nevw wrote:Graham HO wrote:pa-pauls wrote:Bigdaddynz wrote:.....my Insider membership has expired.....
Hmmm, shame on you !
Continued Insider Membership in the Southern Hemisphere - and maybe elsewhere - has been a nightmare this last couple of years. Here we are approaching the end of 2010 - and I am still waiting for Insider and Marklin Magazine packages 3,4 and 5. You can speak with some very understanding people at the Insider office, who will check that your Credit Card details are in order, but nothing arrives in the mail. What is going on?
Graham HO
You live in an area of the world that Marklin does not really give a toss about. eg outside of Europe and more so south of the equator,
We make up about less than 5% of their sales. (the Americas and the rest of the World)
....no don't worry about south hemisphere,you are not alone, it's exactly the same for us
french people from France , to take out a subscription to Marklin's Insider club always has been a nightmare ...let's say : not easy, not simple. I know some people who gave up.
I think they have a real problem with foreign countries , with foreign languages ... I had a phone call to Switzerland branch , the sercretary told me that she already has tried to warn Marklin about those difficulties...;Even if we find a first page in French to invite us to a subscription, following pages are in German...as you find some explanations in French : they are not clear, not well translated which is a little bit ennoying about : how to pay for a subscription....
We have to be very motivated to suscribe for Insider club....
I think that it is some rests of bad habits from the end of the nineties or early 2000, when Marklin was earning money easily ,as a leader of digital & innovative manufacturer on an healthy market....
Hope they will make an effort soon...
Why not to deal with retailers about it : we just fill an application form and pay there (which could be a way to promote them, as well...). why not a clear subscription on line too....
Edited by user 26 October 2010 16:23:09(UTC)
| Reason: Not specified