 Joined: 29/01/2012(UTC) Posts: 1,422 Location: Montreal, Canada
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Hello all, My younger daughters were very excited about the Mauszug they got from Sinter Klaas and Zwarte Piet. The paint really does have a beautiful matt finish. We then went to watch some of the Maus cartoons online. I was hoping to learn a bit of German with them, but they are all silent... very cute. However, when we were all ready to put the decal stickers on the train, we noticed one side went unpainted on the bottom. It is not something you would notice until you took it out of the box and turned it around. Has anyone had this kind of painting omission with Märklin before? If there is a defect should or does Märklin normally pay the return shipping to the dealer? - Mark    |
DB DR FS NS SNCF c. 1950-65, fan of station architecture esp. from 1920-70.
In single point perspective, where do track lines meet?
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 Joined: 18/08/2007(UTC) Posts: 1,081 Location: Denmark
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That is a new one for me.  I have never seen this before. Originally Posted by: Mark5  If there is a defect should or does Märklin normally pay the return shipping to the dealer? My best guess would be: No. At the end of the day, it depends on the rules in the country where you live. I would recommend that you look up the rules in your country, to see what your rights are. If this was in Denmark, you would have to solve it with the dealer and not the manufacturer. The dealer would have to correct the problem with missing paint, usually by giving you a new model. They are not required to pay for the shipping, because they cannot be blamed for the fact that you chose to have the product shipped from far away. That is your choice and therefore the cost is on you. |
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 1 user liked this useful post by sjlauritsen
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Joined: 29/01/2012(UTC) Posts: 1,422 Location: Montreal, Canada
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Hi Søren, No, I would not expect the dealer to have to pay unless it was negligence on his part. Nonetheless he is an authorized Marklin dealer. The mistake is Marklin's and it would be a great credit to their service if they did cover the return cost. That said, the dealer sent the photos to Marklin and they say they do not have a replacement for this item and it is no longer in the program, so will likely not be reproduced. I am trying with another dealer in the US, but he says it would cost him $50 just to ship to Canada. Makes it very difficult for Canadians to do cross-border shopping these days with our dollar at 70 cents USD It pushes the shipping from the US above the initial cost of the item in Canadian. We'll see how it turns out. Perhaps just using the great stuff we already have this Christmas might be best! - Mark Originally Posted by: sjlauritsen That is a new one for me. I have never seen this before. Originally Posted by: Mark5 If there is a defect should or does Märklin normally pay the return shipping to the dealer? My best guess would be: No. At the end of the day, it depends on the rules in the country where you live. I would recommend that you look up the rules in your country, to see what your rights are. If this was in Denmark, you would have to solve it with the dealer and not the manufacturer. The dealer would have to correct the problem with missing paint, usually by giving you a new model. They are not required to pay for the shipping, because they cannot be blamed for the fact that you chose to have the product shipped from far away. That is your choice and therefore the cost is on you. |
DB DR FS NS SNCF c. 1950-65, fan of station architecture esp. from 1920-70.
In single point perspective, where do track lines meet?
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Joined: 25/07/2001(UTC)
Posts: 11,165
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Mark, how about a father/daughters project to find some paint & masking tape to fix it? Your daughters will remember it forever as "a thing we fixed together with dad"... Just a thought, and much cheaper than to send it back etc - as well as a great bonding event...  |
Juhan - "Webmaster", at your service...
He who asks a question is a fool for five minutes. He who does not ask a question remains a fool forever. [Old Chinese Proverb] |
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Joined: 29/01/2012(UTC) Posts: 1,422 Location: Montreal, Canada
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Discussed that idea with the little ladies. Its a pretty risky endeavor with this crew. Also with paint matching the colour. I do not do air-brushing. The concern was that it would easily wear off. What kind of paint do you think would bond best if I could get a colour match and brushed it on? - Mark FYI to give you an idea of how serious they are, take a look at these faces at work.   Originally Posted by: Webmaster Mark, how about a father/daughters project to find some paint & masking tape to fix it? Your daughters will remember it forever as "a thing we fixed together with dad"... Just a thought, and much cheaper than to send it back etc - as well as a great bonding event... |
DB DR FS NS SNCF c. 1950-65, fan of station architecture esp. from 1920-70.
In single point perspective, where do track lines meet?
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2 users liked this useful post by Mark5
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Joined: 16/02/2004(UTC)
Posts: 15,446
Location: DE-NW
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Hi! Originally Posted by: Mark5 No, I would not expect the dealer to have to pay unless it was negligence on his part. If a German resident buys from a German dealer and there is a defect, then the dealer will have to pay to get the problem corrected. This can be parcel or train ticket - whatever is cheaper. I don't know what it's like when people from abroad buy from a German dealer. Obviously this was Märklin's fault. The dealer will have to deal with Märklin for compensation. It's up to you to ask for compensation of your expenses.. |
Regards Tom --- "In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS  |
1 user liked this useful post by H0
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Joined: 28/11/2007(UTC) Posts: 8,239 Location: Montreal, QC
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Originally Posted by: Mark5 Hello all, My younger daughters were very excited about the Mauszug they got from Sinter Klaas and Zwarte Piet. The paint really does have a beautiful matt finish. We then went to watch some of the Maus cartoons online. I was hoping to learn a bit of German with them, but they are all silent... very cute. However, when we were all ready to put the decal stickers on the train, we noticed one side went unpainted on the bottom. It is not something you would notice until you took it out of the box and turned it around. Has anyone had this kind of painting omission with Märklin before? If there is a defect should or does Märklin normally pay the return shipping to the dealer? - Mark Mark, If you just bought it, I would take it back to the dealer and see if they can replace it, especially if it was intended as a Christmas present. If you bought it online, you can either send it back (for replacement) or send it to Maerklin for repairs/exchange. Regards Mike C
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Joined: 29/01/2012(UTC) Posts: 1,422 Location: Montreal, Canada
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Thanks Mike and Tom,
The dealer sent my photos to the factory. Märklin says they have no more stock to replace it and offered an ICE in its place... same price.
Dealer also said it was no longer part of the program so no new ones are being made.
I don't think this is the kind of item that they will try to repaint for me.
- Mark |
DB DR FS NS SNCF c. 1950-65, fan of station architecture esp. from 1920-70.
In single point perspective, where do track lines meet?
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Joined: 16/02/2004(UTC)
Posts: 15,446
Location: DE-NW
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Originally Posted by: Mark5 I don't think this is the kind of item that they will try to repaint for me. Surely not. Some dealers probably have it in stock. If you return it for a full refund you can try to get one from another dealer - might be more expensive, but printing should be correct. Or keep it as it is. Or keep it as it is, but ask for a discount to compensate for the defect. It's not the dealer's fault, it's a cheap train set - and asking for a discount may not be worth the trouble. Every now and then people show Märklin items where some printing is missing on one side. I haven't seen this for the Mauszug yet, but several other locos and cars had this problem. Usually these are very rare, but I don't think they have real collector value. |
Regards Tom --- "In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS |
1 user liked this useful post by H0
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