Hi

As you may have read about my recently issues with CS2 doesn’t save the settings when shutting down, and the answer from service center told me to wait until September when the next update should arrive.

So wording if I am the only one who has a sad history with a lot of device return for repair

CS1
2007-10-04 new delivered device from the store.

2007-10-16 half left touchscreen doesn’t work when I got it, returns for repair at M service.

2008-07-30 s88 feedback device doesn’t work so it returns to repair at M, it return with a note that the service person forgets put back internal cable to s88 plug.

2009-01-30 the person who bought my CS1 device secondhand gets problem with left red drive wheel.

CS2
2008-10-07 new CS2 60213 delivered device from the store.

2008-10-19 two new 60173 booster delivered from the store.

2009-01-09 both booster total died after M publish their new update 1.0.7(3), needs to be repaired at M service center.

2009-01-10 purchases my third booster in the meantime waiting for the other to be repaired.

2009-01-13 one evening when power on the equipment it starts to smell burn bakelite and everything dies, both the new booster and CS2 needs to return for investigated, its return repaired.

2010-09-30 since updating 1.4.0(1) TFP 1.28 has my CS2 stopped to save the locomotives when shutdown, when it now start up with recognize all fifty locomotive with their mfx decoder like fresh, that takes hours to confirm each locomotive and adding their own picture once again.

I send a question about my issues to M service center and the told me to wait for next update or return it for repair.


2011-02-03 the new update 1.5.2(1) TFP 1.36 doesn’t seems to fix my issue saving settings.

I send a new question to M service center if they have a bug fix or know about this issue.


(I can do this list a bit longer if wonted including all mistakes the resellers has done.)

2011-06-06 retuns back to Göppinger to be repaired

2011-07-18 new 60214 device return and replacing the old one.




Let the customers wait tree months for next update is a rely crape solution

In this case should they rely start to develop a apps for IPhone when they doesn’t know or fix their own issue with CS2


THIS IS NOT GOOD ENOUGH MÄRKLIN!

I request that they start to pick up their own mistake develop equipment and pay for transportation door to door both ways

So when are we get time to run our railway this days

Edited by user 18 July 2011 16:37:45(UTC)  | Reason: Not specified

Not good to hear about how much you need to spend repairing locomotive and the timeframe

I have spent about €300 to return my digital equipment to reseller and sometime directly to Göppingen, and the worst part is if you counting all the days without equipment now almost a total year

The real MY WORLD with Märklin = is like a test rabbit situation

I wonder how much hidden cost the Märklin FAN cover on their poor develop digital products

Wow. This is really poor for the CS2. I have been a great supporter of the CS2 and mine has been faultless for a few years now and works well. All the updates have been made with no problem.
However if I had or ever have the same trouble as above then I would not be buying another and would probably go for an IB although they are a bit outdated.
Let Marklin know about all the problems you have had in a list as above and see if the respond the way they should by giving you a new CS2.

dave

I'm in the same situation as Dave, my CS2 has been faultless from day one, and all updates worked fine. However my CS1 wasn't quite so good. And because of the issues with the CS1, I will never sell my 6021, because it gives me a reliable back up controller.

Mike.

Hello All,
I send my CS2 back to Maerklin for repair on April 28. It had lost all power out on the unit. Just received the CS2 back on June 8 from Maerklin. They did not send back the same unit that I mailed to them. They gave me a new 60215. I only see one problem. If a Lok stops on the transition between the new CS2 and a 6017 booster, the CS2 stops and says “Overload” on screen. Sometimes the Lok stops between the transition joints.
Thanks
Nelson77
Westminster, Md

I have a CS1, no problems with that - except a dim corner on the display after dropping it to the floor...

Back in business, I received my repaired or should we say replaced for a 60214 today, so a happy man now

Hi Steven,

Yes all tree device are replaced before I send CS2 for repairing, I don’t think the next update hade help my issues that CS2 didn’t save locomotive or their settings when shutdown.

So the support suggestion "wait 3 months" by email from repair center is best of luck and more hoping fixing issues with the next software release.