marklin-users.net community
| Forum
Welcome to the forum
Home
Community Forum
Welcome Guest! To enable all features please
Login
or
Register
.
Forum
Active Topics
Login
Register
Notification
Error
OK
marklin-users.net community | Forum
»
General topics
»
News from Märklin and others
»
MARKLIN CLUB MAGAZINE 1/2005
2 Pages
<
1
2
Go to Page...
MARKLIN CLUB MAGAZINE 1/2005
Share
Email this topic
LinkBack Topic URL
Retweet this Topic
Share Topic on Google+
Like this Topic
Share on Facebook
Digg this Topic
Reddit this Topic
Share on Tumblr
Options
Watch this topic
Print this topic
View
» Normal
Threaded
Previous Topic
Next Topic
verheyen
#51
Posted :
14 March 2005 16:38:27(UTC)
Retweet
Joined: 25/01/2004(UTC)
Posts: 639
Location: ,
Isn't Roco's 'insider' item the Airport Express?
p.
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by McLae
<br />I showed my wife the Insider flyer today with the new Zug. She said "Four coaches. Doesn't that look like the Airport Express I got you?" I said yes.
(Lufthansa Express, many moons ago
)
<snip>
On the other hand, the 'insider' items from Roco look more interesting.
Peter D. Verheyen
http://www.philobiblon.com/eisenbahn
http://papphausen.blogspot.com/
https://www.youtube.com/user/papphausen2
WWW
User Profile
View All Posts by User
View Thanks
stephenbb
#52
Posted :
15 March 2005 00:51:38(UTC)
Retweet
Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
It finally arrieved. Insider 1/2005 and the order form. Also today a seperate renewal formletter from M with the email address for renewing at 85US.
Stephen
Stephen(USA)
ETE,NMRA,MEA
User Profile
View All Posts by User
View Thanks
verheyen
#53
Posted :
15 March 2005 04:28:29(UTC)
Retweet
Joined: 25/01/2004(UTC)
Posts: 639
Location: ,
Got my German language Märklin Magazin today. First impression is that it's bit better than the English, but still fluffy and light on content. Since it's paid for through '05 I'll continue, but wait to see how the new look develops over the year.
Not thrilled though.
p.
Peter D. Verheyen
http://www.philobiblon.com/eisenbahn
http://papphausen.blogspot.com/
https://www.youtube.com/user/papphausen2
WWW
User Profile
View All Posts by User
View Thanks
xxup
#54
Posted :
15 March 2005 11:30:48(UTC)
Retweet
Joined: 15/03/2003(UTC)
Posts: 9,479
Location: Australia
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by stephenbb
<br />It finally arrived...
Great news! Needless to day the canoe has not arrived down here, but my guess is that they are paddling like mad through cyclone Ingrid.. [:(]
Adrian
Australia flag by
abFlags
.com
User Profile
View All Posts by User
View Thanks
HueyCE
#55
Posted :
15 March 2005 12:21:17(UTC)
Retweet
Joined: 12/01/2003(UTC)
Posts: 2,528
Location: Groton, Connecticut
So how many of our "Crocodile" enthusiasts will be going on the Gotthard trip?
Ira
Building German Era I-II layout(Mk IIIc).
User Profile
View All Posts by User
View Thanks
stephenbb
#56
Posted :
16 March 2005 04:41:46(UTC)
Retweet
Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
If the new magazine is light the next issue their will be second thoughts about a renewal.At 85 US their wan't much to encourage a renewal.
Stephen
Stephen(USA)
ETE,NMRA,MEA
User Profile
View All Posts by User
View Thanks
stenscience
#57
Posted :
17 March 2005 02:07:30(UTC)
Retweet
Joined: 18/09/2004(UTC)
Posts: 789
Location: Santa Fe, New Mexico
It looks like I am going to be part of the Outsider club after all.
I got a renewal notice today. Like others, it asks me to renew by Feb 18th, although today is March 16. The envelope shows a postmark of Feb 2, but the postage indicated showed that they did not put on overseas postage. I live in New York-it should not take 6 weeks for a letter to reach me from Germany.
My real gripe is that I started my membership in October of 2003, and renewed in Oct of 2004. Why do they want me to renew in Feb.? If the membership is on a calendar year basis, then either they owe me the issues from early 2003 or they needed to prorate my membership. This was not clear when I joined, and I am not a stupid person.If it was a calendar year membership, then why was last years renewal based on the month I had actually joined?
Further, they want $85 US. I am pretty much done with this company as far as any feeling that they have any concern for the customer.
User Profile
View All Posts by User
View Thanks
HueyCE
#58
Posted :
17 March 2005 03:29:29(UTC)
Retweet
Joined: 12/01/2003(UTC)
Posts: 2,528
Location: Groton, Connecticut
I live in Connecticut and haven't gotten my renewal notice yet. When my relatives over in Germany ship me stuff I usually get it in about 5-7 days, 6 weeks plus for a letter is ridiculous.
Ira
Building German Era I-II layout(Mk IIIc).
User Profile
View All Posts by User
View Thanks
stephenbb
#59
Posted :
17 March 2005 16:09:30(UTC)
Retweet
Joined: 22/11/2004(UTC)
Posts: 1,836
Location: Trumbull, CT
Ira,
My renewal came in the mail on Monday in a seperate mailing from M. I also received the same day my "Insider"
Stephen
Stephen(USA)
ETE,NMRA,MEA
User Profile
View All Posts by User
View Thanks
stenscience
#60
Posted :
18 March 2005 01:16:00(UTC)
Retweet
Joined: 18/09/2004(UTC)
Posts: 789
Location: Santa Fe, New Mexico
I wonder, how many forum members have their "anniversary" in midyear or later and have received renewal notices for February as I did? Does anyone know what M* is doing here? Are they trying to convert everyone to a calendar year basis, or do they simply have their heads firmly planted in the fundament?
They have not responded to my first email yet-I will give it a few more days before I get nasty with them ( i was polite in the first, only asking if they had lost their minds). I would appreciate hearing the thoughts of any forum members who received renewal notices months ahead of when their membership should lapse.
User Profile
View All Posts by User
View Thanks
john black
#61
Posted :
18 March 2005 01:54:50(UTC)
Retweet
Joined: 22/04/2004(UTC)
Posts: 12,139
Location: New York, NY
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by stenscience
<br />I would appreciate hearing the thoughts of any forum members
George: Receive it every New Years Day - the notice for the Outsider Club [:p]
Best Regards,
John
I hope no one visits a poor Southener's layout in Brooklyn. Intruders beware of Gators.
AT&SF, D&RGW, T&P, SP, WP, UP, BN, NYC, ARR, epI-III - analog & digital Marklin Classics only.
CU#6021 FX-MOTOROLA DIGITAL SYSTEM. Fast as lightning and no trouble. What else ...
Outlaw Member of BIG JUHAN's OUTSIDER CLUB. With the most members, worldwide
User Profile
View All Posts by User
View Thanks
HueyCE
#62
Posted :
18 March 2005 03:14:48(UTC)
Retweet
Joined: 12/01/2003(UTC)
Posts: 2,528
Location: Groton, Connecticut
I finally got my renewal notice today. I have joined George in sending an e-mail to Mother M*. I am curious to see as to wether or not I get a response.
I would be due for renewal in May so they are not that early with wanting me to renew, considering magazine companies usually send out subscribtion renwal notices two or three months early, but to send out a notice that doesn't arrive untill a month after the renewal date is shoddy customer service.[V]
Ira
Building German Era I-II layout(Mk IIIc).
User Profile
View All Posts by User
View Thanks
stenscience
#63
Posted :
23 March 2005 22:40:33(UTC)
Retweet
Joined: 18/09/2004(UTC)
Posts: 789
Location: Santa Fe, New Mexico
Hey Ira, did you get a response yet? Has anyone? I sent a second email and got a mailer demon saying it was undeliverable. Posted my rant in another topic, but I am basically done with the company.
User Profile
View All Posts by User
View Thanks
HueyCE
#64
Posted :
24 March 2005 03:49:59(UTC)
Retweet
Joined: 12/01/2003(UTC)
Posts: 2,528
Location: Groton, Connecticut
No, I have not received a response yet.
Ira
Building German Era I-II layout(Mk IIIc).
User Profile
View All Posts by User
View Thanks
xxup
#65
Posted :
24 March 2005 09:59:30(UTC)
Retweet
Joined: 15/03/2003(UTC)
Posts: 9,479
Location: Australia
Yep... Nothing down here and cyclone Ingrid faded away a week ago.... But the dealer did get some stock of the catalogue...
Adrian
Australia flag by
abFlags
.com
User Profile
View All Posts by User
View Thanks
Munich 1860
#66
Posted :
26 March 2005 02:27:30(UTC)
Retweet
Joined: 04/03/2005(UTC)
Posts: 1,058
Location: Neu-Ulm, Bavaria
Adrian,
I didn't want to post this under your newly installed thread, as I have received my insider news. But: what about collecting all complaints and then send them to Märklin, by mail, as a proper letter, in German ?? Maybe that would help a little, considering their obvious trouble (discussed elsewhere) in translating the catalog from German into English ....
I like M-track and my things that run on it were built between 1959 and 1972.
User Profile
View All Posts by User
View Thanks
verheyen
#67
Posted :
26 March 2005 02:37:22(UTC)
Retweet
Joined: 25/01/2004(UTC)
Posts: 639
Location: ,
Wer's glaubt ist selig.
p.
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by Munich 1860
<br />Adrian,
I didn't want to post this under your newly installed thread, as I have received my insider news. But: what about collecting all complaints and then send them to Märklin, by mail, as a proper letter, in German ?? Maybe that would help a little, considering their obvious trouble (discussed elsewhere) in translating the catalog from German into English ....
Peter D. Verheyen
http://www.philobiblon.com/eisenbahn
http://papphausen.blogspot.com/
https://www.youtube.com/user/papphausen2
WWW
User Profile
View All Posts by User
View Thanks
xxup
#68
Posted :
26 March 2005 02:51:45(UTC)
Retweet
Joined: 15/03/2003(UTC)
Posts: 9,479
Location: Australia
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by Munich 1860
<br />But: what about collecting all complaints and then send them to Märklin, by mail, as a proper letter, in German ??...
Excellent idea.. Are you able to help us with the translation? I can get somewhere with Babel fish, but the last thing I need to do is confuse them further...
Part of the reason that I have done the separate posting is to fond out who else has seen nothing - just in case I am the last one in the whole world to get anything... [:I]
Adrian
Australia flag by
abFlags
.com
User Profile
View All Posts by User
View Thanks
HueyCE
#69
Posted :
26 March 2005 03:02:12(UTC)
Retweet
Joined: 12/01/2003(UTC)
Posts: 2,528
Location: Groton, Connecticut
I sent them my message in German and I haven't recieved a response yet. Das ist unverschämt. However feel free to add my name to the letter.
Ira
Building German Era I-II layout(Mk IIIc).
User Profile
View All Posts by User
View Thanks
Munich 1860
#70
Posted :
27 March 2005 15:03:40(UTC)
Retweet
Joined: 04/03/2005(UTC)
Posts: 1,058
Location: Neu-Ulm, Bavaria
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by xxup
[br
Excellent idea.. Are you able to help us with the translation? I can get somewhere with Babel fish, but the last thing I need to do is confuse them further...
Part of the reason that I have done the separate posting is to find out who else has seen nothing - just in case I am the last one in the whole world to get anything... [:I]
Hello Adrian,
sure I will help you, no problem at all. And although Peter Verheyen thinks that writing letters to Märklin is all in vain ("wer's glaubt ist selig" ...), which basically is correct, I have to say that I wrote to Märklin about a very similar problem last year, and it was all sorted out very quickly.
Tell me when you will go ahead with this !!!
Johann
I like M-track and my things that run on it were built between 1959 and 1972.
User Profile
View All Posts by User
View Thanks
xxup
#71
Posted :
27 March 2005 18:04:32(UTC)
Retweet
Joined: 15/03/2003(UTC)
Posts: 9,479
Location: Australia
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by Munich 1860
<br />Tell me when you will go ahead with this !!!
Thanks Johann.. I will wait a little longer to see how many others in this group have received nothing or just a renewal notice (or two).. I also don't want to upset Marklin if it is just (say) Australia and New Zealand, as it might only be a shipping problem (8 weeks is normal [:(] for sea freight down to here and absolutely everything that comes into this country is scanned, sniffed, shaken and sometimes even openned..) Makes it slow, but at least we are bomb free, pest free and we seem to be winning the drugs war (so far!).. [^]
Adrian
Australia flag by
abFlags
.com
User Profile
View All Posts by User
View Thanks
verheyen
#72
Posted :
27 March 2005 18:40:55(UTC)
Retweet
Joined: 25/01/2004(UTC)
Posts: 639
Location: ,
Unfortunately it is an aweful lot of people, all over, including Germany that are having problems with the mailings.
Cheers, p.
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by xxup
<br />
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by Munich 1860
<br />
Tell me when you will go ahead with this !!!
Thanks Johann.. I will wait a little longer to see how many others in this group have received nothing or just a renewal notice (or two).
Peter D. Verheyen
http://www.philobiblon.com/eisenbahn
http://papphausen.blogspot.com/
https://www.youtube.com/user/papphausen2
WWW
User Profile
View All Posts by User
View Thanks
rschaffr
#73
Posted :
28 March 2005 03:02:32(UTC)
Retweet
Joined: 03/01/2003(UTC)
Posts: 5,180
Location: Southern New Jersey, USA
Although I did finally receive my insider package and several weeks later received my Insider invoice (several weeks after the due date), I did weaken and renew online through Marklin.com. I am, however, interested in expressing my displeasure with the way this matter was handled by Marklin. One would hope that a group complaint from this forum would carry more weight than individual complaints. Count me in.
-Ron
Digital, Epoch IV-V(K-track/CS3/6021Connect/60216051), Epoch III(C-track/6021/6036/6051)
http://www.sem-co.com/~rschaffr/trains/trains.html
WWW
User Profile
View All Posts by User
View Thanks
john black
#74
Posted :
29 March 2005 10:02:55(UTC)
Retweet
Joined: 22/04/2004(UTC)
Posts: 12,139
Location: New York, NY
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by xxup
<br />we seem to be winning the drugs war (so far!) [^]
Now it's my turn for an "Wer's glaubt wird selig" ... [xx(]
John
I hope no one visits a poor Southener's layout in Brooklyn. Intruders beware of Gators.
AT&SF, D&RGW, T&P, SP, WP, UP, BN, NYC, ARR, epI-III - analog & digital Marklin Classics only.
CU#6021 FX-MOTOROLA DIGITAL SYSTEM. Fast as lightning and no trouble. What else ...
Outlaw Member of BIG JUHAN's OUTSIDER CLUB. With the most members, worldwide
User Profile
View All Posts by User
View Thanks
steventrain
#75
Posted :
29 March 2005 18:49:10(UTC)
Retweet
Joined: 21/10/2004(UTC)
Posts: 31,622
Location: United Kingdom
EUROPE RECIVED THE MAGAZINE AND USA RECIVED MAGAZINE FOUR WEEKS LATER![:0]
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
User Profile
View All Posts by User
View Thanks
HueyCE
#76
Posted :
14 May 2005 06:41:21(UTC)
Retweet
Joined: 12/01/2003(UTC)
Posts: 2,528
Location: Groton, Connecticut
I have finally gotten a reply from Märklin to the e-mail I sent on the 18 of March.[:0]
Dear Sir,
we are sorry that you recieved the mailing too late. We underestimated the mailing delay. Of course, we honor payments arrived later than this payment deadline. You won't miss any issue. Thank you for your understanding. We will be faster in the future.
We hope we will meet your expectations in 2005 in the club.
Best regards
Märklin-Insider-Team
Gebr. Märklin & Cie. GmbH
D 73037 Göppingen
Holzheimer Str. 8
Telefon +49 7161 / 608-222
Telefax +49 7161 / 608-308
E-Mail:
insider@maerklin.de
Is it just me or does thier Insider-Team need to work on thier customer service skills just a bit more?[8] The fact that the e-mail I sent was written in German seems to have escaped them.[B)] Granted the e-mail came from the US, but that certainly doesn't guarantee that the sender speaks English. Not that either one of these things is a major deal(especailly after getting my MS
,that is another topic) but it is a little irritating.[:(]
Ira
Building German Era I-II layout(Mk IIIc).
User Profile
View All Posts by User
View Thanks
stenscience
#77
Posted :
15 May 2005 17:16:16(UTC)
Retweet
Joined: 18/09/2004(UTC)
Posts: 789
Location: Santa Fe, New Mexico
Hey Ira (and others),
I also finally received a response last week to my email (sent March 17th). It is so absurd that I just have to laugh. I will post the response; the gist of it is that they are totally clueless.
They apologized for the delay in the renewal notice, but offered no explanation.
They said that the increase in Insider dues was in part to improve customer service. This is where I began laughing (almost 2 months to reply to an email?)
Regarding the renewal notice sent even though I am paid through October 2005-the person stated a) that they were changing systems, and b) they think I might be in error...The implication is that I am trying to get over on them by claiming an extension that they do not have records to support.
These f****** pissants just don't get it. I am paid through October, I can prove it, and NOBODY questions my integrity and gets a free pass.I would have let this drop but for the last point. Any lawyers out there?
Here is the text of the reply and my original inquiry:
Dear Sir,
1) We are sorry that you recieved the mailing too late. We underestimated the mailing delay. Of course, we honor payments arrived later than this payment deadline. You won't miss any issue. Thank you for your understanding.
2) Additional services are the DVD and the annual car that are now included in the membership. We will assure that future mailings arrive in time.
3) Did you renew in October 2004 for an other year? We are right now just in transition of systems and therefore may have missed this information, altough this seems strange.
We hope to fulfill your expectations in the club services in 2005.
Mit freundlichen Grüssen / Best regards
Märklin-Insider-Team
Gebr. Märklin & Cie. GmbH
D 73037 Göppingen
Holzheimer Str. 8
Telefon +49 7161 / 608-222
Telefax +49 7161 / 608-308
E-Mail:
insider@maerklin.de
-----Ursprüngliche Nachricht-----
Von: *********[***********]
Veröffentlicht um: Donnerstag, 17. März 2005 01:28
Veröffentlicht in: Posteingang Clubs
Unterhaltung: Club renewal-have you lost your minds?
Betreff: Club renewal-have you lost your minds?
Dear "Your Marklin Insider Team",
I received an invoice today for renewal of membership. You have apparently changed my membership number. The new number is listed as *******. My old number is *****.
I request that you respond to the following:
1) I received the notice today, March 16th, and I can prove this. I am directed to respond by Feb 18th. How am I supposed to respond in this manner, and why did you put so little postage on the letter so that it took 6 weeks to arrive in New York City?
2) Why have the dues increased so much given that you are incapable of ensuring that the magazines arrive in reasonable time? Issue 1 (2005) arrived on March 9. Dues have more than doubled and I see no improvement in service.
3)I joined the Club in October of 2003, and renewed in October of 2004. By my calculation, my membership still has 8 months to go before renewal. Why are you asking me to renew now? If you are converting to a calendar basis, then you owe me either the back issues for Jan-Sept 2003 or a prorated refund with interest. Alternatively, you can continue my membership until October of 2005. I paid my membership in good faith and the principles of good faith contracts apply in the EU as well as the US.
User Profile
View All Posts by User
View Thanks
john black
#78
Posted :
17 May 2005 12:20:52(UTC)
Retweet
Joined: 22/04/2004(UTC)
Posts: 12,139
Location: New York, NY
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by stenscience
<br />These f****** pissants just don't get it
Unbelievable [xx(] ... Better forget 'em, George
John
I hope no one visits a poor Southener's layout in Brooklyn. Intruders beware of Gators.
AT&SF, D&RGW, T&P, SP, WP, UP, BN, NYC, ARR, epI-III - analog & digital Marklin Classics only.
CU#6021 FX-MOTOROLA DIGITAL SYSTEM. Fast as lightning and no trouble. What else ...
Outlaw Member of BIG JUHAN's OUTSIDER CLUB. With the most members, worldwide
User Profile
View All Posts by User
View Thanks
steventrain
#79
Posted :
18 May 2005 23:14:19(UTC)
Retweet
Joined: 21/10/2004(UTC)
Posts: 31,622
Location: United Kingdom
Quote:
[size=1" face="Verdana" id="quote]quote:
Originally posted by stenscience
<br />
These f****** pissants just don't get it.
[:0]Take no note!
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
User Profile
View All Posts by User
View Thanks
Users browsing this topic
Guest
2 Pages
<
1
2
Go to Page...
marklin-users.net community | Forum
»
General topics
»
News from Märklin and others
»
MARKLIN CLUB MAGAZINE 1/2005
Forum Jump
marklin-users.net community | Forum
General topics
- General MRR
- H0-scale
- Small scale
- Big scale
- Prototype
--- Videos
----- Steam
----- Electric
----- Diesel
----- Training and Instructional
----- Accidents
- Digital
- Model railroad software
- Model railroad photography
- Great layouts I have seen...
- News from Märklin and others
- Events, forum member meets, exhibitions & TV shows
Your layout, your trains and more....
- The Public Gallery by our members
Reviews
- Loco Reviews
- Reviews of rolling stock
- Accessories reviews
- Model kit reviews
- Digital components and Software reviews
Collector's Corner
- Collector's Corner general
- Märklin Sprint
- Construction kits
- Steam engines
- Tinplate toys
- Faller collectibles and other vintage accessories
- Märklin Factory Layouts
The Projects & Workshop area
- Track plans
- Painting & Weathering
- Model railroad wiring
- Model kits & layout details, kitbashing and such
The Club Corner
- Model railroad & related club area - general
You
cannot
post new topics in this forum.
You
cannot
reply to topics in this forum.
You
cannot
delete your posts in this forum.
You
cannot
edit your posts in this forum.
You
cannot
create polls in this forum.
You
cannot
vote in polls in this forum.
|
Powered by YAF.NET
|
YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 1.144 seconds.