Hi all who are still "Insiders"

I don't know if this is the right area, but here goes...

I just got my Insider membership details ("Mitgliedsnummer", "Passwort", etc...), all in German...sigh [:(] It's the old Austria/Australia thing. I thought only Americans confused the two?

Anyway...

I logged onto the Insiders section on Maerklin.de, for a browse, and immediately noticed it was entirely in German. Am I naïve to think there is a setting to change to English?

Back to the docs.
I assume "Rechnung" is an invoice -- i.e. I have to pay USD85 for the privelege of being sent glossy magazines and fabulous offers in a language not commonly spoken in Australia. (Actually, Marklin Inc. say they'll tell Märklin GmbH to fix that)
I thought I'd already done that when I applied on-line through www.marklin.com.
Do I mail it back? Can I do it on-line?

When are the Insider Wagons sent out, and do I have to apply for one? My membership started on 14 Mar 2006 (if babelfish is correct) -- when was the cut-off? I assume I missed out on this year's DVD.

I might have to go and see my long suffering Märklin dealer Noel and get his opinion. I assume the documents are the same for everyone, although usually in a language they understand.

Damon. Just join the outsiders club...it is cheaper and you will get just as much information. John Black is the President and I am sure he will confirm that outsiders are a happy bunch and do not suffer from the stress of waiting for the canoe with the next mag.

David

David: Wrong - it's Juhan. I'm just a muttering outlaw member ... [xx(]
But with all other things re this great club you're right on the money

John

I think that Juhan - the master of this excellent universe – is THE master here. But John Black is surely the vice-president. Some statistics: More than 10% of all posts comes from MR. Black… This should count.

Wrong again, Gentlemen - according Adrian's excellent stats SCOTLAND is the most posting nation.
So it's David's turn for Vice ...

Damon,

let me please say at first that I understand your anger and that I am myself thinking of quitting the Insider Club at the end of this year for a variety of reasons. And I do not want to defend Märklin, they should do that for themselves.

But: as far as I know the Insider section of Maerklin.de was never an advertised part of the membership, something you could 'request' as having paid for it, but merely an additional gimmick.

I would go so far as to say that the information contained in the Insider forum wasn't so much meant as additional customer service, but as a means of keeping non-expert customers from calling in everytime a minor problem would arise, and therefore waste precious workers' time .....

(Which is ok for the company, but it surely cannot be called 'service oriented').

Regards,

Hans

Did someone say it was my turn for vice ooooooh

I think we will all be presidents under the control of Juhan.

However let it be said if M ever get round to provding a decent well run insider club then I would be happy to join. But until they put service first for their members I see no reason to support them.
The only way to change things is to vote with our cash.
The new items are good so I will buy....Insider is poor so no go.

Now back to this vice thing


David

Sounds great - Ira , you know me ...

Since opposition makes especially thirsty I'll be first at the scene and order that beer for us

Well said Guus. This forum has been much more useful to me than the Insider Club.

David