Worried about orders

Welcome Guest! To enable all features please Login or Register.

Notification

Error

Worried about orders - Need help from Germany located residents

Options

View

Previous Topic Next Topic

Davidbelgium		#1 Posted : 01 November 2025 00:15:21(UTC) Retweet
Joined: 24/09/2025(UTC) Posts: 20 Location: Antwerpen, Antwerpen		Dear community I bought most my trains from a German store , it all went well until recently After placing another order and asking a question via mail they no longer reply After checking my other orders I had 3 running The first one was never shipped on October 24 The others still have not been processed The store is called secondplay Does anyone live very close to the store to see if they still operate ? I know this might be asking for much but it’s about a lot of money I don’t know who else to turn too and I am also not in a good enough condition to travel Just so very very worried , I am not that wealthy My apologies Kind regards David Edited by user 01 November 2025 11:53:09(UTC) \| Reason: Not specified

1 user liked this useful post by Davidbelgium		marklinist5999
User Profile View All Posts by User View Thanks


	Wish to join the discussion?! Login to your marklin-users.net community \| Forum account or Register a new forum account. Or Connect via Facebook

ccranium		#2 Posted : 01 November 2025 01:58:15(UTC) Retweet
Joined: 30/11/2011(UTC) Posts: 146 Location: Seattle area		Hi David, I'm sorry this is a problem. From the website (in the Imprint section hyperlinked at the bottom), their location appears to be in Rielasingen-Worblingen, which is about 45-50km from Zurich. Perhaps someone in the Forum near there could help in some way. The owner's LinkedIn profile says he's a student who just started at a business school in Baden-Württemberg; he could be a remote student, but if he's not then it may be he's figuring out how to run this business and study at the same time. I'm not making excuses for him, but I hope your persistence works out for the best. Brian

1 user liked this useful post by ccranium		Davidbelgium
User Profile View All Posts by User View Thanks

Davidbelgium		#3 Posted : 01 November 2025 03:21:50(UTC) Retweet
Joined: 24/09/2025(UTC) Posts: 20 Location: Antwerpen, Antwerpen		Thank you Brian , I can’t express my gratitude enough for the work and the help I can understand that , and I have to say what I recieved so far Where 2 perfectly packaged trains outside the box as to make sure neither train or the micarta in the box got damaged Showing care and attention and understanding to collectors And the trains where exactly as advertised Your help has reassured me a lil more that’s it’s going to be alright I wish you a great day or evening Brian Kind regards David

1 user liked this useful post by Davidbelgium		ccranium
User Profile View All Posts by User View Thanks

Copenhagen		#4 Posted : 01 November 2025 10:06:02(UTC) Retweet
Joined: 23/04/2019(UTC) Posts: 513 Location: Copenhagen, Denmark		There is a difference between "real" stores with big facilities and a staff and smaller, more or less private one-man driven resellers. Both types can be fine to deal with and buy from of course. If what you have paid for is not delivered, and you don't get any response from the "shop", your only option will be to try and get the transaction annulled by contacting your bank or other kind of financial provider (like PayPal).

2 users liked this useful post by Copenhagen		marklinist5999, Davidbelgium
User Profile View All Posts by User View Thanks

RudiC		#5 Posted : 01 November 2025 10:09:20(UTC) Retweet
Joined: 28/01/2024(UTC) Posts: 73 Location: Nordrhein-Westfalen, Aachen		Why not give him a call on the number indicated in the web site's legal notice?
		Regards, Rüdiger (Rudi)

3 users liked this useful post by RudiC		marklinist5999, Davidbelgium, ccranium
User Profile View All Posts by User View Thanks

Davidbelgium		#6 Posted : 01 November 2025 11:54:56(UTC) Retweet
Joined: 24/09/2025(UTC) Posts: 20 Location: Antwerpen, Antwerpen		Managed to call him in our best …euh … German He said he would look into it So thank you for all your help I really appreciate it Kind regards David

2 users liked this useful post by Davidbelgium		hermanvk, ccranium
User Profile View All Posts by User View Thanks

Users browsing this topic
Guest (3)

Forum Jump

You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.