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Informative marklin recognition - some critics and also thanks to some of our suppliers.
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Offline joseluisvalde  
#1 Posted : 23 April 2014 18:19:42(UTC)
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joseluisvalde

Spain   
Joined: 02/04/2014(UTC)
Posts: 94
Location: san sebastian
In our trains forums we have read some critics and also thanks to some of our suppliers.
Well, this time I want to give a high score to Technical Service Marklin.
A few days ago I had a problem with the motherboard of the set Marklin 60947 decoder MSD. This was a problem welding of wires lights, which made keeping lights always on, both the front and back.
I commented on this and other forums (with the subject "Problem with motherboard Marklin 60947") and as always I got valuable answers, but without positive results.
Finally I moved the problem to Technical Service Marklin and his response was: "we will send you a complete new decoder".
I do not intend to advertise the marka, but these performances deserve recognition and I want to show it, here as well.

Jose Luis Valderrama
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Offline Renato  
#2 Posted : 23 April 2014 19:07:14(UTC)
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Renato

Italy   
Joined: 19/03/2004(UTC)
Posts: 976
Location: Gorizia, Italy
Hi Jose,

This is the best example of After Sale Service.

ThumpUp for Märklin this time.

Cheers

Renato
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Offline Webmaster  
#3 Posted : 23 April 2014 20:12:47(UTC)
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Webmaster


Joined: 25/07/2001(UTC)
Posts: 11,161
Probably they have had several similar incidents with a certain batch of decoders or so, and replace them without question.

Product quality control is a real difficult thing when you have outsourced the electronics production to the "most economic" producer,
since the producer has to maybe do some shortcuts on QC and that gives some quality issues just to make a profit by manufacturing it...

On the other hand it bites back at the producer since I'm sure Märklin will demand replacements for faulty products from there...
Which in turn is in a balance the producer has calculated from the start, like eg 10% faulty is ok - we still make money...

Ahhh, the wonders of modern economy... In the old days, manufacturers took pride of their products and actually
could be ashamed and even sometimes in denial when a faulty product happened to slip by the QC...
Juhan - "Webmaster", at your service...
He who asks a question is a fool for five minutes. He who does not ask a question remains a fool forever. [Old Chinese Proverb]
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Offline kimballthurlow  
#4 Posted : 23 April 2014 21:03:49(UTC)
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kimballthurlow

Australia   
Joined: 18/03/2007(UTC)
Posts: 6,668
Location: Brisbane, Australia
Originally Posted by: joseluisvalde Go to Quoted Post
In our trains forums we have read some critics and also thanks to some of our suppliers.
Well, this time I want to give a high score to Technical Service Marklin.
......

Jose Luis Valderrama


Hi Jose,

I agree.
I have always had satisfying service from Marklin.

regards
Kimball
HO Scale - Märklin (ep II-III and VI, C Track, digital) - 2 rail HO (Queensland Australia, UK, USA) - 3 rail OO (English Hornby Dublo) - old clockwork O gauge - Live Steam 90mm (3.1/2 inch) gauge.
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Offline PJMärklin  
#5 Posted : 24 April 2014 13:13:43(UTC)
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PJMärklin

Australia   
Joined: 04/12/2013(UTC)
Posts: 2,210
Location: Hobart, Australia
Hello Jose,

Nice to here positive comments.

Regards,

PJ
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Offline PJMärklin  
#6 Posted : 24 April 2014 13:17:21(UTC)
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PJMärklin

Australia   
Joined: 04/12/2013(UTC)
Posts: 2,210
Location: Hobart, Australia
sorry, meant "hear positive comments"
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User is suspended until 23/03/4752 12:54:35(UTC) Mulldog Lemon  
#7 Posted : 24 April 2014 13:32:50(UTC)
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Mulldog Lemon

Australia   
Joined: 27/11/2010(UTC)
Posts: 635
Originally Posted by: PJMärklin Go to Quoted Post
sorry, meant "hear positive comments"


psst. That's what the 'edit' button is for.
UserPostedImage
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Offline PJMärklin  
#8 Posted : 25 April 2014 12:16:14(UTC)
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PJMärklin

Australia   
Joined: 04/12/2013(UTC)
Posts: 2,210
Location: Hobart, Australia
Originally Posted by: Mulldog Lemon Go to Quoted Post
Originally Posted by: PJMärklin Go to Quoted Post
sorry, meant "hear positive comments"


psst. That's what the 'edit' button is for.


Thanks for the hint

How does that work?
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Offline Bigdaddynz  
#9 Posted : 25 April 2014 13:07:56(UTC)
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Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,663
Location: New Zealand
Originally Posted by: joseluisvalde Go to Quoted Post
Finally I moved the problem to Technical Service Marklin and his response was: "we will send you a complete new decoder".
I do not intend to advertise the marka, but these performances deserve recognition and I want to show it, here as well.


Hmmmm, maybe I should email them about the mSD decoder I have that only drives forward - no reverse - I think the output driver components burnt out, even though there are no shorts with the wiring (tested with another decoder).
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Offline Bigdaddynz  
#10 Posted : 25 April 2014 13:10:27(UTC)
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Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,663
Location: New Zealand
Originally Posted by: PJMärklin Go to Quoted Post
Thanks for the hint

How does that work?


Click on the 'Edit' button that appears at the top right of your post. You can then edit your post as you like, and enter a comment as to why you edited it.
Bigdaddynz attached the following image(s):
Edit.jpg
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Offline Renato  
#11 Posted : 25 April 2014 13:12:10(UTC)
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Renato

Italy   
Joined: 19/03/2004(UTC)
Posts: 976
Location: Gorizia, Italy
Originally Posted by: PJMärklin Go to Quoted Post
Originally Posted by: Mulldog Lemon Go to Quoted Post
Originally Posted by: PJMärklin Go to Quoted Post
sorry, meant "hear positive comments"


psst. That's what the 'edit' button is for.


Thanks for the hint

How does that work?


Simply click on the "Edit" button on the top of your post and after finished, click on the "Save" button on the bottom of the edited post.

You can make the same procedure if other things to be corrected are found.

Cheers

Renato
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Offline PJMärklin  
#12 Posted : 25 April 2014 13:30:10(UTC)
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PJMärklin

Australia   
Joined: 04/12/2013(UTC)
Posts: 2,210
Location: Hobart, Australia
Originally Posted by: Bigdaddynz Go to Quoted Post
Originally Posted by: PJMärklin Go to Quoted Post
Thanks for the hint

How does that work?


Click on the 'Edit' button that appears at the top right of your post. You can then edit your post as you like, and enter a comment as to why you edited it.



Got it

Thanks
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Offline RayF  
#13 Posted : 25 April 2014 14:12:28(UTC)
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RayF

Gibraltar   
Joined: 14/03/2005(UTC)
Posts: 15,839
Location: Gibraltar, Europe
Originally Posted by: Bigdaddynz Go to Quoted Post
Originally Posted by: joseluisvalde Go to Quoted Post
Finally I moved the problem to Technical Service Marklin and his response was: "we will send you a complete new decoder".
I do not intend to advertise the marka, but these performances deserve recognition and I want to show it, here as well.


Hmmmm, maybe I should email them about the mSD decoder I have that only drives forward - no reverse - I think the output driver components burnt out, even though there are no shorts with the wiring (tested with another decoder).



It doesn't hurt to send them a quick email. Who knows, you might be lucky and get a new one in the post!
Ray
Mostly Marklin.Selection of different eras and European railways
Small C track layout, control by MS2, 100+ trains but run 4-5 at a time.
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