Hi Ben

I have to totally agree with you with my dealings with Marklin Service. Marklin are the only model train manufacturer that are serious about servicing their products. Do any other model train manufactures actually do the same thing? Even with their spare parts, there is still available stock for the 1950's and 1960's, 60 years in the past. I do not know any manufacturer of any type that offers this type of service and backup.

The best advice with dealing with Marklin Service is very simple, just treat them with respect and all is well. I often see on this posting people raving on about poor quality Marklin and their servicing. Marklin must get a huge work load from all around the world and deal with it all, in time. Also it should be noted that they do have a lot of spares that are not listed or made available, however if a repair is sent to them, the item will be done. Some locos have been sent back with a request to keep the loco original with a FX decoder, and it came back with a new original decoder and leitterplate. The decoder is not available anywhere else, you cannot beat that.

We just recently sent back a 39491 Danish loco for warrantee to Marklin Service. To start with, this loco is really state of the art model train manufacture. So many of the small parts are made of metal now with this particular model, and DO NOT BREAK OFF. The quality was impressive. Made in China of course, importantly to Marklin specifications fully. I personally do not mind where it is made, just want quality and tradition that Marklin keeps enduring with. Once the Danish loco arrived at the factory, it was repaired and returned to Australia at no cost. What else do you want with a quality product.

So keep buying Marklin and support this great company, probably the most important point.

David

It is a nice model, hmmm, already got 3 in 3 months and another is on order. What will the Mrs. say?