I also noted the missing tick marks.
Similar with my Köf III: Rear coupler working, front coupler not working - same with MS1. I think there's nothing wrong with the ECoS and loco will go back to the dealer.

According to the instructions that come with the loco it is f1 and f2 for the 6021, Infra red, MS2 and CS2. For the MS1 it is f6 and f3, so maybe it's the same for the CS1 and the ECOS?

I can confirm the couplers work fine on mine using f1 and f2 on my 6021.

The loco instructions don't give any information for a CS1, so does that mean it's not supported?

The manual only states "Function" for the MS1, which means buttons 6 and 3.


Yes, they do (even on both pages).

Hi Arthur,

Before sending it back, have you tried it with another controller?

You can clearly see to what part of your posting my response related; I confirmed that this part of your finding was correct and thus potentially no cause of the problem.



My conclusion is that your famous dealer sold the model to you without checking it. If he had done, the warranty card supplied with the model should have been adequately filled out and stamped, including the check marks for the proper operation of the model's functions. If the warranty card was not filled out, then the dealer just skipped one of his prime obligations - one which should also differentiate him from those "box shufflers" selling mostly for dumping prices over the net. This final check in the delivery chain is an important part of the systematic quality control which should ensure lowest defect rates reaching customers; even more important to conduct if the dealer and customer are quite distant. It should also be obvious that it is cost wise not justifyable for the factory to perform a 100% check on every model they build.

Even all this might not always prevent a product from finally failing at the customer site. Sad enough to happen in every single case, but that's what warranty is set up for.

Hi all,
David,I agree 100% with you.There was a time when buying M that you -knew- it would work right out of the box.QC,these days with all the techno-stuff,it should be checked at the factory and also by the dealer,before it is sold.
Faller:I did get an opened un-assembled second-hand kit that was missing a part.I mailed a copy of the instructions with the missing part circled and in two weeks got the part mailed to me,no questions asked,...

Dr D

It's ridiculous to expect dealers to make a 100 % check on every model they sell.
At the company they make Köfs all day long, they have the CU 6021s set to the correct address, they know which keys they have to press, the test takes only seconds. It takes the dealer minutes to make the test and how shall he/she know if parts are missing?
Märklin use special plugs to test the contact of the smoke generator, dealers don't have those plugs (I know that the Köf has no smoke generator contact).

Look at the MyWorld ICE: you need a screwdriver to install batteries in the train and to install batteries in the remote control.
Märklin want to get back into toyshops and department stores: there are no MRR experts, they don't even have test tracks. They won't test any loco they sell.
Many start sets have been and are sold in food stores - no testing done there either.

And one potential problem with dealers testing all locos: they must get the felt pieces back into the right positions, otherwise the PET inlay will damage the paint. I'm afraid that many dealers won't put them back into the right places.

I prefer to buy from cheap "box shuffler" dealers that do not perform extensive tests on all locos as long as they arrive with intact paint and details. And sometimes they have to go back to the dealer.
Since I live in Germany, German dealers will have to refund the return postage. It would be better for foreign customers if the dealer did some testing - but still I think the company is reponsible for that.

When I buy CD players, TV decoders, video recorders, or DSL modems they don't get tested - they just work when I get home.

So Märklin should not see the dealer as part of the QA chain - if they successfully want to get back into toyshops and department stores.

I have my loco back, or to be more correct, the dealer exchanged it for a new one - now both telex couplers work just fine!!!

A.

Good to see the dealer did the right thing. Once again though Marklin have produced another faulty item causing problems for customers and dealers.

dave

An Insider told me recently that M* cannot open all boxes coming from China for the quality check and thus rely on the dealers to do it. I treat this as a rumour, but it sounds plausible.

In one of the recent episodes of Märklin TV Stefan Löbich was asked if Märklin was completely out of China - and the answer was no.
And it was not Märklin that cancelled the contract, the Chinese manufacturer terminated the contract with Märklin (for future productions, but fulfilling the then current orders).

So they do move parts of the production from China to Europe, but continue to buy from China. And since items sold in Europe have no "Made in ..." markings, I don't know where the items I buy come from.

The Köf II #3680 was a co-operation with Brawa, the later Köf II with five-digit numbers are not listed as co-operations (and they look different).
This thread is about the new Köf III - wherever it is made.
Märklin also makes the Köf IV. The small Kö I is available from Piko and Brawa.

AFAIK only(*) the 36805 is affected - Märklin's first Köf II after the co-operation with Brawa.
See also:
https://www.marklin-user...04_Zinkpest-is-back.aspx

(*) "only" with respect to the Köf II class