Sorry, Christmas is not really the right moment to ventilate anger and frustration, but I think that our members here should also be aware of some current developments connected with the HAG company:
- To sum it up, dealers and users here in Switzerland are increasingly unhappy that "New HAG" seem to be mostly producing promises, promises and paperwork instead of actual models.
- Sure, they have recently issued lighting kits for the IC 2000 double-deck coaches, but collectors want to buy rolling stock and not miniature lamps!
- Promises are not fulfilled. For instance, the "HAG Ambassador Club" founded last spring has so far not even received a firm delivery confirmation for its planned club model of the Ae 6/6 11520 with coat-of-arms "Langnau im Emmental"!
- Quality control still is lacking in spite of cute "Checked by XXX on XXX (date)" stampings inside the boxes.
- On some items that surfaced, the quality of the paintwork and printing was a pure catastrophe.
- Last Friday, the first models of the Re 460 "Fiat Panda" were at last delivered to customers. In this case, the body shells had been painted and printed in the old factory at Mörschwil. However, the entire LED illumination (including cab lights, red rear lights, etc.) is new. But on close inspection, my model (acquired from a reputable dealer at Zurich) shows defects that are unacceptable (upper transparent light covers not correctly fitted into the housing, buffers falling out, bent windscreen wipers). And most of all: the locomotive only ran for a maximum of seven minutes, then suddenly stopped and is now apparently D.O.A.
- My impression is that they are stuffing too much electronic gimmicks into the models and that we thus no longer get the traditional HAG models that run almost for ever out of the box and can easily be serviced by the user. I received my first HAG model exactly 50 years ago as a Christmas gift. It is still running. On the other hand, I do not dare to even open my Re 460 "Fiat Panda" because I do not understand the electronic stuff inside, let alone would I be able to repair something.
- And last but not least, the overall situation is not being improved by persisting rumors that the intermediate owner Mr. Adolf Schoch (who is still playing a role behind the scenes) and the current boss Mr. Heinz Urech do not share many opinions and are thus playing something like a tug-of-war game.
- Conclusion: It is evidently impossible to build up a new model train company within a few months and to produce high quality like before with new, unexperienced staff.
- For me personally, my HAG book will sadly be closed. I will not buy any of their models in future if I can't be absolutely sure that they work for more than seven minutes and have the look and feeling of a true Swiss quality product.