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Offline steventrain  
#1 Posted : 15 July 2011 18:31:23(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
Marklin is starting delivery soon of 37925 BR042 Steam locomotive (this month July or Early August).

Update - Marklin 37925 delivery under way.

Edited by user 15 September 2011 18:24:32(UTC)  | Reason: Not specified

Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline RayF  
#2 Posted : 15 July 2011 20:40:00(UTC)
RayF

Gibraltar   
Joined: 14/03/2005(UTC)
Posts: 15,870
Location: Gibraltar, Europe
Thanks Stephen!

Ray
Mostly Marklin.Selection of different eras and European railways
Small C track layout, control by MS2, 100+ trains but run 4-5 at a time.
Offline Bigdaddynz  
#3 Posted : 16 July 2011 00:17:16(UTC)
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,769
Location: New Zealand
Oh dear!
Offline mvd71  
#4 Posted : 16 July 2011 09:07:05(UTC)
mvd71

New Zealand   
Joined: 09/08/2008(UTC)
Posts: 1,919
Location: Auckland,
Originally Posted by: Bigdaddynz Go to Quoted Post
Oh dear!


Why?Confused
Offline nevw  
#5 Posted : 16 July 2011 09:09:45(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
He gotta find the GOld for it.

LOLRollEyes
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline Goofy  
#6 Posted : 16 July 2011 09:12:34(UTC)
Goofy


Joined: 12/08/2006(UTC)
Posts: 9,273
Originally Posted by: nevw Go to Quoted Post
He gotta find the GOld for it.

LOLRollEyes


Are marmite the gold...? Wink
H0
DCC = Digital Command Control
Offline Goofy  
#7 Posted : 16 July 2011 09:14:17(UTC)
Goofy


Joined: 12/08/2006(UTC)
Posts: 9,273
This locomotive looks great,Stephen!
H0
DCC = Digital Command Control
Offline steventrain  
#8 Posted : 16 July 2011 09:41:06(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
I have already advance order last January.

Will let you know When I have the news.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Bigdaddynz  
#9 Posted : 16 July 2011 13:11:40(UTC)
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,769
Location: New Zealand
Originally Posted by: nevw Go to Quoted Post
He gotta find the GOld for it.

LOLRollEyes



Yup! OhMyGod


Originally Posted by: Goofy Go to Quoted Post
Are marmite the gold...? Wink



Marmite and Vegemite is like black gold here, but certain German MRR companies probably don't accept a Vegemite sandwich as payment for a class 042 loco!

Edited by user 17 July 2011 12:26:39(UTC)  | Reason: Not specified

Offline mvd71  
#10 Posted : 17 July 2011 06:51:16(UTC)
mvd71

New Zealand   
Joined: 09/08/2008(UTC)
Posts: 1,919
Location: Auckland,
Originally Posted by: Bigdaddynz Go to Quoted Post
Originally Posted by: nevw Go to Quoted Post
He gotta find the GOld for it.

LOLRollEyes



Yup! OhMyGod


Originally Posted by: Goofy Go to Quoted Post
Are marmite the gold...? Wink



Marmite and Vegemite is like black gold here, but certain German MRR companies probably don't accept a Vegemite sandwich as payment for a class 042 loco!


No accounting for taste is there?BigGrin

Edited by moderator 17 July 2011 12:26:16(UTC)  | Reason: Not specified

Offline RayF  
#11 Posted : 17 July 2011 10:20:34(UTC)
RayF

Gibraltar   
Joined: 14/03/2005(UTC)
Posts: 15,870
Location: Gibraltar, Europe
I would like to remind everyone that this is actually not a class 42, but a class 41 with oil tender. These were re-classified as class 042 by the DB.

The real class 42 was a 2-10-0, built for war service.

They did something similar with the oil fired class 44, which was re-classified as class 043. (My 37885 is one of these)
Ray
Mostly Marklin.Selection of different eras and European railways
Small C track layout, control by MS2, 100+ trains but run 4-5 at a time.
thanks 1 user liked this useful post by RayF
H0
Offline Bigdaddynz  
#12 Posted : 17 July 2011 12:27:24(UTC)
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,769
Location: New Zealand
True Ray, I did know that. Posts amended.
Offline jetavdk  
#13 Posted : 19 July 2011 04:27:57(UTC)
jetavdk

United States   
Joined: 02/03/2009(UTC)
Posts: 55
Location: Friday Harbor, WA
Time to put one kidney up for sale, I have both on order.
Offline steventrain  
#14 Posted : 14 August 2011 12:11:17(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
Delivery under way from Marklin!
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline steventrain  
#15 Posted : 20 August 2011 11:52:07(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
Review of 37925 on youtube.

Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
thanks 2 users liked this useful post by steventrain
Offline steventrain  
#16 Posted : 29 August 2011 15:25:38(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
72270 Smoke unit for 37925 as show in manual booklet. (It said 7226 on database).Confused

37925 manual download in PDF.

http://medienpdb.maerklin.de/product_files/1/pdf/37925_betrieb.pdf
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Piggy  
#17 Posted : 29 August 2011 20:27:34(UTC)
Piggy

Australia   
Joined: 08/05/2009(UTC)
Posts: 590
Location: Sydney
Very nice locomotive indeed, sometimes I been thinking of getting an old 3082 BR041, but this new one looks superior, now I just have to find the moneyConfused BTW it video clips in the above youtube link, I guess they must have made a rotating layout, and synchronizing of the revolving layout, very smart. It really gives some cool closeups of the loco in action.
Regards
Kenneth
CS1 update - K & C tracks - German Era 3B & 4, with some Swiss and Austrian visitors. - My Layout
Offline Webmaster  
#18 Posted : 29 August 2011 21:03:05(UTC)
Webmaster


Joined: 25/07/2001(UTC)
Posts: 11,165
Yeah, it's a clever idea but the radius should be larger to be "ideal"...

However, the Fulda club video reviews are still the best "consumer reviews" since they show moving trains, and have more or less neutral comments that point out positives and negatives about a model.

They do a great job with these... ThumpUp
Juhan - "Webmaster", at your service...
He who asks a question is a fool for five minutes. He who does not ask a question remains a fool forever. [Old Chinese Proverb]
thanks 1 user liked this useful post by Webmaster
Offline steventrain  
#19 Posted : 31 August 2011 14:35:50(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
Arrive mine today.

UserPostedImage

UserPostedImage
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline steventrain  
#20 Posted : 31 August 2011 20:27:53(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
I have test on layout and run well with sounds. I can confirm the smoke unit fit for loco will be 7226 (The manual said 72270 was wrong!)
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline steventrain  
#21 Posted : 01 September 2011 19:35:40(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
More pictures of 37925.

UserPostedImage

UserPostedImage

UserPostedImage

UserPostedImage

UserPostedImage

UserPostedImage

UserPostedImage

UserPostedImage
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Piggy  
#22 Posted : 01 September 2011 21:56:36(UTC)
Piggy

Australia   
Joined: 08/05/2009(UTC)
Posts: 590
Location: Sydney
Very nice Steven, it looks very detailed indeed, these photos are really tempting me, a beautiful loco. Now better start digging for some gold
Regards
Kenneth
CS1 update - K & C tracks - German Era 3B & 4, with some Swiss and Austrian visitors. - My Layout
Offline intruder  
#23 Posted : 01 September 2011 22:37:06(UTC)
intruder

Norway   
Joined: 16/08/2006(UTC)
Posts: 5,382
Location: Akershus, Norway
Thanks for the photos, Stephen

I agree with Piggy. I am looking for an oil well.
Best regards Svein, Norway
grumpy old sod
Offline Ian555  
#24 Posted : 02 September 2011 03:11:46(UTC)
Ian555

Scotland   
Joined: 04/06/2009(UTC)
Posts: 20,289
Location: Scotland
Hi Stephen,

Great looking Loco. ThumpUp

Ian.



Offline kimballthurlow  
#25 Posted : 02 September 2011 03:31:06(UTC)
kimballthurlow

Australia   
Joined: 18/03/2007(UTC)
Posts: 6,763
Location: Brisbane, Australia
Originally Posted by: steventrain Go to Quoted Post
I have test on layout and run well with sounds. I can confirm the smoke unit fit for loco will be 7226 (The manual said 72270 was wrong!)



Hi Stephan,

Thanks for the phtos, and congratulations on getting a fine locomotive.

regards
Kimball
HO Scale - Märklin (ep II-III and VI, C Track, digital) - 2 rail HO (Queensland Australia, UK, USA) - 3 rail OO (English Hornby Dublo) - old clockwork O gauge - Live Steam 90mm (3.1/2 inch) gauge.
Offline shannon  
#26 Posted : 02 September 2011 03:38:33(UTC)
shannon


Joined: 27/01/2005(UTC)
Posts: 353
Location: Taipei,
Hi, Stephen

Thanks for sharing.

Marklin did a great job on this beauty indeed.

good details and realistic return crank instead of uncorrectly old look.

I'm even more looking forward to the Insider model 37040 coming.
Offline Macfire  
#27 Posted : 02 September 2011 04:33:55(UTC)
Macfire


Joined: 04/11/2006(UTC)
Posts: 2,652
Location: New Zealand
Originally Posted by: Webmaster Go to Quoted Post
Yeah, it's a clever idea but the radius should be larger to be "ideal"...

However, the Fulda club video reviews are still the best "consumer reviews" since they show moving trains, and have more or less neutral comments that point out positives and negatives about a model.

They do a great job with these... ThumpUp


First one I have seen.
Fantastic.
Also give you the urge to rust-up the rails BigGrin
Lord Macca
New Zealand branch of Clan Donald.
Offline steventrain  
#28 Posted : 02 September 2011 14:43:12(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
Have a problem with 37925.

I have place on track for first time with CS2, Run fine for about 20 minutes.

The next days run goes very slow to dead at half speed, Found small smoke came out in the tender with decoder on top of circuit board and overhead message came up on CS2 screen.

I have return with warrenty., Not very happy BR042.ThumbDown
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Chris6382chris  
#29 Posted : 02 September 2011 14:59:56(UTC)
Chris6382chris

United States   
Joined: 27/11/2009(UTC)
Posts: 1,218
Location: Middle of the US
Steven that really sucks. That is so frustrating, I am sorry to hear that. Hopefully you will get it back very quickly.

Chris
Offline Goofy  
#30 Posted : 03 September 2011 08:21:44(UTC)
Goofy


Joined: 12/08/2006(UTC)
Posts: 9,273
Originally Posted by: steventrain Go to Quoted Post
Have a problem with 37925.

I have place on track for first time with CS2, Run fine for about 20 minutes.

The next days run goes very slow to dead at half speed, Found small smoke came out in the tender with decoder on top of circuit board and overhead message came up on CS2 screen.

I have return with warrenty., Not very happy BR042.ThumbDown


It´s decoder fault.
But not BR042 fault.
It´s still an nice charmed locomotiv.
H0
DCC = Digital Command Control
Offline mjrallare  
#31 Posted : 03 September 2011 10:24:46(UTC)
mjrallare


Joined: 14/11/2007(UTC)
Posts: 563
Sorry to hear that Stephen. Although this probably is an isolated case of bad luck, I'm glad I've taken Dave's old advice not to pre-order anything.
To many items these days seems to suffer from "child-sicknesses".
But the loco looks great and I'm looking forward to the 41 version with coal-tender.

/Torbjörn
Offline efel  
#32 Posted : 03 September 2011 13:52:20(UTC)
efel

France   
Joined: 23/02/2005(UTC)
Posts: 800
Originally Posted by: steventrain Go to Quoted Post

...I can confirm the smoke unit fit for loco will be 7226 (The manual said 72270 was wrong!)

Originally Posted by: steventrain Go to Quoted Post
Have a problem with 37925.

I have place on track for first time with CS2, Run fine for about 20 minutes.

The next days run goes very slow to dead at half speed, Found small smoke came out in the tender with decoder on top of circuit board and overhead message came up on CS2 screen.

I have return with warrenty., Not very happy BR042.ThumbDown


How can we expect to get a good quality article for only 400€?

Fred
Offline Bigdaddynz  
#33 Posted : 03 September 2011 13:57:54(UTC)
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,769
Location: New Zealand
Originally Posted by: steventrain Go to Quoted Post
I have return with warrenty., Not very happy BR042.ThumbDown



Sorry to hear that Stephen. Hope they fix it for you.


Originally Posted by: efel Go to Quoted Post
How can we expect to get a good quality article for only 400€?



I had a problem with my 37607 VT11.5 railcar. Took it out of the box, put it on the track, and it wouldn't run (last time I had it out, it was OK). Opened it up, took the decoder off the 21pin mounting plug, and reseated it, which seemed to fix it, but not good when you've paid 900 euros for it.
Offline Ian555  
#34 Posted : 03 September 2011 15:19:59(UTC)
Ian555

Scotland   
Joined: 04/06/2009(UTC)
Posts: 20,289
Location: Scotland
Hi Stephen,

Hope you get that repaired quickly.

Ian.

Offline David Dewar  
#35 Posted : 03 September 2011 17:10:15(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,452
Location: Scotland
I now only buy when a loco has been available for sometime and users have had no problems. Doesnt mean mine will be perfect but so far it has worked OK. IF I end up missing a model then is does not matter and anyway I prefer models that Marklin keep in their catalogue for a reasonable time.
Hope it comes back to you soon Stephen but these days it looks like Marklin quality is a thing of the past.

dave
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline Hemmerich  
#36 Posted : 08 September 2011 22:50:56(UTC)
Hemmerich


Joined: 15/04/2003(UTC)
Posts: 2,734
Location: ,
Originally Posted by: steventrain Go to Quoted Post
72270 Smoke unit for 37925 as show in manual booklet. (It said 7226 on database).Confused

37925 manual download in PDF.

http://medienpdb.maerklin.de/product_files/1/pdf/37925_betrieb.pdf

Nothing new. Funny - didn't your dealer inform you right at time of purchase/delvery that this page was accidentially included (it should be the same page 25 as for last years insider model)?

BTW my model runs perfect as it does for most to nearly all other owners and also generates smoke as supposed by the proper installed smoker.

Edited by user 09 September 2011 14:14:25(UTC)  | Reason: Not specified

Offline nevw  
#37 Posted : 09 September 2011 00:48:09(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
Originally Posted by: Hemmerich Go to Quoted Post
Originally Posted by: steventrain Go to Quoted Post
72270 Smoke unit for 37925 as show in manual booklet. (It said 7226 on database).Confused

37925 manual download in PDF.

http://medienpdb.maerklin.de/product_files/1/pdf/37925_betrieb.pdf

Nothing new. Funny - didn't your dealer inform you right at time of purchase/delvery that this page was accidentially included (it should be the same page 25 as for last years insider model)?

BTW my model runs perfect and also generates smoke as supposed - by the proper installed smoker.


Yes you are correct Lutz, Nothing new. Lately Maerklin have beem making a lot of mistakes with printing, either, wagons, carriages or manuals (If you could call the pieces of printed paper decent manuals)

NN
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
thanks 1 user liked this useful post by nevw
Offline hxmiesa  
#38 Posted : 09 September 2011 09:36:02(UTC)
hxmiesa

Spain   
Joined: 15/12/2005(UTC)
Posts: 3,589
Location: Spain
Originally Posted by: Hemmerich Go to Quoted Post
BTW my model runs perfect

Of course it does. I wouldnt have expected anything less...
Best regards
Henrik Hoexbroe ("The Dane In Spain")
http://hoexbroe.tripod.com
thanks 3 users liked this useful post by hxmiesa
Offline David Dewar  
#39 Posted : 09 September 2011 12:29:21(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,452
Location: Scotland
It is a sad day when they cant even get the instruction book right. This looks like a great model so hopefully Stephens is just a one off failure.

dave
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline Hemmerich  
#40 Posted : 09 September 2011 14:22:25(UTC)
Hemmerich


Joined: 15/04/2003(UTC)
Posts: 2,734
Location: ,
It's really sad to see that there are dealers out who don't even seem to be able to pass known corrective information to their customer(s).

PS: So far no other incident alike has been published.
Offline Bigdaddynz  
#41 Posted : 10 September 2011 00:10:38(UTC)
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,769
Location: New Zealand
Originally Posted by: Hemmerich Go to Quoted Post
It's really sad to see that there are dealers out who don't even seem to be able to pass known corrective information to their customer(s).



It would be even better if the dealers were not put in a position where they are required to pass known corrective information to their customer(s), i.e. that the manufacturer got it right the first time!
Offline David Dewar  
#42 Posted : 10 September 2011 00:45:13(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,452
Location: Scotland
What should be done is a new booklet sent out to dealers to place in the box before sale.

dave
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline nevw  
#43 Posted : 10 September 2011 01:48:39(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
I thought that Maerklin (See I spelt it right) was in charge of Quality Control but according to Lutz dealers are also responsible for the final QC by opening up all boxes to ensure that the correct items are in fact inside the packaging, even down to checking the running numbers of carriages and correct printing.

If that is the case Maerklin standards are slipping very, very fast.

NN

PS: It has been reported in another Fora that a add on pack of French carriage had both the same running numbers..
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
thanks 2 users liked this useful post by nevw
H0TimR
Offline jeehring  
#44 Posted : 10 September 2011 02:27:51(UTC)
jeehring


Joined: 25/09/2003(UTC)
Posts: 2,786
Location: ,
Originally Posted by: Goofy Go to Quoted Post
Originally Posted by: steventrain Go to Quoted Post
Have a problem with 37925.

I have place on track for first time with CS2, Run fine for about 20 minutes.

The next days run goes very slow to dead at half speed, Found small smoke came out in the tender with decoder on top of circuit board and overhead message came up on CS2 screen.

I have return with warrenty., Not very happy BR042.ThumbDown


It´s decoder fault.
But not BR042 fault.
It´s still an nice charmed locomotiv.


That is for all electronic items : when faulty component or anything wrong , it fails immediately within first hours of use....or never.
thanks 1 user liked this useful post by jeehring
H0
Offline H0  
#45 Posted : 10 September 2011 08:10:28(UTC)
H0


Joined: 16/02/2004(UTC)
Posts: 15,441
Location: DE-NW
Originally Posted by: Hemmerich Go to Quoted Post
PS: So far no other incident alike has been published.
What do you mean? No other errors in loco manuals? No other dealers forgetting to forward corrective information? BR 042 failing?

In the 37925 manual they forgot to mention the factory default MM address.
In the 37390 manual (BR 101 "Hertha BSC") they forgot to remove the paragraphs they added for the earlier "Unicef" edition (and the loco has a printing error).
Regards
Tom
---
"In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS
UserPostedImage
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Offline steventrain  
#46 Posted : 15 September 2011 18:24:04(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
I have email from Marklin that 37925 have finish repair service and on way back to me.Smile

Edited by user 11 October 2011 18:24:51(UTC)  | Reason: Not specified

Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Chris6382chris  
#47 Posted : 15 September 2011 19:23:22(UTC)
Chris6382chris

United States   
Joined: 27/11/2009(UTC)
Posts: 1,218
Location: Middle of the US
Steven:

I am curious, when you send an item back to Marklin are you able to communicate with them in English and are they fairly easy to get a hold of and talk to about your specific problem or is a difficult task? I am just curious as I have never sent an item back for a fix.

Thanks,

Chris
Offline kimballthurlow  
#48 Posted : 16 September 2011 08:13:44(UTC)
kimballthurlow

Australia   
Joined: 18/03/2007(UTC)
Posts: 6,763
Location: Brisbane, Australia
Originally Posted by: steventrain Go to Quoted Post
I have email from Marklin that 37925 have finish repair service and on way back to me.Smile



Hi Stephen,

14 days, that is fast!!!

My experience with Marklin service is also good, usually around 30 days.

To answer Chris' question about communicating:
+49 7161 608 222
Yes, my phone calls have been answered in English, and the Marklin employee is able to deal with my query regarding a repair invoice I received.
This invoice contained my customer number, and the repair number.

If you did not have this sort of information, I don't know how you would get on.
For example, if you phoned 14 days after sending them an item, you may not have this information. I don't know if they could trace your item based on your name and when it was likely received.
You would not believe how many people send stuff, without any reference such as name/address of the owner.
I know - I am in a business that deals with similar things.

At the same time, I asked about availability of a replacement pantograph for another model, and was told the status from their computer inventory in seconds.
It was all quite efficient.

Stephen says he received an email. I have not had this service, (my invoice comes in the mail, which is the first I ever hear on repair status). But maybe I have never given them my email address.

regards
Kimball
HO Scale - Märklin (ep II-III and VI, C Track, digital) - 2 rail HO (Queensland Australia, UK, USA) - 3 rail OO (English Hornby Dublo) - old clockwork O gauge - Live Steam 90mm (3.1/2 inch) gauge.
Offline steventrain  
#49 Posted : 11 October 2011 18:26:28(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,687
Location: United Kingdom
Originally Posted by: steventrain Go to Quoted Post
I have email from Marklin that 37925 have finish repair service and on way back to me.Smile



37925 arrive here today after marklin delay for week, it is exchange for new one.

Run very well so far after 10 minutes.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
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