I need to replace the left cover for the coal load on my 37040. I looked at the exploded parts list and while they show the piece, they do not list a part number. No big deal, it's happened before, so I send an e-mail to Marklin service with a picture of the loko and the detached part circled in red. I also include the item number of the loko and what it is I need. Before, they would figure it out and I'd order the part. Now I get that it is not available as a spare part (different from out of stock which I can understand with older equipment) and have you seen the parts list for the loko? Let me attach a PDF for your use. I waited eleven days for nothing.

I have a lot of rolling stock, I think as much as I intend to buy now. So it appears the only Marklin items left for me to buy is track when I start my new layout. Controls will be coming from ESU and signals from Viessmann.

I sent this to service in Germany. Before, there was a very helpful lady who answered my questions. I feel like a smuck that I do not remember her name. It may take her some time, but that was okay, I'm sure she was busy and requests like mine would require some time. This is some new guy and my impressions are he's too lazy to get off his butt and chase down the part number. I think he attached the diagram as a way to say "See? It is not available". There sure as heck was no other reason to attach it as it was useless as far as the part number I needed.

Markus, fantastic, thank you very much! I knew there had to be a part number.
While my faith in Marklin has not been renewed, I have learned that there are other ways to get the info needed.
Now I know where to go for a better list of what is available as spare parts.

Thanks again!

Hi Tom,

I had the same idea yesterday, but for my eyes the parts look different. I don't have any of these locos so I can't compare at the "real thing".

Regards

Markus

Matt,

I'm really sorry to hear about your troubles. The response is disappointing for sure, since it has been better in the past. I wonder if you could figure out the German word that describes the part and try an ebay.de search (you probably already have)?

I'm not being critical of this matter or you, nor do I want to start an argument. I wonder how many other companies can supply specific spare parts like this? We have become ingrained with the impression that Marklin will still sell service parts for locomotives that are 60 years old. While this practice is in the decline, very few companies still do this, or ever did this (Snapper comes to mind as one that does).

I don't have enough experience with other model companies to know...but would we get better service on these spares from other companies like Bachmann, Brawa, MTH or Roco? (just a few for example) Perhaps others will know. I just wonder if the bar has been set high for Marklin via history?

Just my thoughts.

Thanks,

Brandon

Moulds from last century were in use for 40 years, so spare parts were available for the same period of time.

I ordered several spare parts for Roco and from my experience supply is about as good as Märklin. Some spare parts for Märklin one-time series become unavailable rather soon nowadays.

The model in question is a 2011 new item and an exclusive Insider model. It's from the time when the spare parts lists on the explosion diagrams already had gotten dang short.
The spare parts list for the 39050 (05 003, Insider model a few years earlier) had 111 items, with the 37040 there were only 27.

I think "Kohlekasten-Abdeckung" would be the best term. "Abdeckung" is only "cover" and can be anything.
So it seems the parts are different between 03.10 and 50.40. But they should be found on the spare parts lists of both locos and there should be two different numbers for each locos or the should come in pairs.

They write that parts that are not listed are only available for reparations done at the company. But the service department should tell you if that was an option.

They have a new spare part policy that became effective with the introduction of the E prefix for spare part numbers. "New Märklin", the Märklin after insolvency is a new company.

There's a new text on new explosion diagrams:
"Hinweis: Einige Teile werden nur ohne oder mit anderer Farbgebung angeboten.
Teile, die hier nicht aufgeführt sind, können nur im Rahmen einer Reparatur im Märklin Reparatur-Service repariert werden."
=> Parts not listed can only be replaced at the repair service.

Ask them if the cover can be replaced in Göppingen. If the answer is yes, you can still try to find the number to order the part yourself.