Slick response from Roco and lack of support from manufacturer!

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Slick response from Roco and lack of support from manufacturer! - Quick query for replacement part from manufacturer produce unexpected results …

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Marklineisenbahn		#1 Posted : 19 November 2024 00:25:55(UTC) Retweet
Joined: 14/05/2011(UTC) Posts: 311 Location: New York City		Hallo everyone, Recently I had a small crash involving my KPEV S10 by Fleischmann , front bogie got stuck on turnout and plastic plug holding it attached to loco frame broke off (from bogie connects via V shaped plug which snapped) I knew that Roco purchased Fleischmann Co. and was now providing all spare parts for their line of models so i shoot them email and explained that broken part is not listed on exploded view (included with model ) and requested part number and price with shipping across the pond. Based on the previous exchanges with Roco I inspected 2 - 3 weeks waiting time for reply but After 3 days to my astonishment response arrived and I almost fell off my chair! Roco stuffer ( tech person) wrote to me that I can’t purchase just a plug part but must buy whole locomotive frame for 275 Euros plus 60 Euros shipping cost. So…I still have hard time to digest it… in plain English …..I’ve spent 600 Euros on Fleischmann locomotive and now when I need spare part I must purchase half of a new locomotive to get broken part replaced … this is bizarre and ridiculous offer from manufacturer ! Did anyone ever hear anything like that from Roco or had similar experience with manufacturer? Regards, Marklineisenbahn Edited by user 19 November 2024 15:59:06(UTC) \| Reason: Not specified

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marklinist5999		#2 Posted : 19 November 2024 00:41:52(UTC) Retweet
Joined: 10/02/2021(UTC) Posts: 3,865 Location: Michigan, Troy		No, but when I needed a new gear for my Fleischman br 610 pendolino railcar, I sent them an email with the part number and they sent it to me no changes. I sent them a thank you and they replied you're welcome. It came from Nuremberg I believe, so this must have been prior to the Roco merger.

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5HorizonsRR		#3 Posted : 19 November 2024 01:06:11(UTC) Retweet
Joined: 05/12/2004(UTC) Posts: 2,973 Location: CA, USA		1- I think if selling direct (bypassing a dealer), they have to offer the part at the RRP 2- Regardless of above, dealers get a large discount on parts, and can mark up to whatever they like. Both points above are a long way of saying: it might be much cheaper via a dealer.
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hxmiesa		#4 Posted : 19 November 2024 12:27:22(UTC) Retweet
Joined: 15/12/2005(UTC) Posts: 3,587 Location: Spain		would it be possible to have somebody 3D print it for you?
		Best regards Henrik Hoexbroe ("The Dane In Spain") http://hoexbroe.tripod.com
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Marklineisenbahn		#5 Posted : 19 November 2024 15:58:14(UTC) Retweet
Joined: 14/05/2011(UTC) Posts: 311 Location: New York City		Hallo Everyone, OK , thanks for your time and effort / advices. I should be more specific and point out that I did sent private messages ( without any reply) , so I contacted Fleischmann Dealer and quoted price was received via German Dealer Modellbau-Härtle. That was “Discounted” price … from Roco !!! Now, HXMiesa, suggested 3D printing- in regards to 3 D printing I frankly thought about it but I have no access or knowledge about 3 D resin printing. Not even sure how to approach this- I am old fashioned guy in retirement age and not so much comfortable with new technology. Regards, Marklineisenbahn


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Copenhagen		#6 Posted : 19 November 2024 16:14:21(UTC) Retweet
Joined: 23/04/2019(UTC) Posts: 491 Location: Copenhagen, Denmark		The part that broke off goes into the coupler shaft? In that case can't it be put back in and be held in place by some makeshift repair? Maybe a wooden wedge made of a toothpick or matchstick or by some blue-tack? Or even some glue? There are glue types that don't bond permanently.

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marklinist5999		#7 Posted : 19 November 2024 16:20:48(UTC) Retweet
Joined: 10/02/2021(UTC) Posts: 3,865 Location: Michigan, Troy		If there is enough surface area for epoxy to hold?

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Marklineisenbahn		#8 Posted : 19 November 2024 17:58:49(UTC) Retweet
Joined: 14/05/2011(UTC) Posts: 311 Location: New York City		Originally Posted by: marklinist5999 If there is enough surface area for epoxy to hold? Nope, Glueing is not an option ‘cause this plastic spigot with split ends ( where one is broken off) must be flexible ( whole front bogie) is freely sitting on it. To best of my understanding first front axle on the bogie wasn’t really spinning causing friction and extra pressure on plastic pivot and when wheels hit the switch bogie pivot got pushed back and broke down! Interesting is that on old models there was a screw and bushing instead of plastic pin. Regards, Marklineisenbahn

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river6109		#9 Posted : 20 November 2024 06:53:17(UTC) Retweet
Joined: 22/01/2009(UTC) Posts: 14,873 Location: On 1965 Märklin Boulevard just around from Roco Square		Have you tried superglue ?, I fix all my broken parts with super glue John
		https://www.youtube.com/river6109 https://www.youtube.com/6109river 5 years in Destruction mode 50 years in Repairing mode
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Copenhagen		#10 Posted : 20 November 2024 11:18:39(UTC) Retweet
Joined: 23/04/2019(UTC) Posts: 491 Location: Copenhagen, Denmark		Originally Posted by: river6109 Have you tried superglue ?, I fix all my broken parts with super glue John I also suggested some kind of repair (though I was wrong about the coupler shaft). It's a bit unclear where the item is supposed to be. It could be a part in the number 68 picture? And it connects the bogie to the body so the locomotive can't run without it?


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Marklineisenbahn		#11 Posted : 20 November 2024 14:32:19(UTC) Retweet
Joined: 14/05/2011(UTC) Posts: 311 Location: New York City		Good Day Gentlemen, OK just to clarify that- It is a plug with pin / shaft on which front loco bogie “hangs “ and sways front back and to the sides. In old days they used long screw with bushes nowadays it’s plastic pin with fatter collar on the top and it snaps in the center hole in middle of front bogie! Hopefully this will clarify some confusion… on of the prongs snapped see first pic please! And part is not listed or shown in exploded view!!! Regards, Marklineisenbahn

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Copenhagen		#12 Posted : 20 November 2024 17:57:36(UTC) Retweet
Joined: 23/04/2019(UTC) Posts: 491 Location: Copenhagen, Denmark		Some repairs are possible with superglue and baking soda. You could make an imprint of the undamaged prong in modelling clay and then place the damaged side on the imprint. Then drizzle a small amount a baking soda in the mould and finish with a drop of superglue. It gets hard like a rock and can then be filed and sanded to the correct shape. Can't guarantee that it'll work of course. Try and watch some youtube videos about repairs with superglue and baking soda first. Edited by user 21 November 2024 15:00:56(UTC) \| Reason: Not specified


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mike c		#13 Posted : 20 November 2024 17:59:42(UTC) Retweet
Joined: 28/11/2007(UTC) Posts: 8,216 Location: Montreal, QC		It seems to me that the part 309317793 (complete chassis) is not available. The parts diagram does not show the part number for what is shown as #68. That part may be easier to find. Can you post a photo of the rest of the parts sheet which would have the part number for #68? I believe it may be part 75411703, which is listed as still available. Regards Mike C

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Marklineisenbahn		#14 Posted : 21 November 2024 14:32:26(UTC) Retweet
Joined: 14/05/2011(UTC) Posts: 311 Location: New York City		Originally Posted by: mike c It seems to me that the part 309317793 (complete chassis) is not available. The parts diagram does not show the part number for what is shown as #68. That part may be easier to find. Can you post a photo of the rest of the parts sheet which would have the part number for #68? I believe it may be part 75411703, which is listed as still available. Regards Mike C Hi Mike C , Thanks for your input and for taking time to search for this part. RAHMENVORDERTEIL KPL 75411703016 ; Frontside framework, complete in English!!! Yes, Mike , Looks like you are right about it. But still part in question is not on reverse side of exploded view either for this particular locomotive! In my opinion this is like buying a “cat in the bag “ from overseas. One don’t know till you get to open the bag… But I will take a shot/ chance at this one and place an order. [ I like this locomotive very much especially in KPEV livery] Again, Price will be a big factor, and shipping from Germany approximately around 50-60 Euros! Again Mike C Thanks for your help and for stepping in. My Bests, Marklineisenbahn

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mike c		#15 Posted : 21 November 2024 20:14:29(UTC) Retweet
Joined: 28/11/2007(UTC) Posts: 8,216 Location: Montreal, QC		If you can get them to ship it as a letter rather than as a parcel, it will cost less The last digits (016) indicate the price group and are not part of the part number itself, which is why I did not include them when I provided the number. Regards Mike C

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Marklineisenbahn		#16 Posted : 26 November 2024 13:39:11(UTC) Retweet
Joined: 14/05/2011(UTC) Posts: 311 Location: New York City		Hi Gents, Hallo Mike C, Greetings to Canada …. Well , Roco is really playing hard ball and no matter what they are stubborn and will not sell me a replacement part! Just got another email from German dealer stating practically same thing as previous one. …Quote … One must purchase whole frame ( outfit)…. For here is a good one again!!! 277Euros ( and dealer price is 163 Euros ) Please see attached pictures! This is rip off in brought daylight. I paid almost 600 Euros for S10 model and now when I need broken part they would like me to purchase half of new locomotive model to “canibalize “ part in question! For me it’s obvious … No More Fleischmann [ Roco ] I am just fed up with this game ( how they treat customer) I rather throw loco to rubbish bin than spend that kind of money on stupid plastic plug ( holder ) Mike C your part number was correct indeed Thanks again for your help. Regards, Marklineisenbahn


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Copenhagen		#17 Posted : 26 November 2024 14:37:46(UTC) Retweet
Joined: 23/04/2019(UTC) Posts: 491 Location: Copenhagen, Denmark		It's strange that the part seems to bee available when I enter the part number 75411703 on the website... https://www.fleischmann....n/spareparts?et=75411703

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