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Offline MKOpSeattle  
#1 Posted : 30 November 2016 04:08:04(UTC)
MKOpSeattle

United States   
Joined: 29/12/2013(UTC)
Posts: 147
Location: Seattle, WA
I recently noticed that a part is missing from the 39017 I purchased in March of this year. I contacted Marklin and here is what happened:

Oct 22 : First email sent
Oct 22 : Received automatic reply
Nov 4 : Reply saying new part will be sent
Nov 25 : Received new part

Left side with missing part. The mounting holes look clean. I guess they just missed it at the factory.


Right side


Removed from lok.


New part from Marklin


So Marklin warranty service is alive and well.Laugh Laugh Laugh

BTW, the lok was made in Hungary.
thanks 4 users liked this useful post by MKOpSeattle
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