I find it difficult to believe that that carriage arrived in the box without anyone noticing the missing parts.
The whole attitude of supplying an incomplete product and then expecting you to wait for repair work is totally unacceptable.

I'd be returning it and asking for my money back, including the freight.

I haven´t paid for it yet.

I think that if it were an Hobby model it wouldn´t be that big of a deal. But now it´s a quite expensive model and also a limited as such. The shop is still closed tomorrow. :-(

the "missing-parts" today is a recurring problem for all manufacturers.
If you knew ...how big is the problem with the others ! !
in comparison with other manufacturers, Marklin is far less affected by this problem.

That said, I see through different dealers, they often get broken products because of a wrong packaging.
Recently I saw whole series of BR 80 # 37043 with broken telex fork . And it happened when placing the LOK in the box.
The fun is that there is a warning for the attention of the user & the mention is : be careful with Telex coupler when unpacking the Locomotive + the image of a broken telex , one peak from the telex fork is missing (cut or broken) !
One might even think that the person in charge of packing (or someone else) would have cut the fork of telex voluntarily in accordance with the picture !
And this picture only show a telex with one peak instead of two, without any particular sign !
It shows the front telex . .... and only front telex(s) are affected ...

HI Marklin : who is in charge of packing the Locomotive models in their box ?
Do they know the world of train model ? Are they profesionnals ? ...or temporary workers ?

Edited by user 13 January 2014 01:30:32(UTC)  | Reason: Not specified

Hi David,all,
Why do I want vomit? David,my response would be,not to pay for the set until those spare parts were in your hot hands.Second ask the dealer what the deal is,either your postage or dealers is going to a deal breaker,if the set has to be returned.

My worthless thoughts,....


Dirt

I´ve investigated the yellow stripes. They look good, I think, but it feels like the stripes to the left of the sign are a bit thinner than on the right of the sign. That is if you hold the cars in front of you.

Well ,some update. I have sent back the car to my dealer on request by them as they had other items to send back to Märklin. I hope I will see my car soon!

...what I was talking about in my message above, is visible on your first photo in this thread (above the door).
But it is more obvious in the day light, in real ! On all coaches with plastic door ends.

Edited by user 14 January 2014 15:20:55(UTC)  | Reason: Not specified

It is very unfortunate that this set was delivered incomplete. You have contacted your dealer and they are returning the affected coach to Maerklin. Hopefully they will return a complete coach to you.

Jeehring was trying to bring your attention to the difference in the painted yellow stripe on the metal and on the plastic parts of the coaches, which looks a little different. This is most noticeable above the entry doors to the coach. Jeehring could have been a little more helpful and let you know whether this is a problem that was common to all of this item or whether this is another problem that is particular to your set and should be addressed as well.

Maybe you can check with your dealer and see if he has another such set that you can compare with the one that you bought.

If you want to contact Maerklin directly, you can use the service(at)maerklin.de address

Regards

Mike C