Good night.

An acquaintance of mine has a problem with his CS2.

While attempting to CS2 3.0.1 update came a power cut in his home. Since then the CS2 not starts

Is there a known method that actually works to fix this problem? Does He need to send it to Germany for repair?


Kind Regards

Hi Ruben Spain

There are serious chances that a power off during update is not damaging the unit.
I would try to power-up the unit and press the stop button for a long while, then release it.
Not forbidden, nothing to lose. I believe there is behind this button a special logic similar to the one on your computer PWR button
cheers
jean

Ruben,

If the power went out while the update was being written, it is possible that the file is corrupted, which might prevent the unit from starting as intended. If the power went out while the unit was reading, then this should not have damaged the settings and the unit can likely be restarted. If the power outage caused a voltage spike, it is possible that the unit needs to be reset or may be damaged.
If the first case applies, you can likely rewrite the software from a PC or backup, after which the unit should operate normally.
If you are unable to restart the unit software or there is some hardware issue, you will likely have to contact Maerklin for assistance.

The email address is service(at)maerklin.de

Good luck

Regards

Mike C

Ruben,

you have to download the software to your computer and then transfer it to your CS using a USB key. It is explained here (in German): http://www.maerklin.de/d...ds/software_updates.html

Regards

Mike C

What were you using as power supply? Do you have an alternate power supply that you can use to see if it starts?
If not, is there a dealer or friend near you where you can bring your CS to see if it initiates using another power supply?

Have you tested the power supply using a volt meter?

Normally, if the problem was computer related, I would expect some kind of response from the unit, ie freezing or crash. If there is absolutely nothing happening, then it may be a power related problem which will have to be resolved. If there is a power problem, it may also be possible that there may be a software related issue that will only emerge after the unit can be powered up.

As I do not know about the content and structure of the update that was in progress, I cannot determine whether it was in process of rewriting the complete software or whether it was only modifying certain lines. In the former, the likelihood of a total crash is more likely. For the latter, it would be more likely to freeze or crash after booting normally.

Regards

Mike C

Hello

This is not a problem with the power supply. It is a problem of software. When the CS2 started it made the conventional starting process, but it never started with success.

Several minutes after plugged-in the power supply the screen comes blank. We can access to CS2 by a PC computer and make a screen shot. But here is what we see.

The CS2 hangs and never started the main program. It stayed in this state for hours and never, never got-out from that state

Hello

I have opened the update file (tgz extension) for the CS2. Into the folder OPT I have found another folder named BETATEST where is placed a java-software named CS2analyse. This program can make a communication with the CS2 and send commands but I do not know how it works. I thought maybe it is possible to send an update command to the CS2 to make the update or reset the device.

Also, you can find another folder named www where is a file named bereinigen.html. As I saw with this file it is possible to send commands to cleanup the CS2 but the files that should have been used for this are not present in the folder that they must be (cgi-bin).

Someone knows anything about this?