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Offline nevw  
#1 Posted : 28 July 2007 03:13:55(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
While heated debate revolves around non delivery of 3/2007 package Insider 4/2007 is available for download.
Amazing David the Scott prediceted this a few days ago. (Still waiting for 3 and 4 would be arriving)

N
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline Larry  
#2 Posted : 28 July 2007 10:06:40(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
This is so insulting to customers like me and others who have paid for Maerklin Insider membership for years and have to call Goeppingen to tell them they never sent us a _ _ _ _ thing in terms of 3/07 Maerklin Magazine, Insider News or any DVDs or anything that was promised us.

This is outrageous that they are totally silent on this point and do not admit the situation is a total mess. I can understand this behavior if customers don't pay but clearly they have no clue who should get the MM or Insider magazine without calls to Goeppingen. And,yes, Lutz they had all my credit card information current and correct along with my Insider number, my address was correct and clearly they sent me nothing but after my call to Germany they said they will send me what I've already paid for.

This is poor customer relations at its height. It's a perfect business school case study. How stupid can they be to screw people who are among their most loyal customers...even if they are not in Germany or Europe! Give me back Maerklin USA and Paul Adams if this blatant incompetence continues.

Finally, I emailed them with my Insider number (which has been correct and never wrong) and completely no response. Only do I get a response when I call over to Germany wait forever on hold and finally talk to someone.

There is only one reason for this irrational corporate behavior and that is they have us die-hards that support the product so they can treat their best customers with complete arrogance and continue to make their sales quotas from us whether in Europe or not. I guess you could say we're the stupid ones to put up with such arrogant and unresponsive treatment.

Offline steventrain  
#3 Posted : 28 July 2007 11:32:35(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
The 4/2007 not delivery yet until August.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline nevw  
#4 Posted : 28 July 2007 13:42:08(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by steventrain
<br />The 4/2007 not delivery yet until August.

teventrain, August is only 4 days away
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline David Dewar  
#5 Posted : 28 July 2007 15:10:42(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,453
Location: Scotland
Just an idea guys but why not send mail to Kingsbridge.

David
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline steventrain  
#6 Posted : 28 July 2007 17:35:49(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by nevw
<br />
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by steventrain
<br />The 4/2007 not delivery yet until August.

teventrain, August is only 4 days away



Yes,I know but the mail package will out between first week and mid August.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Larry  
#7 Posted : 28 July 2007 19:21:27(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
Excellent idea, David. We should give it a try. However, given their perspective for growth of the investment unless the whole Maerklin Insider thing is adding to the value of their investment through capital accummlation they probably couldn't care less. Being a banker, I'm sure you know this.
Offline Hemmerich  
#8 Posted : 28 July 2007 22:07:30(UTC)
Hemmerich


Joined: 15/04/2003(UTC)
Posts: 2,734
Location: ,
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by steventrain
Yes,I know but the mail package will out between first week and mid August.

I know it will be very depressive for some folks, but I got my package just today (actually it was two, one for the Insider and the other for the FC Märklin membership). winkwinkwink

"Wellknown" members here can start yelling and screaming againg in about 4 weeks from now - or they follow others good practice and call up the Club as advised according to the published membership guidelines and get their stuff promptly. [}:)]
Offline Hemmerich  
#9 Posted : 28 July 2007 22:09:22(UTC)
Hemmerich


Joined: 15/04/2003(UTC)
Posts: 2,734
Location: ,
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by Larry
<br />This is so insulting to customers like me and others who have paid for Maerklin Insider membership for years and have to call Goeppingen to tell them they never sent us a _ _ _ _ thing in terms of 3/07 Maerklin Magazine, Insider News or any DVDs or anything that was promised us.

This is outrageous that they are totally silent on this point and do not admit the situation is a total mess. I can understand this behavior if customers don't pay but clearly they have no clue who should get the MM or Insider magazine without calls to Goeppingen. And,yes, Lutz they had all my credit card information current and correct along with my Insider number, my address was correct and clearly they sent me nothing but after my call to Germany they said they will send me what I've already paid for.

This is poor customer relations at its height. It's a perfect business school case study. How stupid can they be to screw people who are among their most loyal customers...even if they are not in Germany or Europe! Give me back Maerklin USA and Paul Adams if this blatant incompetence continues.

Finally, I emailed them with my Insider number (which has been correct and never wrong) and completely no response. Only do I get a response when I call over to Germany wait forever on hold and finally talk to someone.

There is only one reason for this irrational corporate behavior and that is they have us die-hards that support the product so they can treat their best customers with complete arrogance and continue to make their sales quotas from us whether in Europe or not. I guess you could say we're the stupid ones to put up with such arrogant and unresponsive treatment.

It looks like you really met and talked to the wrong (Märklin) people while you were in the area lately. Cool
Offline David Dewar  
#10 Posted : 28 July 2007 22:55:43(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,453
Location: Scotland
I can see no reason why anybody should require to telephone in order to receive the information they have paid for.
There may be the odd case where a magazine gets lost and this is understandable but not where a whole continent has to phone or half of the USA. Number 4 should not arrive for some people before others have received number 3. I have my stuff so I am only making the point on behalf of my friends elsewhere.

David
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline Larry  
#11 Posted : 29 July 2007 00:01:46(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
No, I actually met and talked with the right people in Germany, good friends in the Stuttgart area all wonderful people but unrelated to model trains/Maerklin. We (er, I) did not have time for a visit to Goeppingen.

But, now I can call Maerklin in Goeppingen each quarter from North America to remind them to send me whatever I've already been billed and paid for. Guess, this is a new style of Insider "self-service" in their view. They probably think if someone can afford to buy Maerklin and pay for an Insider membership then they can certainly call us for whatever we are negligent in not sending to them. This is a real advance forward for Maerklin and customer relations. And, everyone knows they and the true Insiders in Germany can afford to be arrogant about it and admit no problems since the products they produced are generally best in the class of HO world-wide.
Offline steventrain  
#12 Posted : 29 July 2007 00:28:58(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
Ah,very well and your lucky day,Lutz.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline nevw  
#13 Posted : 29 July 2007 02:25:43(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by Hemmerich
<br />
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by steventrain
Yes,I know but the mail package will out between first week and mid August.

I know it will be very depressive for some folks, but I got my package just today (actually it was two, one for the Insider and the other for the FC Märklin membership). winkwinkwink

"Wellknown" members here can start yelling and screaming againg in about 4 weeks from now - or they follow others good practice and call up the Club as advised according to the published membership guidelines and get their stuff promptly. [}:)]


Lutz, Good news about your Package, Very fast service, so if it goes well others in Germany should get theirs from Monday onwards, and others in Europe abut a week later. Very Good News. Let us see how good it is.
BUT AS usual you are missing the important point, one should NOT have to phone to get what should have been sent.

I do not yell and Scream just informed comment and this instance with a lot of sour grapes. Usually I write with Humour.
N.

NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline nevw  
#14 Posted : 29 July 2007 02:36:29(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by steventrain
<br />
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by nevw
<br />
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by steventrain
<br />The 4/2007 not delivery yet until August.

teventrain, August is only 4 days away



Yes,I know but the mail package will out between first week and mid August.


Steven,
You should get your just after the 1st August, Lutz Has his.biggrin
N
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline steventrain  
#15 Posted : 29 July 2007 12:48:34(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
Yeah,I hopefully came early.Smile
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline Hemmerich  
#16 Posted : 30 July 2007 16:34:23(UTC)
Hemmerich


Joined: 15/04/2003(UTC)
Posts: 2,734
Location: ,
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by nevw
one should NOT have to phone to get what should have been sent.


Don't worry - I got the point, but it look likes some others apparently haven't yet:

Club members should not call to get their stuff, but according to the Club guidelines THEY SHOULD let them know if your package didn't arrive within 4 weeks after the planned announced date(s). I can't see anything being wrong with that procedure.

Quote:
[size=1" face="Verdana" id="quote]quote:I do not yell and Scream


This remark didn't relate to you. Your way of humor is usually quite appreciated. Smile

PS: Not sending package 4/2007 out to anyone just because a small amount of Insiders haven't yet gotten their previous package - for whatever reason - is simply "stupid". [:(]
Offline Larry  
#17 Posted : 04 August 2007 06:01:23(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
Lutz, your assumption that a small number of Insiders didn't get their packages is very presumptious, <s>arrogant and insulting </s>to us die-hard Maerklin Insiders who have experienced this first-hand unless you are acting as an official of Maerklin and know that the population is nominal. I do not know the scale of the issue but there is evidence it spans countries outside of Germany and what we see on this website is only a small sample of a larger population. In any event, Goeppingen knows there were issues with 3/07 mailing and Axel Dietz and management are responding.

I did as you advised. I made my concerns know and have received responses from the CEO along with the manager responsible for the Maerklin Club. I'm a very reasonable person and get along very well with the good people of B-W...at least in person but not when they are shouting and yelling at us and treating us like we are all stupid.

I agree that shipments of 4/07 should not be held up for anyone. That would be pointless (not "stupid") and in no one's best interest so I'm actually pleased you received yours.
Offline Weltenbummler  
#18 Posted : 04 August 2007 14:16:55(UTC)
Weltenbummler

Germany   
Joined: 14/09/2006(UTC)
Posts: 459
Location: Berlin (D)
Hi Larry,

I can understand your point of view too good.
I used to live and work in Ireland for a long time. Marklin just started to deliver the german version of the insider packages abroad. In the beginning I had to complain as well, which was very unsatisfactory to me, because I paid some money to become an insider.
I complained via email and received an answer within a few hours.
I hope you will get your insider news on time in the future.
That reminds me to write an email to Marklin and ask for the clubcard which expires at the end of this year and has not been delivered yet.
Regard from Karachi
Thomas
Offline stephenbb  
#19 Posted : 04 August 2007 16:43:58(UTC)
stephenbb


Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
Maybe iys time for a boycott!. Don't buy any M for six months. Maybe they'll get the message.
Stephen(USA)
ETE,NMRA,MEA
Offline nevw  
#20 Posted : 05 August 2007 02:55:20(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by stephenbb
<br />Maybe iys time for a boycott!. Don't buy any M for six months. Maybe they'll get the message.


DO not hink that would work. It would get a short term message across, then there would be a HUGE increase in Sales as you caught up with the delayed buying. biggrin
N
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline pa-pauls  
#21 Posted : 05 August 2007 10:39:20(UTC)
pa-pauls


Joined: 08/06/2002(UTC)
Posts: 1,843
Location: Norway
My package # 4 is on the way in the mail [:p]
Pål Paulsen
Märklin Spur 1 Digital, epoche 3
Offline hxmiesa  
#22 Posted : 05 August 2007 12:04:32(UTC)
hxmiesa

Spain   
Joined: 15/12/2005(UTC)
Posts: 3,594
Location: Spain
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by stephenbb
<br />Maybe iys time for a boycott!. Don't buy any M for six months. Maybe they'll get the message.

Isn´t that rather short-sighted?
I think most damage in such a case would be done to your local dealers, because Märklin sells most of its stuff to germans and close neighbouring countries, who are NOT suffering any delays or problems and therefore are probably NOT going to boycot anything/anybody... [xx(]
Best regards
Henrik Hoexbroe ("The Dane In Spain")
http://hoexbroe.tripod.com
Offline Larry  
#23 Posted : 06 August 2007 04:31:49(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
Good point, Henrik, however, I understand from the annual message of the Maerklin CEO that in recent years sales outside of Germany for Maerklin are around half of total sales. This ratio could change as the Germany economy is becoming stronger. I don't have the numbers in front of me and with LGB this ratio is likely to change. Perhaps others have more accurate and timely information.
Offline steventrain  
#24 Posted : 07 August 2007 13:27:21(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
4/2007 package arrive this morning.Cool
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline mj  
#25 Posted : 09 August 2007 14:58:49(UTC)
mj

Sweden   
Joined: 08/08/2005(UTC)
Posts: 370
Location: Växjö
Got mine yesterday Smile
In the package there were an "antwortkarte" for some information on something that's coming in 1 guage, what do you think it can be?
My guess is that it would be a BigBoy....
Magnus
Offline john black  
#26 Posted : 09 August 2007 16:30:47(UTC)
john black

United States   
Joined: 22/04/2004(UTC)
Posts: 12,139
Location: New York, NY
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by mj
<br />In the package there were an "antwortkarte" for some information on something that's coming in 1 guage, what do you think it can be? My guess is that it would be a BigBoy ....

Hehe - a 1 gauge BB surely would become M's most expensive loco release, ever ... € 4.990 ? [:o)]
I hope no one visits a poor Southener's layout in Brooklyn. Intruders beware of Gators.
AT&SF, D&RGW, T&P, SP, WP, UP, BN, NYC, ARR, epI-III - analog & digital Marklin Classics only.
CU#6021 FX-MOTOROLA DIGITAL SYSTEM. Fast as lightning and no trouble. What else ...
Outlaw Member of BIG JUHAN's OUTSIDER CLUB. With the most members, worldwide

Offline laalves  
#27 Posted : 09 August 2007 20:18:01(UTC)
laalves


Joined: 10/02/2004(UTC)
Posts: 2,162
Location: Portugal
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by john black
<br />
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by mj
<br />In the package there were an "antwortkarte" for some information on something that's coming in 1 guage, what do you think it can be? My guess is that it would be a BigBoy ....

Hehe - a 1 gauge BB surely would become M's most expensive loco release, ever ... € 4.990 ? [:o)]



Nah, 4016 € maybe wink
Offline john black  
#28 Posted : 09 August 2007 22:03:40(UTC)
john black

United States   
Joined: 22/04/2004(UTC)
Posts: 12,139
Location: New York, NY
Of course, Luis ... Smile
I hope no one visits a poor Southener's layout in Brooklyn. Intruders beware of Gators.
AT&SF, D&RGW, T&P, SP, WP, UP, BN, NYC, ARR, epI-III - analog & digital Marklin Classics only.
CU#6021 FX-MOTOROLA DIGITAL SYSTEM. Fast as lightning and no trouble. What else ...
Outlaw Member of BIG JUHAN's OUTSIDER CLUB. With the most members, worldwide

Offline rschaffr  
#29 Posted : 09 August 2007 22:35:48(UTC)
rschaffr

United States   
Joined: 03/01/2003(UTC)
Posts: 5,181
Location: Southern New Jersey, USA
That would be impressive. Only time will tell. Only one month and a few days until I head for the Treff! Can't wait. Picking up my IDL this afternoon.
-Ron
Digital, Epoch IV-V(K-track/CS3/6021Connect/60216051), Epoch III(C-track/6021/6036/6051)
http://www.sem-co.com/~rschaffr/trains/trains.html
Offline laalves  
#30 Posted : 11 August 2007 04:39:22(UTC)
laalves


Joined: 10/02/2004(UTC)
Posts: 2,162
Location: Portugal
BTW, my 04/2007 package has landed this morning...
Offline sebastian  
#31 Posted : 30 August 2007 01:34:36(UTC)
sebastian

Canada   
Joined: 01/02/2007(UTC)
Posts: 729
Location: Ontario
I have received mine today. I am surprised at this point. biggrin
DRG, DB and SBB
Era II, III and IV
Sincerely,
Sebastian
Offline dntower85  
#32 Posted : 07 September 2007 21:35:20(UTC)
dntower85

United States   
Joined: 08/01/2006(UTC)
Posts: 2,218
Location: Shady Shores, TX - USA
mine arrived yesterday
DT
Now powered by ECoS II unit#2, RocRail
era - some time in the future when the space time continuum is disrupted and ICE 3 Trains run on the same rails as the Adler and BR18's.
Offline rschaffr  
#33 Posted : 07 September 2007 21:49:43(UTC)
rschaffr

United States   
Joined: 03/01/2003(UTC)
Posts: 5,181
Location: Southern New Jersey, USA
still no 03/2007, 04/2007, dvd, membership card....

I'm really getting fed up with this.
-Ron
Digital, Epoch IV-V(K-track/CS3/6021Connect/60216051), Epoch III(C-track/6021/6036/6051)
http://www.sem-co.com/~rschaffr/trains/trains.html
Offline steventrain  
#34 Posted : 07 September 2007 22:13:04(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
Sorry to hear that, Ron.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline dntower85  
#35 Posted : 07 September 2007 22:37:17(UTC)
dntower85

United States   
Joined: 08/01/2006(UTC)
Posts: 2,218
Location: Shady Shores, TX - USA
Ron, I think I would give Jeff a call at marklin usa to start, Have you been charged for the membership this year. It took a year and six months before they got mine going. but now I'm getting everything.
DT
Now powered by ECoS II unit#2, RocRail
era - some time in the future when the space time continuum is disrupted and ICE 3 Trains run on the same rails as the Adler and BR18's.
Offline David Dewar  
#36 Posted : 07 September 2007 22:37:52(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,453
Location: Scotland
Ron : I dont think I would be so understanding. If they have taken your cash why not get the credit card firm to refund. May not be possible depending on the amount paid. Here in the UK anything over £100 can be clawed back if the goods paid for are not received.

David
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline rschaffr  
#37 Posted : 07 September 2007 23:01:18(UTC)
rschaffr

United States   
Joined: 03/01/2003(UTC)
Posts: 5,181
Location: Southern New Jersey, USA
Well, the funny thing is that they have not yet processed my card, but they keep telling me on the phone that all is well and the packages are on the way! I probably should have told them to hold them and I'd pick them up in Goppingen next week myself. wink I'll be there next Friday afternoon.
-Ron
Digital, Epoch IV-V(K-track/CS3/6021Connect/60216051), Epoch III(C-track/6021/6036/6051)
http://www.sem-co.com/~rschaffr/trains/trains.html
Offline jonquinn  
#38 Posted : 08 September 2007 04:50:27(UTC)
jonquinn


Joined: 15/02/2004(UTC)
Posts: 1,591
Location: Pennsylvania
I got my package on Tuesday. Its a little better in content than previous efforts I thought, not a lot, but better. They really need to include the advertising in the internation issue, maybe not all that goes in the german edition, but maybe at least the shops that do international shipping, and other product lines.
I liked the girly cars shown in the insider magazine - have to get those.
Offline Tamrac  
#39 Posted : 12 September 2007 05:18:22(UTC)
Tamrac


Joined: 08/11/2003(UTC)
Posts: 197
Location: Frenchtown, New Jersey USA
Well as of today I still have not received 03/2007[xx(]
About a month ago I called New Berlin to renew my membership (didn't want to trust FAX or any dealing direct with mother M)
I did at least expect some for of email acknowledgment of my renewal, but got nothing.
So I called New Berlin today and spoke with Barbara (I think). She was very pleasant and expressed that they are very frustrated with the main office as well. She indicated that they have forwarded all renewals on several occasions but Marklin is very far behind on processing everything, including the member shipments. She said she will send me out 03/2007 along with all of the included document right away. She also said that although they do not have 04/2007 yet, as soon as it comes in she will forward that to me as well. She explained that there a various negotiations going on between Marklin and the distributors (financial in nature I believe) which is part of the cause behind the delay. She also conveyed to me that a group from the Main office was in New Berlin a few weeks ago to discuss the problems and they were giving a long list of complaints from Marklin USA as well as from customers.
So if you have not yet received 03/2007 or your confidence level at receiving 04/2007 is not very high, I recommend calling New Berlin.
I'll ;et you know if I actually receive anything though.[:0]
Offline MarioFabro  
#40 Posted : 12 September 2007 05:42:43(UTC)
MarioFabro

United States   
Joined: 16/10/2001(UTC)
Posts: 793
Location: Pittsburgh,
Why do you guys complain? I received my package well in advance!! oh.... wait... that was 3/2007 that juts came in ... [:(]
Well.. we know it was delivered in Germany... so.. don't worry... it will show up on your footstep... once the sailboat reaches our shores .. and they fight through the angry natives.. build a railroad to reach the interior of the land... fight with plagues and dangerous local fauna (raccoons?)..

I know I am distant from civilization.. it was after all MY choice to live in western Pennsylvania .. where postal service is very occasional! biggrin
UserPostedImageUserPostedImageUserPostedImageEra IV-VI --- "If you have brains you love trains" or "When I grow up, I will play with trains"
Offline jonquinn  
#41 Posted : 12 September 2007 06:15:16(UTC)
jonquinn


Joined: 15/02/2004(UTC)
Posts: 1,591
Location: Pennsylvania
its amazing that they all don't arrive more or less the same time in any given country, and give or take a few weeks, the same globally.
I have no problems with the mail delivery in my neighborhood in W Pennsylvania. Although occasionally the mail man has left a package belonging to someone else (never happened in reverse by the post office to my knowledge however), but unfortunately the other person did not appear to be buying any marklin stuff.
Offline Larry  
#42 Posted : 13 September 2007 09:19:55(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
JON - Off the topic but is there anything Marklin-related to visit in the Pittsburgh/SW Pa area? I have to go there this Saturday related to business but would stop at some Marklin shops if they were recommended just to see what they have. Is the model railroad display at the Carnegie Museum of Science worth seeing?
Thanks
Offline pat  
#43 Posted : 21 September 2007 09:01:01(UTC)
pat


Joined: 06/01/2004(UTC)
Posts: 913
Location: The Central Coast
Mine just arrived today,what a week for marklin,I received 1dvd,Insider/magazines and a marklin 1 "Lange Hienrich" brochure and last week an programme of events for the weekend in Goppingen,4 mailings in less then 2 weeks im impressed[:p]
worse things happen at sea
Offline David Dewar  
#44 Posted : 21 September 2007 13:15:24(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,453
Location: Scotland
Good stuff Pat. Now where is No. 5 biggrin

David
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline steventrain  
#45 Posted : 21 September 2007 16:29:19(UTC)
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,689
Location: United Kingdom
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by David Dewar
<br />Good stuff Pat. Now where is No. 5 biggrin

David


Due out end September or early October.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Offline David Dewar  
#46 Posted : 21 September 2007 23:36:30(UTC)
David Dewar

Scotland   
Joined: 01/02/2004(UTC)
Posts: 7,453
Location: Scotland
Stephen. Think of Pat ...having just got No. 4 he will now worry about No. 5 for months until it arrives.

What we need is a new canoe just for Australia. Volunteer rowers are now required..only those under 25 years 6foot and 15 stone need apply. That should get the boat moving... and a small guy hanging out the back eating beans.

David
Take care I like Marklin and will defend the worlds greatest model rail manufacturer.
Offline xxup  
#47 Posted : 22 September 2007 02:22:56(UTC)
xxup

Australia   
Joined: 15/03/2003(UTC)
Posts: 9,593
Location: Australia
I think the canoe sank somewhere between Nev's place and mine... No 4/2007 OR DVD yet... The strange thing is that Nev lives much further north from Pat than I do...
Adrian
UserPostedImage
Australia flag by abFlags.com
Offline nevw  
#48 Posted : 22 September 2007 03:43:39(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
Quote:
[size=1" face="Verdana" id="quote]quote:Originally posted by xxup
<br />I think the canoe sank somewhere between Nev's place and mine... No 4/2007 OR DVD yet... The strange thing is that Nev lives much further north from Pat than I do...

by about 15 klicks biggrin Dvd here and is a beauty but no 4/2007. hope to see that Monday
NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
Offline Larry  
#49 Posted : 22 September 2007 10:16:46(UTC)
Larry

United States   
Joined: 14/11/2003(UTC)
Posts: 1,443
Location: Northeast Ohio
Ok, so this week I have received my 3rd duplicate of 4/07 MM and Insider news. Of course, I had called Goeppingen and receive an email about this from the ceo of Maerklin, but it's strange to now have 3 copies. Each time the duplicates came I was excited only to find the same versions already received. Maybe the canoe keeps paddling in a circle in the Great Lakes area of the US.
Offline nevw  
#50 Posted : 24 September 2007 09:29:45(UTC)
nevw

Australia   
Joined: 27/08/2005(UTC)
Posts: 11,071
Location: Murrumba Downs QLD
4/2007 here today.

NOt wearing the Pink Pinny, which is hard to see and now I have a white Pinny which also is hard to see against MY pure white Skin Still have 2 new shiny tin Hips that is badly in Need of Repair matching rusting tin shoulders
and a hose pipe on the aorta
Junior member of the Banana Club, a reformist and an old Goat with a Bad memory, loafing around
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