marklin-users.net community | Forum

 
Welcome to the forum   
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Marklin Insider - Membership
Share
Options
View
Go to last post in this topic Go to first unread post in this topic
Previous Topic Next Topic
Offline nitramretep  
#1 Posted : 28 May 2015 19:18:55(UTC)
Retweet
nitramretep

United States   
Joined: 22/01/2015(UTC)
Posts: 207
Location: lower hudson valley, ny
I joined the "Insider Club" last year and have received several issue of the magazine (not all). I have waited over 7 months for a membership number or any other such credentials. I have contacted a Marklin Office in Wisconsin and exchanged over 8 or more e-mails and still never received the membership card. I think it not only strange that no membership credentials have been forthcoming but that the US office of Marklin appears to be unable to also resolve the matter. I like Marklin products and have used them for many years, I do not like they way they regard the USA and the customers therein, frankly it's awful and inexcusable. I feel like they took my money and simply ignore an American who requests the proper service for the money, makes me wonder, as I deal in my business, with other German companies and have never experienced similar behavior. Sorry to post this here but what else is one to do!
Back to top

Wish to join the discussion?! Login to your marklin-users.net community | Forum accountor Register a new forum account. Or Connect via Facebook  
Back to top  
Offline H0  
#2 Posted : 28 May 2015 19:59:58(UTC)
Retweet
H0


Joined: 16/02/2004(UTC)
Posts: 15,262
Location: DE-NW
Originally Posted by: nitramretep Go to Quoted Post
I do not like they way they regard the USA and the customers therein, frankly it's awful and inexcusable.
I joined the club eight years ago and left last year.
When I joined, it took them about six months until all membership benefits arrived in time and without inquiry e-mails. I live in Germany.

As far as I can tell they treat all customers equally. Give them time - and keep sending e-mails.
Regards
Tom
---
"In all of the gauges, we particularly emphasize a high level of quality, the best possible fidelity to the prototype, and absolute precision. You will see that in all of our products." (from Märklin New Items Brochure 2015, page 1) ROFLBTCUTS
UserPostedImage
Back to top
thanks 1 user liked this useful post by H0
Offline sjlauritsen  
#3 Posted : 28 May 2015 20:59:36(UTC)
Retweet
sjlauritsen

Denmark   
Joined: 18/08/2007(UTC)
Posts: 1,081
Location: Denmark
My Trix Club packages never arrive on time. Often they are about one month off schedule. This means that some of the competitions and events are over before I ever knew they existed. It does make me a bit irritated. It happens quite a lot, and the only way to change it is to make them aware of the problem. So - as Tom puts it - keep sending them e-mails.

I live in Denmark, and the normal shipping time between Denmark and Germany is three days to a week (slow moving shipments), so being off by a month is to me a choice, not accidental. Eisenbahn Kurier arrives three days from the shipping date, which is as good as it gets.

All problems aside: I enjoy my membership and I always look forward to reading the contents of the package. Märklin Magazin is the only European model railway publication available in English, which makes it easier for me to read about the trains that I like. I need to concentrate a lot more with the magazines written in German. Smile
Søren from Denmark
Blog: https://railway.zone/ | Danish Model Railway Forum: https://baneforum.dk/
Back to top
WWW Twitter
Offline MalinAC  
#4 Posted : 29 May 2015 08:18:38(UTC)
Retweet
MalinAC

Ireland   
Joined: 29/05/2014(UTC)
Posts: 839
Location: DONEGAL, CARNDONAGH
Hi Soren, Im in the same boat with the Marklin club package. Sent an email and they said they would send another pack. So far nothing after 2 emails with the first arriving This is the second time its happened. The other pack arrived 3 weeks after everybody else. Whats a body to do ? . Take care Eddie Sad Sad
Back to top
thanks 1 user liked this useful post by MalinAC
Offline Andrey  
#5 Posted : 29 May 2015 08:49:34(UTC)
Retweet
Andrey

Russian Federation   
Joined: 03/12/2012(UTC)
Posts: 641
Location: Moscow
Joined in August 2014, waited for the card for two months. Since that no single club package arrived. Sent a few e-mails - no answers.

This was a brief story of my Insidership. In other words - wasting money. Why not to answer my e-mails and explain what is happening? Sneaky

Will not prolong for the next year for sure. ThumbDown
Back to top
Offline NZMarklinist  
#6 Posted : 30 May 2015 04:44:31(UTC)
Retweet
NZMarklinist

New Zealand   
Joined: 15/03/2011(UTC)
Posts: 1,757
Location: Auckland NZ
"Down under" even, I can report much better service except for 2008 or thereabouts, they sent me an invoice instead of charging my CC, demanding payment by an expensive T/T.
So I was an outsider for a year Wink

I joined thru the USA site, in 2004, but I think it is better to join thru the German site these days.

I am soon going to have to change the C/C details they have for me. I must confess, I am a bit concerned about a glitch with that Scared
Glen
Auckland NZ

" Every Marklin layout needs a V200, a Railbus and a Banana car", not to mention a few Black and red Steamers, oh and the odd Elok !

CS1 Reloaded, Touch Cab, C Track Modules, K track layout all under construction. Currently Insider
Back to top
thanks 1 user liked this useful post by NZMarklinist
Offline kiwiAlan  
#7 Posted : 30 May 2015 13:07:35(UTC)
Retweet
kiwiAlan

United Kingdom   
Joined: 23/07/2014(UTC)
Posts: 8,101
Location: ENGLAND, Didcot
Originally Posted by: NZMarklinist Go to Quoted Post
"Down under" even, I can report much better service except for 2008 or thereabouts, they sent me an invoice instead of charging my CC, demanding payment by an expensive T/T.
So I was an outsider for a year Wink

I joined thru the USA site, in 2004, but I think it is better to join thru the German site these days.

I am soon going to have to change the C/C details they have for me. I must confess, I am a bit concerned about a glitch with that Scared


All the Insider Club stuff is handled by Germany these days, even if you register through somewhere else.

If you phone the Insider staff on the number they give on the letter reminding you that they are going to charge your card, they are very helpful. I have done it a number of times to change the expiry date, and have always had polite service on the phone. Those taking the calls seem to be suitably multi-lingual and I haven't been passed on to another operator because I was using English.
Back to top
thanks 2 users liked this useful post by kiwiAlan
Offline nilkram58  
#8 Posted : 02 June 2015 19:30:37(UTC)
Retweet
nilkram58

Greece   
Joined: 18/06/2009(UTC)
Posts: 158
Location: Athens, Greece
The service of Marklin Insider Club and the Marklin Magazine sucks !! I understand the problem they have with the surface mail of the Marklin Magazines and the associated delays, BUT the problem for which I have great difficulty to understand, is the payment or renewal of the subscriptions !! It would take maximum few hours to put an online payment service and migrate all Members data to an online registration and payment service. Actually, I can do it for free in my spare time and I 'm sure a lot of people in Goppingen can do it also and take us out of this misery !!! The way they still prefer to keep working in today's digital & internet era is a great mystery !!!

Akis
Back to top
Offline steventrain  
#9 Posted : 02 June 2015 22:29:32(UTC)
Retweet
steventrain

United Kingdom   
Joined: 21/10/2004(UTC)
Posts: 31,606
Location: United Kingdom
I did contact Insider club by email dozens time in past two years but only two reply.

Not happy with Insider club delivery from Swiss postmark and contact by email too slow.

Insider Club package delivery record.

Package/Online date/arrive date/Days.

Green - Better delivery, Red - Very slow delivery

1/2012 - 24/1/12 - 6/2/12 - 13 days.
2/2012 - 27/3/12 - 10/4/12 -14 days.
3/2012 - 29/5/12 - 12/6/12 - 14 days.
4/2012 - 27/7/12 - 9/8/12 - 13 days
5/2012 - 8/10/12 - 13/10/12 - 5 days
6/2012 - 27/11/12 - 6/12/12 - 9 days

1/2013 - 24/1/13 - 13/2/13 - 20 days
2/2013 - 26/3/13 - 15/4/13 - 20 days.
3/2013 - 29/5/13 - 13/6/13 - 15 days.
4/2013 - 31/7/13 - 17/8/13 - 18 days.
5/2013 - 1/10/13 - 22/10/13 - 21 days.
6/2013 - 2/12/13 - 13/12/13 - 12 days

1/2014 - 23/1/14 - 10/2/14 - 18 days.
2/2014 - 1/4/14 - 19/4/14 - 18 days
3/2014 - 28/5/14 - 20/6/14 - 23 days
4/2014 - 29/6/14 - 15/8/14 - 17 days
5/2014 - 26/9/14 - 22/10/14 - 27 days
6/2014 - 1/12/14 - 29/12/14 - 28 days

1/2015 - 21/1/15 - 16/1/15 - 26 days
2/2015 - 31/3/15 - 23/4/15 - 23 days

I find a delivery is to slow from swiss postmark, I want the delivery from Insider club base in Goppingen for better delivery.
Large Marklinist 3- Rails Layout with CS2/MS2/Boosters/C-track/favorites Electric class E03/BR103, E18/E118, E94, Crocodiles/Steam BR01, BR03, BR05, BR23, BR44, BR50, Big Boy.
Back to top
thanks 1 user liked this useful post by steventrain
Offline Bigdaddynz  
#10 Posted : 02 June 2015 22:49:32(UTC)
Retweet
Bigdaddynz

New Zealand   
Joined: 17/09/2006(UTC)
Posts: 18,663
Location: New Zealand
It does seem a bit ridiculous that, although I'm 12,000 miles away from Germany, I usually seem to be the first to report receipt of the Insider package. Other folks in NZ also receive their Insider packs before Stephen in the UK and other European based folk receive theirs.

Originally Posted by: nilkram58 Go to Quoted Post
It would take maximum few hours to put an online payment service and migrate all Members data to an online registration and payment service. Actually, I can do it for free in my spare time...


Actually it isn't as easy as you seem to suggest. Because you are collecting and storing personal financial information from people worldwide, i.e. credit card numbers and data, the Banks would require that that data is kept in a secure manner. To obtain PCI compliance, Marklin would have to either develop that infrastructure themselves (not Marklin's core business) or find someone who could, and either way that would not come cheaply. You can't just whip something up in 'a few hours', put in on your web server that is sitting in the broom cupboard in your basement and hope for the best when you are storing credit card data. I certainly wouldn't want my data stored on such a system.

https://www.pcicomplianceguide.org/pci-faqs-2/

"All businesses that store, process or transmit payment cardholder data must be PCI Compliant."
Back to top
WWW BLOG
Offline MalinAC  
#11 Posted : 03 June 2015 08:25:47(UTC)
Retweet
MalinAC

Ireland   
Joined: 29/05/2014(UTC)
Posts: 839
Location: DONEGAL, CARNDONAGH
Im still waiting for current issues.It seems odd that Stevetrain has got his (late) and mine has still to arrive even though we are in the same country.You would think they would send all the issues for each country at the same time. I have sent several emails to no avail. Its strange when my membership was up last week they sent a letter 4 weeks earlier saying they would debit my account when it was due. Have to check to see if they have taken the money. Take care EddieMad Mad
Back to top
Offline MalinAC  
#12 Posted : 03 June 2015 11:10:52(UTC)
Retweet
MalinAC

Ireland   
Joined: 29/05/2014(UTC)
Posts: 839
Location: DONEGAL, CARNDONAGH
Well my O2 issues have arrived at last , but this time posted from Germany.All is calm again. Take care EddieBigGrin BigGrin
Back to top
thanks 1 user liked this useful post by MalinAC
Offline nilkram58  
#13 Posted : 04 June 2015 12:14:52(UTC)
Retweet
nilkram58

Greece   
Joined: 18/06/2009(UTC)
Posts: 158
Location: Athens, Greece
Originally Posted by: Bigdaddynz Go to Quoted Post
It does seem a bit ridiculous that, although I'm 12,000 miles away from Germany, I usually seem to be the first to report receipt of the Insider package. Other folks in NZ also receive their Insider packs before Stephen in the UK and other European based folk receive theirs.

Originally Posted by: nilkram58 Go to Quoted Post
It would take maximum few hours to put an online payment service and migrate all Members data to an online registration and payment service. Actually, I can do it for free in my spare time...


Actually it isn't as easy as you seem to suggest. Because you are collecting and storing personal financial information from people worldwide, i.e. credit card numbers and data, the Banks would require that that data is kept in a secure manner. To obtain PCI compliance, Marklin would have to either develop that infrastructure themselves (not Marklin's core business) or find someone who could, and either way that would not come cheaply. You can't just whip something up in 'a few hours', put in on your web server that is sitting in the broom cupboard in your basement and hope for the best when you are storing credit card data. I certainly wouldn't want my data stored on such a system.

https://www.pcicomplianceguide.org/pci-faqs-2/

"All businesses that store, process or transmit payment cardholder data must be PCI Compliant."


Actually, is much easier than you think!!! All this sensitive information is kept by the banks nowdays, NOT the site itself, so, there is only a contract required with a clearing house (usually the IT Dept. of a bank) and the ONLY thing you have to do, is to embed some code in your site.
There is NO any excuse for Marklin for not doing that. There are millions of e-commerce sites that are doing it.

Back to top
Offline nitramretep  
#14 Posted : 27 October 2015 02:50:38(UTC)
Retweet
nitramretep

United States   
Joined: 22/01/2015(UTC)
Posts: 207
Location: lower hudson valley, ny
No point in renewing my Insider subscription; I find more "inside" information in this forum!
Back to top
Users browsing this topic
Similar Topics
Problems with Marklin Insider shipments (News from Märklin and others)
by Moris 25/01/2023 08:56:53(UTC)
Marklin insider VT92.5 39692 problem (General MRR)
by Normmeister 06/06/2022 05:36:43(UTC)
What a AGONY waiting for Marklin Insider Club Model... (Small scale)
by Marklineisenbahn 04/06/2022 00:25:08(UTC)
Marklin Insider club model coupons (Model railroad & related club area - general)
by marklinist5999 14/04/2021 20:36:40(UTC)
Marklin Insider model 103.1 No.39170 (H0-scale)
by bmc1275 31/12/2020 15:06:21(UTC)
Marklin Insider Club Annual Video (Events, forum member meets, exhibitions & TV shows)
by jkoellmer 29/09/2020 01:55:48(UTC)
Production of Marklin insider cars (General MRR)
by amartinezv 18/08/2018 19:14:41(UTC)
Marklin Insider 2018 39567 Crocodile - Parts arrive from Marklin. (News from Märklin and others)
by steventrain 20/11/2017 17:54:08(UTC)
Marklin Insider H0 Annual Car for 2015. (News from Märklin and others)
by steventrain 28/09/2015 20:23:52(UTC)
Marklin Insider Club News . (News from Märklin and others)
by steventrain 29/07/2015 21:45:29(UTC)
Marklin Insider and Marklin Magazine 06/2014 (News from Märklin and others)
by Bigdaddynz 23/12/2014 05:46:42(UTC)
Marklin Insider 2014 another E93 in Blue Livery???? (News from Märklin and others)
by steventrain 08/04/2014 17:38:47(UTC)
Marklin insiders club (General MRR)
by camcath 20/10/2013 09:00:56(UTC)
Marklin insider wagon 2013 (H0-scale)
by danmarklinman 18/09/2013 19:19:41(UTC)
2012 Marklin Insider wagon set #46192 (Reviews of rolling stock)
by kimballthurlow 11/04/2013 11:26:28(UTC)
New Marklin Insider locomotive (News from Märklin and others)
by minirail 08/06/2009 20:45:28(UTC)
My Marklin Insider Wagen for 2008 finally arrives! (H0-scale)
by AshleyH 14/03/2009 01:46:27(UTC)
Marklin Insider class 39 (General MRR)
by I_love_Marklin_37538 05/01/2009 13:07:42(UTC)
Marklin Insider video for 2008 (News from Märklin and others)
by Larry 15/11/2008 07:33:12(UTC)
Marklin Insider Club package 5/2008. (News from Märklin and others)
by steventrain 26/09/2008 21:04:02(UTC)
Marklin Insider Club. (General MRR)
by steventrain 09/08/2008 23:23:44(UTC)
Marklin Insider package 1/2008 (News from Märklin and others)
by steventrain 01/02/2008 15:39:06(UTC)
Marklin Insider 2007 39050 CL05 - IN STOCK! (News from Märklin and others)
by steventrain 05/07/2007 16:38:53(UTC)
Marklin Insider Club (H0-scale)
by sebastian 02/02/2007 18:31:43(UTC)
Marklin Insider (News from Märklin and others)
by Markosa 21/12/2006 16:33:39(UTC)
downloading PDF from Marklin insiders site (News from Märklin and others)
by Simon 25/03/2006 10:43:18(UTC)
Marklin Insider (General MRR)
by garadnair 24/02/2004 00:01:36(UTC)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

| Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 1.054 seconds.