Is "derailment again on 1st radius curved" meaning the wagons derail on an R1 curve?

If so, what is different about the positions of the short couplers now vs for other cars, that makes them get entangled with the buffers? Or are the buffers differently located on the 43856 wagon pack ?

Now I change to the RTS coupling 2mm low away from buffers - No stuck, No derailment.

With 12 e-mails you should get 3 or 4 replies, with 2 or 3 replies totally silly or not relevant to the question.
Only 1 reply is really bad.

It seems Märklin service got worse since I last contacted them.

Here an overview of couplers

http://www.stayathome.ch/kupplungen.htm

and here the new online-shop for buying the rts-coupler

https://www.montageservice-rts.de/online-shop/

nice pictures which show the smaler bow on the coupler. Perhaps it helps to make Maerklin more friendly against customers by buying some parts not from Maerklin.

Thanks to Steven. Explaing me why some of mine coaches are derailing and some not. Now I can solve this problem.

Hello Steven!
Did you tested other short couples?
Like Fleischmann and Roco?

Yes indeed, you need a current conducting close coupler, which can be uncoupled. Also at Stummis it is a topic and they issued a comparison picture between the RTS-coupler and the "new" Maerklin current coupler.

https://stummiforum.de/v...=2&t=150928#p1712630

But as everybody can see, there are significant differnces.

One member posted (# 4 of above link) that he recognized first time the new current coupler at the BR 103 LH Airport Express (26680). I got the same model and I made one picture from one of mine coupler and see yourself:



The first picture is from the LH Express, mounted by Maerklin. Second picture shows a coach from the "Blauer Enzian" (42615) with a current coupler for uncoupling from Maerklin. I replaced the 7319 drawbar, otherwise it is very uncomfortable handling this train for a carpet railroader. But both coupler are looking the same. And surprise, on the LH Express one you can read "RTS". It seems to me that Maerklin had used RTS couplers standardly and now changed with the new TEE to another coupler type.

Anyway, at the Stummi thread the new homepage address from RTS were listed. See this link:

https://www.montageservice-rts.de/online-shop/

email from Marklin-

Dear XX.XXXXXX,

we gave this information to our quality circle. They are checking actual, if there is a problem with this coupling. We have to wait until we get a report from this department.

Sincerely yours,

Your Maerklin Customer Service

It's ridiculous that they don't reply to emails. It's really horrible service. My Lok (return for repair under garantie) was received at the

Goeppingen PO on Sat. Aug 5th. It has still not been delivered and they don't answer my emails at all. I'm going to write to Sieber too

when this all ends. Anyone at Lufthansa would have been severely reprimanded if they treated customers like that. Peter.

The lok (package) was received at Goeppingen PO on Aug 5th. That would likely mean that it would have been picked up by Maerklin on Monday, Aug 7th and you are upset that you have not received a reply on the 9th. Do you know how many loks that Maerklin receives each week? I doubt that the packages are opened the minute or even the same day that they are received. Most likely, the arrival of the package is recorded and perhaps, the attached letter might be read and the package forwarded to the particular department where that issue is serviced. Once it gets there, the item is examined, tested and a report is made as to the nature of the problem and the diagnosis of what (repairs/actions) need to be done. It then waits for approval and then the technician or representative begins the approved work and once the work is done, the item is prepared for return shipment and the customer will be contacted.

Have some patience.

Regards

Mike C

I do not have my TEE train yet. But I checked my LH airport express. It is completly (except the loco with the driver inside side and the coach with the ending signals) assembled with the rts couplers. Frankly, since I drive this train, I was pleased as good it was running. No uncoupling, no derailing and I hope it keeps forever.

To start with, as Maerklin dealers and national distributors in many cases no longer provide the repairs/upgrade/maintenance service that many of them used to, much of that product is now sent to Goeppingen for service. This can include warranty repairs, damage claims (damaged goods returned to factory for repair, replacement), upgrades (motor/decoder/digital conversion) and out of warranty work. Most of this product is sent to Goeppingen by mail and arrives at the Goeppingen PO Box, where it is picked up by Maerklin staff.
I do not have precise information on the quantity of goods received each and every day, but I followed the process on a few returns and it provided a general idea of how the system works.
AFAICT there would be a lot less volume at the factory if local dealers and national distributors maintained their prior services (minor repairs, conversions, etc).

Regards

Mike C

Yes, the RTS couplers works very well but IMHO they are not the sweetest thing for coupling and uncoupling. In the stummi pictures the couplers seems to have a standard hook i think to prevent this, of course if it leads to derailments it is not a good thing at all. Will have a closer look when my set arrives.
Regards
Francisco

From the Stummi thread, the new Märklin coupler does appear to be wider than the older one (the RTS design):



That width I guess is binding up in the buffers... but why didn't this get caught in the design, prototype, or pre-shipping QC phases?

UPDATE; 11aug, Fri. Lok was finally delivered after sitting at the Goeppingen PO all week.

Maerklin emailed me today to let me know that Lok will be repaired. They did not say when. Peter

I understand. Its frustrating.

Mailing lists are always lagging, which is why you likely were not on the mailing to get the order form. Not sure how the German side of the club works, in the US its handled via a dedicated US focal in Wisconsin, seperate from the German club side. But I can imagine the mailing list gets updated every week or maybe month, but if a company prints up the packages, they may be using a list of names/addresses that is a month old. Still Märklin should have a way to handle this, or at least indicate when the last day to join the club is in order to get the following insider models

I don't know if you recall from many years back when the iPhone 4 came out, and had the antenna-gate problem.
Apple complained their customers were not holding the phone correctly and that was the problem for the poor reception. Needless to say, that didn't go over too well with Apple Customers and Apple sent out free plastic frames for the phones to address the design flaw.

At present, a photo-gimble stabilizer maker called DJI who makes the Osmo Mobile, has an issue with its design where the motors are under powered for using it with some larger phones like the Apple "plus" models. The result is the system's control process cannot stabilize those phones quickly enough and results in issues in image quality. DJI are telling customers that the customers are not "walking correctly".. the user should walk a certain way. I suspect that is going over just as badly for DJI. If the customer has to walk a special way then why bother with the tool whose purpose is to take the bounce out of the image from walking?

In this case with Märklin, we don't see things from their side. It could be they get the same question from a dozen folks, or the person you were interacting with didn't have a good day, or maybe they assumed you should have gotten your form (the concept that no form arrive wasn't something they considered). But Märklin will have to adjust its own customer interaction quality as well, if it hopes to survive.

Nice try Minok, but it does not answer the question, why can the customer service not do what the technical service can do easily? Just answering a customer's question!

The icing on the cake is, that the insider club service sent me an insider package in May. But it was not the one from April 2017 with the actual Maerklin Magazine 01/2017. It was the one from February 2017 with the Maerklin Magazine 01/2017, which I had bought already. And all forms, etc. were not attached, of course.

Well I do not say in general this is Maerklin, no. It is only a part of Maerklin and it is this part which is responsible for the customers. Don't you think that this is disastrous? And why should I - as a customer - see Maerklin's side? Does Maerklin look at my side, when they make their article prices? No – quite the contrary – they ban each Maerklin dealer, who is willing to give me more than 10% discount on Maerklin products. Do you know, that this is illegal in Germany? It is against the antitrust law, because it is a resale price maintenance.

The icing on the cake is, that the insider club service sent me an insider package in May. But it was not the one from April 2017 with the actual Maerklin Magazine 01/2017. It was the one from February 2017 with the Maerklin Magazine 01/2017, which I had bought already. And all forms, etc. were not attached, of course.

Mailing of cab windows arrive for Insider 39170.

It look much better now.

You can contact Marklin customer service (Frank Mayer) https://www.maerklin.de/en/company/contact/

Need your insider membership number for free windows set.

Steven,

Do you have any idea how come you got a set that solved the problem at the second attempt while the first windows you got were as bad as the windows originally in your BR103.1

Trying to avoid having to go through the loop twice like you did. What went wrong the first time?


Thanks,

Michael