Brawa VT72 Item 44735 is UNRELIABLE, low quality product

My experience bought in Göppingen last September during Märklin Open Days for 399 Euros, B-Ware

1.- Didn´t work once arrived back home and had a difficult time getting right customer support in Germany and in German ( thru Google Translate which is unbecoming in a modern industry)
2.- Finally got to them allowing me to send it back. Cost 32 euros which I understood would be refunded ( maybe Google translate error?)
3.- Weeks went past without any news. Thankfully I could trace the parcel and saw it had arrived. NOT A WORD from Brawa.
4.- Suddenly got a message from DHL about a mystery parcel arriving. Collected and opended, not a word, just the item in a box. It works this time, except for the interior light
5.- Set up a complex script and macros for a shuttle back and forth on my modest layout.
6.- It is USELESS: stops a few times, obviously in the worst places. UNRELIABLE on switches, C-track. One switch it stubbornly deviates even when the switch is set to all straight.

So in one WORD: USELESS!!

Recap:

1.- Good detail, even if for the most part the owner is expected to place and glue himself a great deal.
2.- Flimsy to the touch, too light on weight for it to work properly.

In Göppingen, I also bought a VT62, Märklin Blue livery. Same price and better and nicer packing. Typical Märklin, sturdy, heavy, works seamlessly on exactly the same Branch Line and same functions. Lacking a few sounds vs the Brawa, but gives peace of mind.

So I learnt the hard way to limit myself to Märklin Locomotives and Railcars. You don´t pay more, in this case, for a far superior product.

Hopefully my bad experience will help some of you all.
Santiago

Maybe just try English? Their customer service (including part supply) - as recently as last month- has been great for me?

I just want to add my own experience;
Bought a BRAWA E75 at a good price ("Sale") from MSL (Lippe).

I can only agree with the OP; the loco was absolutly USELESS. With that particular wheel-design it is absolutly IMPOSSIBLE that it could ever work with Märklin K and M tracks. (Cant speak for C, as I dont have that)
With that I mean to say, that my model was not faulty per sé, but that the INGENEERING was wrong!
I later found that this model is well known for its deficiencies on Märklin-track. I just wish that I had found it out before. (Morale: Always check internet and forums before buying!)

As I had bought it online, I simply "demanded" to return the item before 14 days, to Lippe, and was correctly re-imbursed. -Except for the return-shipping which left me out of pocket. :-(
My experience with Lippe has normally been good, but in this particular case I was clearly sent a B-ware (had been returned before), obvious from the glue-marks of the small parts that you are supposed to mount yourself, which was still mounted at one end of the loco. Upon complaining about that, I got no answer!
(Disclaimer; I am still shopping at MSL, as they are normally pretty good in most aspects, but as always; buyer beware!)

After returning the dud Brawa model, I sourced a used Märklin E75 in excellent condition on Ebay, which works flawlessly on my layout, and is one of my better locos!