Lol!! Makes me want to laugh at the ROCO Company!! BTW, yeah. QC problems is getting worse these days!!

The sample photos look alright but the final model does'nt look anything like it.

Send them back and explain to them.

John

Only really one way to get things made better ... dont buy the ones that have flaws and the dealers will soon stop stocking them and thus the manufacturers will get the point.
We wont buy a TV set if the screen is not straight or the paintwork on the frame touches the sceen or controls etc so why should it be different with models. ?

dave

I wonder if the brochure of this company has a somewhere with tiny letters a remark that the final product might be slightly different.

Now you sound lutzy.
Märklin has a long tradition of prototypically incorrect models.
They do pay more attention to details with their recent models.

I remember a blue German passenger coach that had a yellow bar over the windows in the catalogue - but not when the model came ...

Why trashing a entire company here for one (I admit, no discussion) lousy production? This was the case in his previous topic about his Roco RC 6 too. What is the point you want to make here?

Don't buy this products from this brand?
Don't buy this paticular item?
Roco please improve your product?

If the latter is the case, then why not simply make a review of this prodcut in the my review section and nothe that quite a lot of details don't match with the prototype?

I mean if you are not satisfied with it, things will not being solved by being angry here on this forum. I suggest you write them an email and return the product.

Regarding the tiny letters, my neuheiten 2010 catalogue clearly states in big letters that all models shown are concepts, which may differ from the eventual model.

Because the allways are very very early with their neuheiten catalogue, the items shown in the catalogue are verly likely to be different on details. They are prototypes. Roco has being doing this for quite some years. Nothing new here.

Regards,

Rinus

Roco should be rely carful about their situation when both JECO and NMJ do better Swedish model for less money. This passengers car has produced sense ended of eighties and with no major change has be done technical under this period since then.

I did create a rely good PDF file presentation how this passenger car should look and market with individual number, they thanks about my force and all picture, and then?

very good products too that becouse I and other is paying for toys








They cannot blame on anything because history shows the parts like roofs and bogie has produced before.

Email from Roco.

thank you for your email-message! We regret, if you´re not pleased with our products. Especially the news-
catalogue shows pictures or drawings of unready models! There is a special advice on page 146. A comparison
with documents is to be summarized with:

- The origin of 1st class coach is without yellow line:


- This waggon type doesn't have lines around the doors.
- The roof wasn´t changed in comparison to the former waggon-variations. Before the production of coach
44725 the roof was irreversibly changed by tool. We ask for your understanding!
- The small SJ-logotypes are painted in silver, however, this isn´t to be recognized as other than white easily.
- The colour of boogies was realized according to the existing documents. Our samples have all the right boogie-
achievements!

If you cannot accept these divergences, we take the coaches back from your retailer for a credit note.

Best regards,

Modelleisenbahn GmbH
Your Service Team

The blue coaches had yellow lines below the roof, earlier they had white lines below the roof, before that they had no line below the roof.
The version with the yellow lines looks best (IMHO) - and that's what they showed in the catalogue.
The version they produced had no lines and is not so nice (again IMHO) - and that's the cheapest option to produce.
The dining car in the same set had the white line.

Back to topic: Roco often show pictures of the last production run in their new items brochure (not even a handmade sample).
I noticed that with some of the S-Bahn trains. The BR 423 Munich S-Bahn has no 1st class compartments (and they stated that in the text), but on the picture you could see the yellow bars of the 1st class sections.
And a BR 420 had two pantographs while the text said it was the current version with only one pantograph.

No problem if you can tell from the text that what you see is not what you'll get (WYSINWYG).

Here they showed SJ 1st class coaches with a yellow line, but produced a prototypically correct variation without that yellow bar.
Nice for those who want cars in the current state, bad for those who wanted a car with a yellow line.

I agree, it can be very disappointing to receive a much anticipated new toy and find it looks quite different to the advertising brochure that you made your original purchase from.

I understand that there may be some occasions in which the manufacturer cannot deliver the product quite the way they originally intended, but this should be the exception not the rule. When a manufacturer consistently sends out a product that does not match there advertising literature, they are either release new item news too soon in the development program (bad management), or effectively carrying out false advertising(bad management/marketing).

Cheers....

Mike.

thats why Marklin has just put in a new cad programme so all in the factory
can have ready access to the design in all aspects while being made,you see
its a fact that only one in a 1000 can see a plan and visualise it in their
mind.
old toot

Hi Jonas,

A note of realism here.

The manufacturer can ONLY offer you, via the dealer, a refund on return. That is very fair.

The manufacturer cannot fix your particular models or offer you anything else.

You are probably a one-off, which means many hundreds of those passenger cars have been sold to happy owners.

One unhappy customer does not count when he has been offered return and refund.

regards
Kimball

Roco! This is one of the coaches we had waiting after....

a yellow 1 class line above windows with the gray MD84S bogies, and a roof with vents only on one side"



No roof vents at this end like normal with A7/B7 coaches.







We should also appreciate to see different bogie type, when all the new coaches 45815 45816 45187 has the wrong one, it should have been like the picture show a MD80.

Edited by user 24 August 2010 16:52:57(UTC)  | Reason: Not specified

Yes after painting, now we need to remodel all this coaches because they has wrong MD84S bogie type and roof!

Development should go forward, and not backward after 25years, we like to see diversity between coaches and not only the numbers on the side.

Roco has produced different bogie and roof before, so we expect better design study and combinations of existing parts

It is nice to see that there are people who are as passionate about Swedish trains as some of us are about Swiss models. I think that it is once again a case of those who expect a realistic rendition of a sought after model versus those who are satisfied with a general approximation of that model. I know that if we were talking about a Swiss coach, I would want the lettering and markings to be correct. I would also want to see the bogies as close to the prototype as possible.
As far as the specific models, I don't know if the parts required to correct the model are available from Roco or from other sources that may stock Roco parts. Changing the bogies to standard MD bogies should not be too complicated, as those parts are common to enough models to be relatively easy to find. Finding the correct replacement roof parts may be more difficult.
I compare this situation to say, my search for a FS Restaurant to go along with Roco's Eurofima coaches in the XMPR colours. Roco did release such a restaurant, which was exactly the model that I was looking for, except that they produced a model with a darker roof to match their Gran Comfort coaches in the same livery. This was totally unprototypical as the GC coaches should have had the same roof colour paint applied as the Eurofima coaches. I was hoping that they would eventually release a model with the correct colour roof, as I am not good at kitbashing, but eventually ending up finding a matching Restaurant from ACME. I like the detail of the Roco model better, but the almost black roof stands out on the layout and it bothers me.
In other cases, like the ACME SBB Bcm (Eurofima)(modified), the model is more prototypical than Roco's earlier version of the same coach. The Roco model does have the correct bogies while the ACME one still has the original Fiat bogies. I decided that this is not a major detail as this is not easily visible from eye level. I guess that if the bogies were different colours, this would make such a feature stand out, so I can once again understand the frustration. Hopefully, you can find the parts to correct your models or you can get Roco to issue similar models with these details corrected in the future.'

Regards

Mike C