Marklin service response time?

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franciscohg		#1 Posted : 28 January 2013 16:26:24(UTC) Retweet
Joined: 10/07/2002(UTC) Posts: 3,299 Location: Patagonia		Hello, i have been away on vacation for one week, about ten days ago my CS2 died and i wrote to marklin service for details on how to send it to them, i have used the online form and wrote an email to service@maerklin.de I have get no response yet, it is normal delay? or should i insist? Regards
		German trains era I-II and selected III, era depends on the mood, mostly Maerklin but i can be heretic if needed XD, heresy is no longer an issue.. LOL


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mike c		#2 Posted : 28 January 2013 22:53:50(UTC) Retweet
Joined: 28/11/2007(UTC) Posts: 8,280 Location: Montreal, QC		I am guessing that there is a lot of work going on at Maerklin related to getting ready for the Messe, so there may be a slight delay in replying to emails. Was your unit bought from Europe or was it bought in the USA? If you bought it in Europe, you can send it back to Goeppingen: Gebr. Märklin & Cie. GmbH Reparaturservice Stuttgarter Str. 55-57 D-73033 Göppingen E-Mail: Service(at)maerklin.de If you have not prearranged the shipment with them, make sure that you enclose a letter explaining the problem and a copy of the original invoice. I think it probably is a good idea to wait for them to respond. Alternately, you can try one of the authorized repair centres like: Märklin Bw Osnabrück GbR Thomas Fricke Lipper Str. 33 49078 Osnabrück Telefon. 0541-40669363 Fax. 0541-40669347 E-mail: maerklin-bw-osnabrueck(at)t-online.de Website: www.maerklin-bw-osnabrueck.de Regards Mike C


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franciscohg		#3 Posted : 28 January 2013 22:57:51(UTC) Retweet
Joined: 10/07/2002(UTC) Posts: 3,299 Location: Patagonia		thanks mike. I wrote them today again... i dont think I hace the invoice ( about three years now ) the unit was bought in europe trough the web. I will try to contact the autorized repair service thanks
		German trains era I-II and selected III, era depends on the mood, mostly Maerklin but i can be heretic if needed XD, heresy is no longer an issue.. LOL


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perz		#4 Posted : 28 January 2013 23:13:05(UTC) Retweet
Joined: 12/01/2002(UTC) Posts: 2,578 Location: Sweden		It would be interesting to know if it is just a matter of slow response, or if they have reverted to their "old style" (non-)responsiveness. Anyone else having any fresh experience? Do they answer at all nowadays? This has, as some of you may remember, been "on" and "off" at different times in history.
		WWW

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franciscohg		#5 Posted : 28 January 2013 23:54:15(UTC) Retweet
Joined: 10/07/2002(UTC) Posts: 3,299 Location: Patagonia		lets hope they are ON. Charles Sharpe had the same symptons as discussed here in Sep-Oct last year and they were ON.
		German trains era I-II and selected III, era depends on the mood, mostly Maerklin but i can be heretic if needed XD, heresy is no longer an issue.. LOL


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steventrain		#6 Posted : 29 January 2013 10:30:38(UTC) Retweet
Joined: 21/10/2004(UTC) Posts: 31,732 Location: United Kingdom		I send it back to repairservice without contact marklin few years ago. It take 2-3 weeks, I email to repairservice to see how on repair and got reply two days later.
		Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.


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