Posts: 6,763 Location: Brisbane, Australia
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Originally Posted by: mvd71 .... a comment on Roco’s customer service being pretty good and that Märklin should note what their competitor has done.
Hello Michael I very much doubt that this statement from Roco is anything to do with their customer service ability. There are problems with shipping logistics in many places for obvious reasons which are completely outside the control of manufacturers. All manufacturers of all sorts of goods will be doing their utmost to maximize their delivery capability. This will mean changing services as and when appropriate. My business copes with international delivery (in and out) by the same means. Märklin would be doing the same unless you have evidence to the contrary. Kimball |
HO Scale - Märklin (ep II-III and VI, C Track, digital) - 2 rail HO (Queensland Australia, UK, USA) - 3 rail OO (English Hornby Dublo) - old clockwork O gauge - Live Steam 90mm (3.1/2 inch) gauge. |
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Joined: 17/09/2006(UTC) Posts: 18,770 Location: New Zealand
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While I agree with you fully Kimball, I think Mike is coming from the viewpoint of commenting re the good communication coming out of Roco.
I can't say one way or the other whether the same applies to Marklin or not.
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1 user liked this useful post by Bigdaddynz
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Joined: 22/01/2009(UTC) Posts: 14,874 Location: On 1965 Märklin Boulevard just around from Roco Square
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My parcel from Modellbahn Union is not going anywhere because I keep on adding spare parts to the order. |
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1 user liked this useful post by river6109
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Joined: 23/04/2019(UTC)
Posts: 497
Location: Copenhagen, Denmark
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Originally Posted by: mvd71 Originally Posted by: Copenhagen What's the basis for accusations and slander against Maerklin? There was no accusation or slander, just a comment on Roco’s customer service being pretty good and that Märklin should note what their competitor has done. Have you looked at Märklin's webshop? It clearly states that deliveries are delayed because of the pandemic. It also says that for shipping outside of Germany they use three different companies. Just because you've received an email from Roco you can't conclude that they're doing a better job than Märklin.
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3 users liked this useful post by Copenhagen
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